IT Helpdesk

Spotlight

University web sites downtime

08:00 -10:00 04/05/2013
The University web server will be unavailable for short periods between 08:00 and 10:00 on Saturday 4th May 2013 to allow the vendor to carry out urgent maintenance. This means that many University web sites will be offline during these periods.
Students and staff can access their MyGlasgow portal directly via https://sharepoint.gla.ac.uk where, as usual, you can access most services normally also available via the website.

Detailed explanation:
Due to component failure on the University web server, the vendor (Oracle) needs to replace the failed components. Oracle estimate the time required for the maintenance will be approximately 2 hours. As a result the server will be unavailable between 08:00 and 10:00 on Saturday 4th May 2013.

During the maintenance period IT services will provide a reduced service for www.gla.ac.uk and its associated virtual hosts on the DR server. This service will allow read-only access to the website. No updates to any sites will be available during this time.

There will be a short outage of 5 minutes during changeover to the DR hardware and again when maintenance has been completed.

IT Services apologises for any inconvenience this may cause.

May Day holiday arrangements

Monday 06/05/2013
IT Services will close at 17:00 on Friday 3rd May until 09:00 Tuesday 7th May 2013. Colleges, Schools, Services and individuals are advised to minimise the amount of critical computing activity undertaken over this period and to ensure that all backups have taken place before 3rd May.

Please be aware that over the holiday, central systems and networks will be available but support staff may not. However, efforts will be made to deal with any major faults should they occur during this period.

Please also remember to turn off any non-essential equipment before you leave for the holiday.

Pull Printing in the Library and Reading Room

Updated 10:48 16/04/2013
Due to issues with Pull Printing which caused printers to hang and limited the ability to print multiple copies of large documents, we withdrew the service on the 7th of March. Printing has returned to the previous model of push printing where you select a specific printer and print without swiping.

Testing on Level 3 of the Library
We are now testing Pull printing on Level 3 of the Library only. From 17/04/2013 the entire 3rd floor will move over to PULL printing.

Email Security advice

IMPORTANT!
If you receive an email from any source asking for your account details do NOT reply to it and do NOT click on any embedded web links. The University will NEVER ask you for a password in an email.

If in doubt contact the Helpdesk for advice.