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IT Helpdesks
Student IT Helpdesk
IT Support for students is available on the 3rd floor of the Library, and is a "drop in" service.
Self service
Helpdesk self service (GUID required)
Create your own support call immediately.
Check the status of your request at any time.
About GUIDs: for staff | for students
IT Support and Services Helpdesk
Business Applications Helpdesk
IT Services Administration Helpdesk
For software purchasing and licensing issues.
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Spotlight
MYCampus
Updated 14:45 25/05/2012
Intermittent log-in issue
Some MYCampus users are experiencing an intermittent login issue which gives: "Error 500--Internal Server Error"
TEMPORARY SOLUTION :if you refresh the page this should allow you access.
IT specialists are currently working to resolve this issue.
Address look up issue
Address look up is currently not working in MYCampus. IT specialists are currently working to resolve this as soon as possible
Mac users who use Microsoft Office 2011 version 14.1.3 or 14.1.4
26/04/2012 15:05:22
We strongly recommend installing the Microsoft Office 2011 14.2.1 update which was released on 25th April 2012 as it contains a fix for a performance issue with Exchange services introduced in the 14.1.3 update. The current update should be available from the Help -> Check for Updates option in any of the Office applications or from the Microsoft Office:mac downloads page.
Email Security advice
IMPORTANT!
If you receive an email from any source asking for your account details do NOT reply to it and do NOT click on any embedded web links. The University will NEVER ask you for a password in an email.
If in doubt contact the Helpdesk for advice.