IT problem? Check SPOTLIGHT for hot and known service issues!

Quick links

IT Helpdesks

Student IT Helpdesk
IT Support for students is available on the 3rd floor of the Library, and is a "drop in" service.

IT Support and Services Helpdesk

For general IT problems and support for most of the campus. If you are unsure which helpdesk you should use, then use this one.

Business Applications Helpdesk

For WebSURF, ExamSURF, CCIMS, Direct Admissions, Undergraduate Admissions, C-Docs, Human Resources System, Student Records, Salary Forecasting, Physical Resources System, BiQuery and Agresso related problems.

IT Services Administration Helpdesk

For software purchasing and licensing issues.

Self service

Have you tried Helpdesk self service ? (GUID required)

What is a GUID?
for staff
for students

Spotlight

Legacy Student email

Updated 19/03/10 10:36
Legacy email for 2008 students is currently unavailable. IT Services specialists are working to resolve the problem.

Sophos for Macs

10/03/10
Sophos Anti-Virus version 4 for Macintosh is no longer supported. Please replace it with Sophos Anti-Virus version 7, available here: http://www.gla.ac.uk/services/computing/downloads/antivirus/osmacos.shtml

Windows 2000

10/03/10
Microsoft will cease support for Windows 2000 on July 13th 2010. If you are currently using Windows 2000 you will need to upgrade.

Email advice

If you receive an email from any source asking for your account details do NOT reply to it. The University will NEVER ask you for a password in an email.
If in doubt contact the Helpdesk for advice.