This course introduces students to elements of operations management, showing how transformation processes sit at the heart of all organisations. It examines tools, techniques and frameworks that are used in operating, analysing and improving processes.

14 hours of lectures and 6 hours of tutorials as follows:

1 x 1 hour tutorial session

1 x 2 hour tutorial session

1 x 3 hour tutorial session

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Intended Learning Outcomes

The course aims to introduce students to a range of theories, frameworks and tools that will equip them to analyse organisational processes and structures for operations management.

By the end of this course students will be able to:

1. Identify the main elements of organisational transformation processes.

2. Identify relevant operations performance objectives and strategies, and show their use in analysis and design of operational process and structures.

3. Apply and critique key concepts in operations management, including order entry points, group technology, lean production, supply chain management, service management, quality management and resilience.

4. Apply a range of appropriate quantitative methods and tools to analysing performance of operational processes, including forecasting, inventory management, production scheduling and queuing systems.

Students must submit at least 75% by weight of the components (including examinations) of the course's summative assessment.