Email Security advice
The Internet is currently awash with bogus emails containing viruses or malicious code, appearing to come from Royal Mail and other carriers, banks, Skype, scanners and copiers, friends and colleagues.
As some staff have discovered, if opened many of these messages will cause some or all of your files to be deleted or corrupted. This includes those stored on your personal network filestore (home drive) and those shared with colleagues (shared drives), which can have serious repercusions for the work of your College or Service.
IT Services advises that you should always:
- Treat ALL unsolicited email with suspicion, regardless of whether or not the sender appears to be an organisation or person that you think that you can trust.
- Avoid opening attachments or clicking links in unsolicited email
- NEVER send passwords by email
As a temporary measure over this coming weekend, all email messages from outside the University of Glasgow which contain zip files will be returned to sender with advice on how to use the University's file transfer service. This situation will be reviewed on Monday morning, when alternative measures will be considered.
If you are in any doubt about whether opening something is safe, contact IT Helpdesk.
Mac OSX 10.9 (Mavericks) affecting SSD users
Updated 14:22 04/12/2013
Mavericks (OSX 10.9) for Macs does not allow users of SSD to mount Network drives.
Apple have confirmed this issue and have stated: "It's been determined that your issue should be resolved by a future update to OS X 10.9 Mavericks."
We continue to advise that you do not upgrade to Mavericks if you also want to connect to Network filestore.
We also recommend you consider this issue if you intend to purchase a new Mac with Mavericks as the Operating System.
Note: Mac users can access network drives via SSD remote
This information will be updated when Apple release a fix AND IT Services has tested it.
SSD users who also use student computer clusters
SSD users who also use student computer clusters (CSCE) should check which printer they are printing to while using SSD after using a cluster machine.
This is due to a known issue in printer drive mappings being 'carried over' and you could potentially print to a student cluster printer from your SSD machine. Microsoft are aware of this issue and are investigating a solution.
Possible threat to GUID accounts due to Adobe security breach
Updated 15:00 28/11/2013
In October 2013, the software company Adobe Systems suffered a data breach.
If you are one of those affected by this and use the same password for Adobe accounts as you use for University, banking, or other accounts, those accounts will also be at risk and you should change their passwords.
For further details visit http://www.gla.ac.uk/it/helpdesk/adobebreach
OSX 10.9 Mavericks
Updated 09:57 20/11/2013
Further issues are emerging with Apple's OSX 10.9 Mavericks
EndNote X7 - official Mavericks compatibility plus several bug fixes and sync improvements, download the EndNote X7.0.1 Mac update.
The update is available via Help > EndNote Program Updates or at http://endnote.com/downloads/available-updates to download and unzip the update.
* If using EndNote X6, Thomson Reuters are still testing compatibility.
* If using EndNote X5 or earlier, EndNote will fail to launch under the Mavericks operating system. There are no workarounds for this issue, so you can choose to either restore your computer to a previous version of Mac OS X or to upgrade to EndNote X7.0.1
Western Digital external Hard drives
There are reports of Western Digital and other external HDD products experiencing data loss when updating to Apple's OS X Mavericks (10.9). Western Digital is urgently investigating these reports and the possible connection to the WD Drive Manager, WD Raid Manager and WD SmartWare software applications.
IT services advice continues to be to NOT update to Mavericks at this time.