Arranging support

Arranging support

If you have a disability (a chronic medical condition, a physical or sensory impairment, or mental health difficulties) or specific learning difficulty, please contact our office and ask for an appointment with a Disability Adviser. It is best to telephone 0141-3305497/5121 to make an appointment if you are able to.

What next?

At your appointment an individual needs assessment will be carried out to determine what disability related support you will need on your course. This involves identifying any barriers or areas of concern on your course in relation to your condition and identifying appropriate provisions.

Browse available support:

Chronic medical conditions

We provide study-related support and advice to students with chronic medical conditions, which can include:

  • Arthritis,
  • Crohn’s disease,
  • Chronic Fatigue Syndrome,
  • Diabetes,
  • Epilepsy,
  • Heart conditions,
  • Hepatitis,
  • HIV,
  • SLE / Lupus,
  • Ulcerative colitis.

Examples of support available to you:

  • Teaching staff awareness,
  • Permission to record lectures,
  • Flexibility – with attendance & submission of assignments,
  • Access to assistive technology – e.g. dictation software, digital recording device,
  • Training in use of assistive technology,
  • Extended library loans & use of the fetching service in the library,
  • Exam provisions (extra time, use of a computer, rest or toilet breaks, permission to eat/drink during exam),
  • Disabled Students’ Allowance (DSA), if eligible, to fund disability related equipment and support.

What to bring to the appointment:

You must bring supporting medical evidence to the appointment with your Disability Adviser. This should be a letter from your GP or consultant confirming your condition and outlining how it affects you.

Information about your condition and how it impacts on you in a study context will only be passed on to a third party, e.g. your Academic School, with your explicit written consent.


Physical & mental health

Physical impairments - arranging support

Julie Summers is the Disability Adviser with particular expertise and experience of conducting needs assessments with students who have a physical impairment.

To make an appointment contact our Secretary.

Pre-entry visits

For individual pre-entry visits prior to application or admission contact the Disability Service. These visits can include campus orientation and a visit to student accommodation, if required, to familiarise prospective students with the accessibility of the campus and our student residences.

Examples of support available to you:

  • Accessible teaching venues
  • Accessible exam halls
  • Loan of mobility scooter
  • Campus parking permit for blue badge holders

If you are concerned about the campus accessibility before starting your course please contact us and we will be happy to answer any questions you have.

Find out more:

Mental health difficulties

We provide study-related support and advice to students who have ongoing mental health difficulties, for example, students with:

  • Anxiety or panic disorder,
  • Bi-Polar Disorder,
  • Depression,
  • Eating disorders,
  • Obsessive compulsive disorder,
  • Schizophrenia.

Examples of support available to you:

  • Teaching staff awareness,
  • Flexibility – with attendance; the submission of assignments,
  • One-one support from Mental Health Advisers on campus,
  • Study skills support,
  • Advocacy with academic Schools,
  • Permission to record lectures,
  • Access to assistive technology – e.g. digital recording device,
  • Training in use of assistive technology,
  • Extended library loans,
  • Exam provisions – e.g. extra time; sitting exam in separate room,
  • Liaison with Community Mental Health or other professionals, with the student’s consent,
  • Disabled Students’ Allowance (DSA), if eligible, to fund disability related equipment and support.

What you need to bring to the appointment:

You must bring supporting professional evidence to the appointment with your Disability Adviser. This should be a letter from your GP, CPN or psychiatrist which confirms your condition/diagnosis, that it is chronic/longstanding in nature and how you are affected in the context of your studies.  

Information about your condition and your support needs will only be passed on to a third party, e.g. your Academic School(s), with your explicit written consent.

Other support:

Counselling & Psychological Services


D/deaf and hard of hearing

Julie Summers is the Disability Adviser at the University of Glasgow for D/deaf and hard of hearing students. Julie has British Sign Language Stage 1 & 2 certificates and a Deaf Awareness certificate (all awarded by CACDP, now called Signature).

To make an appointment contact Julie directly or get in touch with our Secretary.

Examples of support available to you:

  • Notetaking (manual or electronic),
  • Sign language interpreting,
  • FM Systems (radio-microphones),
  • Digital voice recorders,
  • Camcorder (to film interpreters),
  • Exam arrangements eg extra time & invigilator awareness,
  • Loop systems,
  • Advocacy with academic Schools.

Pre-application / Pre-course support

We offer a confidential one-to-one appointment at Open Day and Applicants’ Visit Day with Julie. This will take place in a private room in the Disability Service.

We will arrange a sign language interpreter or other communication service for this appointment, if this is required. If you cannot attend the official Open Days we can arrange for you to visit the University at another time.

Letting us know you are D/deaf or hard of hearing

We want to make sure that appropriate access and support is arranged for you (for lectures, tutorials, seminars, labs, field trips, project work, exams, Freshers’ Week and other course activities). Information you give us will not be passed on to any third parties without your permission.

If you intend to study at the University of Glasgow in the next academic year please complete our Pre-Entry Form.

