IT Helpdesk



UPDATED: LaptopPrint & MacPrint issues

13:40 27/04/17
Some users have reported issues installing Pullprint on laptops and Macs. This has been reported to our software vendors.

For the moment, users wishing to install Pullprint on Macs or laptops should use the installation file downloadable from
This applies to both PC and Mac users.

NB Windows laptops that have been configured with the University of Glasgow Standard Staff Desktop (SSD) however should continue to use the Pullprinting installation available via Software Centre.

For further information, contact

Upcoming holiday arrangements

17:00 28/04/2017 - 09:00 02/05/2017
IT Services will close at 17:00 on Friday 28th April until 09:00 on Tuesday 2nd May for the May Day Holiday.

Please be aware that over the holiday, central systems and networks will be available but support staff may not. However, efforts will be made to deal with any major faults should they occur during this period.
Colleges, Schools, Services and individuals are advised to minimise the amount of critical computing activity undertaken over the holiday period, and to ensure that all backups have taken place before the 28th April 2017.

Please also remember to turn off any non-essential equipment before you leave for the holiday.

Email Security advice

The Internet is awash with bogus emails containing viruses, malicious code or attempts to 'phish' your details often relating to invoices and appearing to come from the University, businesses, banks, Royal Mail and other carriers, friends and colleagues, etc.
Please treat ALL unsolicited email with suspicion, regardless of whether or not the sender appears to be an organisation or person that you think that you can trust.

The University will NEVER ask you for your details via e-mail.

If you are in any doubt about whether opening something is safe, contact the IT Helpdesk.