UNIVERSITY of GLASGOW

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IT problem? Check SPOTLIGHT for hot and known service issues!


Quick links

Customer service issues

IT Helpdesks

student computing cluster

Student IT Helpdesk  
IT Support for students is available on the 3rd floor of the Library, and is a "drop in" service.




Self service

http://www.gla.ac.uk/it/selfservice Helpdesk self service (GUID required)
Create your own support call immediately.
Check the status of your request at any time.
About GUIDs: for staff | for students


IT Support and Services Helpdesk

For general IT problems and support for most of the campus. If you are unsure which helpdesk you should use, then use this one.


Business Applications Helpdesk

For WebSURF, PIP, Direct Admissions, Undergraduate Admissions, EDRMS, C-Docs, Human Resources System, Student Records, Salary Forecasting, Physical Resources System, BiQuery and Agresso related problems.


IT Services Administration Helpdesk

For software purchasing and licensing issues.



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Spotlight

MyCampus Maintenance

17:00 17/02/2012 - 08:00 20/02/2012
MyCampus will be unavailable between 17:00 on Friday 17th Feb until 08:00 on Monday 20th Feb. This is for essential system maintenance.

Email Security advice

IMPORTANT!
If you receive an email from any source asking for your account details do NOT reply to it and do NOT click on any embedded web links. The University will NEVER ask you for a password in an email.
If in doubt contact the Helpdesk for advice.