This form gives you the chance to give us your contact details and disclose information about what support and arrangements you might need. Please return the form to the Disability Service.

If you disclose at pre-entry stage we will offer you an appointment with Julie Summers before your course starts. If you choose to disclose your disability once you have started your course you can disclose on MyCampus. We will be automatically informed of this and will contact you to offer you an appointment with Julie.

Completing a pre-entry form & disclosing a disability on MyCampus is the first step. We need to meet with you in person for an appointment before we can make arrangements for you.

What you need to bring to the appointment:

You must bring professional evidence to the appointment which confirms your deafness/hearing loss. This should be a letter from your audiologist or GP along with an up-to-date audiograms. Please contact Julie if you have any questions about this.

Disabled Students’ Allowance (DSA):

You may be eligible to apply for DSA. Julie Summers will discuss this with you and will help you make an application if you are eligible. DSA can pay for disability related equipment and communication services.

The Disability Service is an accredited DSA assessment centre and can carry out DSA needs assessments.

Find out more about the Disabled Students' Allowance (DSA)


Visual impairments

If you are interested in applying to the University and are blind or visually impaired, please contact Shona Robertson if you want to discuss your own specific support needs or preferred formats. Shona is the specialist case worker at the University for students with low vision.

Pre-Application/Pre-Course Support

We can offer a private interview at Open Day or on Applicants’ Visit Day. This interview takes place in a private room with the Disability Adviser, the prospective student and the parent, teacher or support worker, as appropriate.

Prior to starting your course we can also offer a personal campus orientation tour and we can arrange to work with your mobility worker or Social Work Department on mobility training, as appropriate.

Examples of support available to you:

  • Mentoring support from an experienced Postgraduate student during Freshers’ week and thereafter, as necessary,
  • Personalised needs assessment for assistive technology and hardware support,
  • One to one training in the above technology after a full IT evaluation has been arranged,
  • Support during examinations (e.g. exam papers in preferred format, extra time, use of a scribe or reader or use of assistive technology during the exam such as Zoomtext),
  • Use of restricted access computer cluster based in a quiet room in the library (assistive technologies available such as CCTV, Kurzweil, the JAWS and Zoomtext programs, and large monitor computer screens),
  • Lecture notes, handouts, power point presentations and course handbooks on the Moodle (downloadable in accessible format),
  • Personal assistants for reading, scanning and library support work and electronic note-takers for lectures,
  • Regular liaison between Disability Service and external stakeholders who work with blind and visually impaired students (e.g. RNIB and SKILL SCOTLAND),
  • Regular monitoring and review meetings between the student and their Disability Adviser,
  • Help with proof-reading pieces of coursework,
  • Regular liaison between the Disability Adviser and the Disability Co-ordinators in academic Schools.

What you need to bring to the appointment:

You must bring either medical evidence of your condition or your registration certificate to the initial interview with the service. This will enable the Disability Adviser to help you apply for funding for appropriate support strategies and also to co-ordinate and confirm officially with the Academic Schools the support your requirements.

Get more information about DSA:

The guide dog toilet

The guide dog toilet in the landscaped area north of the library entrance, is now in operation. This is a low walled enclosure next to the bike parking space, tucked away from the main sitting area. If you enquire at the main entrance to the library the janitors on duty will direct you.

Meares-Irlen Syndrome

Meares-Irlen Syndrome, (also known as Scotopic Sensitivity Syndrome, Irlen Syndrome, Visual Dyslexia or Visual Stress) is the term used to describe a number of symptoms which make reading difficult and often uncomfortable, especially for prolonged periods. The symptoms experienced can range from mild to severe. Common Symptoms of Meares-Irlen include:

  • Light Sensitivity,
  • Inefficient Reading,
  • Slow Reading Rate,
  • Attention Deficit,
  • Physical Symptoms,
  • Poor Depth Perception.

Support available to you:

  • Extended library loans,
  • Disabled Students’ Allowance (DSA), if eligible to apply for funding for appropriate strategies such as precision tinted lenses - please note DSA funding is NOT available for those with only a diagnosis of MI and no other disability,
  • 1-1 training in assistive technology,
  • Use of precision tinted glasses in exams,
  • In some cases, extra exam time if student has additional disability or Specific Learning Difficulty.

What evidence you need to provide:

You must bring valid supporting evidence to the appointment with your Disability Adviser.  This should be a letter from an appropriate specialist, such as a registered Orthoptist or Irlen Diagnostician, confirming your condition, outlining how it affects you and confirming any recommended support requirements including exam arrangements.


Autistic spectrum condition

Pre-application / Pre-course support

As many students with Autistic Spectrum Condition are noise sensitive and dislike large crowds, we offer a private interview at Open Day or on Applicants Visit Day.

This interview takes place on request, in a private room with the Disability Adviser, the prospective student and their parent, teacher or support worker, as appropriate.

Summer School course

Students are often advised to take up a place on our 6 week Summer School course. If the Disability Adviser recommends you for a place on this course, you will receive a priority allocation by the Director of the Summer School.

