FAQs
What if my file size doesn't match the poster size? If file proportions are not an exact match to the paper size selected, we will max out the width or height to best fill the paper and trim accordingly.
How should I format my poster file? Please refer to our File Submission Guidelines.
When, where and how will I retrieve my poster? Posters will be delivered free of charge to the Poster Pickup Booth in the lobby of Hall E at the AGU Meeting. You will receive an email notification once your poster has been delivered to the booth. Show this notification to a booth representative to retrieve your poster. View our booth hours
What are the order cutoff dates? Please refer to our Ordering Deadlines page to confirm the deadlines for submitting your poster based on your presentation session.
EARLY BIRD ordering closes at 17:00 CST on December 1, 2025.
STANDARD orders should be placed by 17:00 CST at least 3 business days (Monday- Friday) prior to your assigned presentation day.
RUSH orders received by 12:00 CST; Monday-Friday will be available next business morning. Rush orders received between 12:00 and 17:00 CST; Monday-Friday will be available next business day by 13:30 CST.
Note: Orders are received and processed during normal business hours. Orders placed after 17:00 CST or over the weekend will not be received until the next business day. E.g. A "Rush" order placed on a Saturday or Sunday will be received on Monday morning and ready for pickup Tuesday morning. Just as well, a "Rush" order placed during the week but after hours, will be received the next business morning and ready for pickup the following business morning.
Will I get to see a proof before my poster is printed? Due to the high volume of orders being processed in a very short timeframe, we will not be sending out individual proofs. Files are printed as submitted so please be sure to follow our file submission guidelines carefully, You can preview your file upload via the link in your cart to ensure the correct file is attached to your order. Please be sure to ZOOM IN to view your file at actual size to check for errors and image quality prior to checking out.
Will hanging hardware be provided? Yes. Push pins will be provided at the 'Poster Assistance Desk', just inside the entrance to the the Poster Hall.
Are your posters eco-friendly? Why yes, they are! Our HP Photo-Realistic Poster Paper is recyclable!
What are your customer service hours? We are available Monday to Friday, 09:00 -17:00 GMT. You can either email print.enquiries@glasgow.ac.uk or call us on 0141 330 4261 to speak to a member of our team, or enquire in person at the Poster Collection booth.
What is your return policy? Unfortunately, we can not accept returns on custom printed products. Please read our File Submission Guidelines carefully before uploading your file. Customers are responsible for file contents, image quality, and missed deadlines due to failure to properly read turnaround time caveats. If an error is caused on our behalf, we will either issue a refund or reprint the poster for you at no additional cost.