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IT Helpdesks
Student IT Helpdesk
IT Support for students is available on the 4th floor of the Library, and is a "drop in" service.
IT Support and Services Helpdesk
Business Applications Helpdesk
IT Services Administration Helpdesk
For software purchasing and licensing issues.
Self service
Have you tried Helpdesk self service ? (GUID required)
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for staff
for students
Spotlight
Student Cluster Upgrades
30/07/2010 - 02/08/2010
All University CSCE computer clusters will be closed for an upgrade between: Friday 30th July at 17:00 and Monday 2nd August at 09:00.
We expect to be offline for significantly less time and we will email students if we re-open earlier.
Students will have received emails from IT Services to their Student email address explaining the details.
Reminder: Business Applications restrucuring downtime
Reminder
The majority of University Business Applications will be unavailable from tonight (Thursday 29th July) at 5pm to allow them to be reconfigured to match the new University structure. The Central Room Bookings system will however be unavailable from the earlier time of 2pm.
Normal service for staff will resume on Monday 2 August at 9am, but student access to WebSURF will not resume until Tuesday 3rd August.
See http://www.gla.ac.uk/it/forstaff/businessapplications/restructure for specific details.
Router infrastructure maintenance
03/08/10 07:00 - 09:00
As part of on-going router maintenance there may be some short disruptions to network services on Tuesday 03/08/10 during the usual development slot between 07:00 - 09:00.
Moodle upgrade
03/08/10
The annual upgrades to Moodle will take place on Tuesday 3rd August and although there should be limited downtime, it should be considered at risk all day. The upgrades have two elements this year - a series of software enhancements, and also changes to reflect the new structure of the University.
Further details are available on the Moodle Support Course (http://services.moodle.gla.ac.uk/course/view.php?id=318).
Email security advice
IMPORTANT!
If you receive an email from any source asking for your account details do NOT reply to it. The University will NEVER ask you for a password in an email.
If in doubt contact the Helpdesk for advice.
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