IT Helpdesk



Mac Outlook

14:06 21/05/2015
We've had reports that a few Mac Outlook users are having issues connecting to the Exchange email service. Updating to the latest Office 2011 patch level will resolve the issue. Please use use Help -> Check for Updates from any of the Office applications to bring it up to date.

Teamviewer 10

10:01 30/04/15
SSD users may notice a new blue icon in their desktop/Start menu, called "TeamViewer 10 Host". This has been added to SSD machines to allow better, secure remote support from university IT support staff.

This support method is secure; however, please treat any unsolicited offers of IT support with suspicion. You should satisfy yourself that the person offering you support is a genuine member of University staff (e.g. is calling from a University extension or is known to you personally

Email Security advice

The Internet is currently awash with bogus emails containing viruses or malicious code, often relating to invoices and appearing to come from businesses, banks, HMRC, Royal Mail and other carriers , friends and colleagues, etc.
Please treat ALL unsolicited email with suspicion, regardless of whether or not the sender appears to be an organisation or person that you think that you can trust.
Find out more about what you need to do

If you are in any doubt about whether opening something is safe, contact the IT Helpdesk.

SSD users who also use student computer clusters

Updated 16:04 15/05/2014
SSD users who also use student computer clusters (CSCE) should check which printer they are printing to while using SSD after using a cluster machine.
This is due to a known issue in printer drive mappings being 'carried over' and you could potentially print to a student cluster printer from your SSD machine. Microsoft are aware of this issue and are investigating a solution.