IT Helpdesk



Glasgow Fair Monday Holiday

21st July 2014
IT Services will close on Friday 18th July at 17:00 until Tuesday 22nd July at 09:00.
All central systems, networks and mail services will continue to be available but support staff may not. However, efforts will be made to deal with any major faults that may occur during the holiday period.

Colleges, Schools, Services and individuals are advised to minimise the amount of critical computing activity undertaken over the holiday period, and to ensure that all necessary backups have taken place before the 18th July 2014.

Please also remember to turn off any non-essential equipment before you leave for the holiday.

Horde email service

10:28 28/05/2014
The Horde email service is currently unavailable off campus. Members of staff and Honorary and Affiliate staff should use Web VPN (select 'Off_Campus_Use' and enter your GUID user name and password), then follow the HORDE/IMP link and login with your usual Horde user name and password.

Email Security advice

The Internet is currently awash with bogus emails containing viruses or malicious code, appearing to come from HMRC, Royal Mail and other carriers, banks, Skype, scanners and copiers, friends and colleagues.
Find out what you need to do

If you are in any doubt about whether opening something is safe, contact IT Helpdesk.

SSD users who also use student computer clusters

Updated 16:04 15/05/2014
SSD users who also use student computer clusters (CSCE) should check which printer they are printing to while using SSD after using a cluster machine.
This is due to a known issue in printer drive mappings being 'carried over' and you could potentially print to a student cluster printer from your SSD machine. Microsoft are aware of this issue and are investigating a solution.