IT Helpdesk



Core HR, EDRMS and Research system Java issue.

Updated 13:03 15/12/2014
The issue some users were experiencing with Core Back Office, EDRMS and the Research system has been been identified as a bug in Oracle's Java version 7.71. IT Services has managed to engineer a workaround and any SSD user who downgraded their Java version will have it upgraded to 7.71 automatically.

Non SSD users of Windows systems should install version 7.71 of Java as soon as possible to address security issues.

If you experience further difficulties please contact your local IT Support or the IT Helpdesk for assistance.

Main Building and John McIntyre electrical work

08:00 - 12:00 21/12/2014
The electrical power supply to the Main Building and the John McIntyre Building will be shut down between 0800 until 1200 on Sunday 21/12/2014 to allow for emergency repairs to a transformer. If the work can be completed earlier, the power supply will be switched back on.

Apologies for any inconvenience this may cause.

OSX 10.10 Yosemite

16:33 20/10/2014
IT Services advises that you do not upgrade to Apple OSX 10.10 (Yosemite) if you wish to use it in the University's IT enviroment. We are receiving reports that Eduroam, Sophos antivirus, Pull Printing and SSD remote are not functioning correctly on this platform. IT Specialists are investigating these issues but Mac users should be aware that these issues are not confined to the University of Glasgow.

SSD users who also use student computer clusters

Updated 16:04 15/05/2014
SSD users who also use student computer clusters (CSCE) should check which printer they are printing to while using SSD after using a cluster machine.
This is due to a known issue in printer drive mappings being 'carried over' and you could potentially print to a student cluster printer from your SSD machine. Microsoft are aware of this issue and are investigating a solution.