Moodle issue - RESOLVED
Updated 11:50 11/12/2013
The hardware issues affecting some Science and Engineering Moodles have now been resolved.
Apologies for any inconvenience caused.
Telephone service maintenance
Due to essential maintenance work there will disruption to the telephone service on Saturday 14th December. This should only affect incoming calls.
Work will commence at approximately 9.00am.
Apologies for any inconvenience this may cause.
Email Security advice
The Internet is currently awash with bogus emails containing viruses or malicious code, appearing to come from Royal Mail and other carriers, banks, Skype, scanners and copiers, friends and colleagues.
This is a new type of virus attack called Ransomware and it is SERIOUS.
What you need to know:
- It's potentially extremely bad
- It's connected to organised crime
- It involves the extortion of money
- It can cause large-scale file loss and could disrupt whole Services, Colleges and Schools.
What you need to do:
Follow our usual advice: Always:
- Treat ALL unsolicited email with suspicion, regardless of whether or not the sender appears to be an organisation or person that you think that you can trust.
- Avoid opening attachments or clicking links in unsolicited email
- NEVER send passwords by email
If you notice anything unusual or wrong in relation to your computer or email, please let IT Services know immediately even if you clicked on something you perhaps should not have. We need to take remedial measure as quickly as possible to minimise damage.
What IT Services are doing:
- IT Services are already using a wide range of measures to prevent or mitigate this type of activity.
- We will take additional steps to deal with this and similar threats and this may cause a change in some working practices. For example, all email messages from outside the University of Glasgow which contain zip files will be returned to sender with advice on how to use the University's file transfer service.
If you are in any doubt about whether opening something is safe, contact IT Helpdesk.
Mac OSX 10.9 (Mavericks) affecting SSD users
Updated 14:22 04/12/2013
Mavericks (OSX 10.9) for Macs does not allow users of SSD to mount Network drives.
Apple have confirmed this issue and have stated: "It's been determined that your issue should be resolved by a future update to OS X 10.9 Mavericks."
We continue to advise that you do not upgrade to Mavericks if you also want to connect to Network filestore.
We also recommend you consider this issue if you intend to purchase a new Mac with Mavericks as the Operating System.
Note: Mac users can access network drives via SSD remote
This information will be updated when Apple release a fix AND IT Services has tested it.
SSD users who also use student computer clusters
SSD users who also use student computer clusters (CSCE) should check which printer they are printing to while using SSD after using a cluster machine.
This is due to a known issue in printer drive mappings being 'carried over' and you could potentially print to a student cluster printer from your SSD machine. Microsoft are aware of this issue and are investigating a solution.
Possible threat to GUID accounts due to Adobe security breach
Updated 15:00 28/11/2013
In October 2013, the software company Adobe Systems suffered a data breach.
If you are one of those affected by this and use the same password for Adobe accounts as you use for University, banking, or other accounts, those accounts will also be at risk and you should change their passwords.
For further details visit http://www.gla.ac.uk/it/helpdesk/adobebreach
OSX 10.9 Mavericks
Updated 09:57 20/11/2013
Further issues are emerging with Apple's OSX 10.9 Mavericks
EndNote X7 - official Mavericks compatibility plus several bug fixes and sync improvements, download the EndNote X7.0.1 Mac update.
The update is available via Help > EndNote Program Updates or at http://endnote.com/downloads/available-updates to download and unzip the update.
* If using EndNote X6, Thomson Reuters are still testing compatibility.
* If using EndNote X5 or earlier, EndNote will fail to launch under the Mavericks operating system. There are no workarounds for this issue, so you can choose to either restore your computer to a previous version of Mac OS X or to upgrade to EndNote X7.0.1
Western Digital external Hard drives
There are reports of Western Digital and other external HDD products experiencing data loss when updating to Apple's OS X Mavericks (10.9). Western Digital is urgently investigating these reports and the possible connection to the WD Drive Manager, WD Raid Manager and WD SmartWare software applications.
IT services advice continues to be to NOT update to Mavericks at this time.