View Specification DocumentService and Operations Management MGT2012
- Academic Session: 2026-27
- School: Adam Smith Business School
- Credits: 10
- Level: Level 2 (SCQF level 8)
- Typically Offered: Semester 1
- Available to Visiting Students: Yes
- Collaborative Online International Learning: No
- Curriculum For Life: No
Short Description
MGT2012, Service and Operations Management, is one of four 10-credit courses which comprise level 2 study in Business and Management. Students will complete all four courses (40 credits in total) in order to progress to further study in Business and Management subject to achieving entry requirements.
This course will introduce students to fundamental concepts and management practices in managing services and operations in organisations.
Timetable
Lectures in a blended format:
10 x 2 x 1 hour lectures (10 x 1 hour on campus and 10 x 1 hour asynchronous/online anytime).
5 x 1 hour tutorials (weekly)
Requirements of Entry
Pass at D3 or better in ALL four Management level 1 courses:
■ MGT1021 - Introduction to Marketing
■ MGT1022 - Organisational Behaviour
■ MGT1026 - Foundations of Finance
■ MGT1023 - Principles of Management
Exchange students should have completed introductory courses in principles of management, marketing, organisational behaviour and financial and management accounting.
Excluded Courses
None
Co-requisites
None
Assessment
1. Degree exam; online; Individual; 90 minutes; 70%; ILOs 1, 3, 4.
2. In-course exam; online (MCQ); Individual; 30 minutes; 30%; ILOs 2.
Main Assessment In: December
Course Aims
The course aims are:
■ To introduce students to the theory and practice of Operations Management for both goods production and service delivery.
■ To introduce students to the major topics within Operations Management and how these may be applied. Topics will include areas such as operations strategy, design and delivery of goods and services, planning and control, improvement and performance measurement.
■ To provide students with opportunities to evaluate research and examine the applications of operations management tools and theories within organisations.
Intended Learning Outcomes of Course
By the end of the course, students will be able to:
1. Explain different approaches and techniques in operations management and describe the appropriate environments in which each approach might be applied.
2. Recognise the similarities and differences in designing, planning, producing and improving services and goods and understand the implication of managing and controlling operations to deliver goods and services.
3. Apply and evaluate the use of operations management principles and techniques in a range of business decisions.
4. Evaluate the strategic role of operations in creating value for organisations.