This 6 week course can help you prepare for the transition from school or college to university life. We have had excellent feedback from Autistic Spectrum Condition students who have completed this course and who have felt that it has helped them immensely in the transition process.

Examples of support available to you:

  • Mentor support during Fresher’s week,
  • Assistive technology and hardware to enable student to work in a quiet environment off campus,
  • One to one training in the above technology,
  • Separate room during examinations to minimise disturbance to concentration,
  • Allocation to a tutorial group with a tutor who has awareness of the condition,
  • Mentoring, socialisation or study support from a post graduate student on a weekly basis,
  • Specialist one to one support from the National Autistic Society of Scotland (NAS) (meetings usually funded from the Disabled Students’ Allowance (DSA)),
  • Regular contact between our Disability Service and external stakeholders who work with Autistic Spectrum Condition; students (e.g. National Autistic Society Scotland and Social Work Departments),
  • Regular monitoring and review meetings between student and Disability Adviser,
  • Regular liaison between Disability Adviser and the Disability Co-ordinators in academic Schools to discuss and resolve any issues or problems in relation to ASC students,
  • Twice yearly lunches to meet other students on the spectrum.

What you need to bring to the initial interview:

You must bring a copy of the assessment evidence for your Autistic Spectrum condition to the initial interview with the Service. This will enable the Disability Adviser to help you make a Disabled Students’ Allowance (DSA) claim to apply for funding for appropriate support strategies and also to co-ordinate and confirm officially with the Academic Schools the support you require.

Get more information about DSA:

In order to obtain a diagnosis you will need to consult with your GP practice.

Please contact Shona Robertson for further information about support for students on Autistic Spectrum at the University of Glasgow.


Specific learning difficulties

We provide support and advice to students with specific learning difficulties, which can include:

  • Attention Deficit (Hyperactivity) Disorder (AD(H)D),
  • Dyscalculia,
  • Dysgraphia,
  • Dyslexia,
  • Dyspraxia Developmental Coordination Disorder (DCD).

Examples of support available to you:

  • Copies of lecture notes/slides in advance, if available, and in some cases note takers,
  • Permission to record lectures,
  • Study skills assistance,
  • Assistive technology,
  • One to one training in assistive technology,
  • Extended library loans,
  • Assistance with applications for the Disabled Students’ Allowance (DSA),
  • Mentor support,
  • Exam arrangements,
  • Proofreading assistance.

What you need to bring to the appointment:

You must bring robust, professional, valid supporting evidence to your initial appointment. This is usually a full up-to-date Educational Psychologist report using approved and standardised adult tests in line with the University's Calendar regulations.

If you require an updated assessment:

If your report does not meet these criteria, and you require an updated assessment, we offer access to the services of a Chartered Educational Psychologist experienced in assessing the needs of adults in Higher Education. Please come to our service as early as possible should a reassessment be necessary.

Dyslexia screening and assessments

If you are experiencing study difficulties and think these may be caused by a specific learning difficulty such as dyslexia or dyspraxia, you can do a screening test to identify if you have any indicators of dyslexia.

Contact the Disability Service on +44 (0) 141 330 4597 or by emailing: disability@glasgow.ac.uk - we can arrange for currently registered students to do QuickScan®, an on-line dyslexia screening test for adults which will:

  • Help you find out your learning style
  • Indicate if study skills support is needed
  • Highlight any indicators of dyslexia or dyspraxia

QuickScan is not a timed screening, and it takes approximately 20 minutes to complete.  At the end of the screening you will receive a computer generated report which indicates whether you show any signs of dyslexia or any other specific learning difficulties. THIS SERVICE WILL BE AVAILABLE FROM 12 SEPTEMBER 2016.

What do I do once I have carried out a QuickScan screening?

When you have completed all the questions, QuickScan will generate a report which you can print out.  

If your report identifies indicators of a specific learning difficulty such as dyslexia or dyspraxia, and you would like to be referred to a Chartered Educational Psychologist for a full psychological assessment, please:

  • Provide the Disability Service with a copy of the report,
  • Ask the Disability Service to arrange a referral for you to see an Educational Psychologist.

Please note: the cost of this assessment will be £250.

Normally you will be reimbursed for this cost by the University two weeks after your assessment, butif the Educational Psychologist’s assessment findings do not confirm a specific learning difficulty you will not be reimbursed the assessment fee.

Final year students

We do not usually refer final year students to an Educational Psychologist for diagnostic assessment within the last 3 months of their course as this does not allow sufficient time to put any recommended support measures in place if the diagnosis is positive.

Dyslexia testing if English is not your first language

Please contact the Disability Service if:

  • You have previously been diagnosed as having dyslexia but your report is not in English
  • You suspect your assessment is no longer valid e.g. you were assessed as a child and have not had a recent assessment
  • You are experiencing genuine study related difficulties and suspect you may have dyslexia or other specific learning difficulty