IT Helpdesk



Pull printing for Mac

11:05 21/10/2014
Pull printing for Apple Macs will be temporarily unavailable between 17.00 and 17.45 tonight (21/10) while systems are upgraded to address the issues caused by the release of OSX 10.10 Yosemite.

OSX 10.10 Yosemite

16:33 20/10/2014
IT Services advises that you do not upgrade to Apple OSX 10.10 (Yosemite) if you wish to use it in the University's IT enviroment. We are receiving reports that Eduroam, Sophos antivirus, Pull Printing and SSD remote are not functioning correctly on this platform. IT Specialists are investigating these issues but Mac users should be aware that these issues are not confined to the University of Glasgow.

Horde email service

Updated 04/09/2014
This service will be discontinued after 31st October 2014.

Staff should contact their local IT support to arrange the migration of their Horde account to the University exchange system before this date.

SSD users who also use student computer clusters

Updated 16:04 15/05/2014
SSD users who also use student computer clusters (CSCE) should check which printer they are printing to while using SSD after using a cluster machine.
This is due to a known issue in printer drive mappings being 'carried over' and you could potentially print to a student cluster printer from your SSD machine. Microsoft are aware of this issue and are investigating a solution.