Can't use self service?
> Call us: +44 (0)141 330 4800
Monday - Friday 09:00 - 17:00 BST
Spotlight service alerts
Moodle Upgrade - Tuesday 15 July
Last updated: Thu Jul 3 10:30
To allow for an essential upgrade, Moodle will be unavailable all day on Tuesday 15 July.
Thank you for your patience while we complete this necessary work.
Business Systems Maintenance- Thursday 10 July
Last updated: Thu Jul 3 10:44
To allow for essential maintenance, the following systems will be unavailable in the morning of Thursday 10 July:
- PIP (Programme Information Process)
- External Examiners systems
End of support for Windows 10
Last updated: Thu Jan 16 10:58
From 14 October 2025, Microsoft will no longer support Windows 10. This means that all Windows PCs and laptops must be upgraded to Windows 11 before October 2025.
You will see a notification from Microsoft on your device when it is time to upgrade to Windows 11. Just follow the steps to complete your upgrade.
If your device is managed by the University, for example, SSD or MyDevice, the upgrade will be scheduled to take place in the coming months.
Please be aware that this is a major update and could take up to 24 hours to complete, so please ensure that you are prepared to complete the upgrade, with the device connected to a power source throughout. You may wish to complete the upgrade outside of your normal working hours, or work on another device if possible.
Upcoming macOS "Tahoe" Update – Important Information for Mac Users
Last updated: Wed Jul 2 13:31
Apple is set to release macOS Tahoe, the next major version of its operating system, in the coming months. As with all major OS upgrades, users are strongly advised to back up their files before applying any system updates to ensure no data is lost during the process.
In line with the University of Glasgow's security policy, any University-owned Mac devices that are not yet managed by the MyMac service will automatically be enrolled into MyMac. This ensures continued compliance with cybersecurity standards and allows IT Services to provide secure and effective support.
If you have any questions about this change or need help preparing your device, please get in touch through UofG Helpdesk.
Security Advice: Scam Emails
Last updated: Mon Dec 2 10:52
We have received reports of scam emails which appear to come from University colleagues, asking staff and students to purchase items including gift cards.
If you have received an email that may be a scam, please report it through the IT: Security Help form in UofG Helpdesk. Do not open attachments, click links or share personal details.
How to spot a scam email
If you receive any unexpected emails, even if they appear to come from someone you trust, think:
- Are you being asked for money or personal details?
- Does the email address of the sender look right?
- Do the URLs of any links look right? (you can ‘hover’ over a link to see its real address)
- Are attachments in the format you would expect?
What if I have interacted with a scam email?
If you think you may have interacted with a scam email, for example clicking links, opening attachments, making payments or sharing details, the Information Security team can help. Get in touch using the IT: Security Help form in UofG Helpdesk.