IT Helpdesk



IT Services Christmas holiday arrangements

24/12/14 - 05/01/15
IT Services will close at 5pm on Wednesday the 24th of December 2014, and will resume normal working hours on Monday 5th of January 2015.

Please be aware that over the holiday period availability of central systems and networks will be 'at risk'. This means that all systems will be available but support will not. However, efforts will be made to deal with any critical faults should they occur during this period.

Colleges, Services and individuals are advised to minimise the amount of critical computing activity undertaken over the holiday period, and to ensure that all backups have taken place before the 24th of December 2014.

Please also remember to turn off any non-essential equipment before you leave for the Christmas break.

IT Services would like to wish you all a very happy Christmas and a peaceful and prosperous new year.

OSX 10.10 Yosemite

16:33 20/10/2014
IT Services advises that you do not upgrade to Apple OSX 10.10 (Yosemite) if you wish to use it in the University's IT enviroment. We are receiving reports that Eduroam, Sophos antivirus, Pull Printing and SSD remote are not functioning correctly on this platform. IT Specialists are investigating these issues but Mac users should be aware that these issues are not confined to the University of Glasgow.

SSD users who also use student computer clusters

Updated 16:04 15/05/2014
SSD users who also use student computer clusters (CSCE) should check which printer they are printing to while using SSD after using a cluster machine.
This is due to a known issue in printer drive mappings being 'carried over' and you could potentially print to a student cluster printer from your SSD machine. Microsoft are aware of this issue and are investigating a solution.