Canon service team on site
Published: 17 April 2014
As the cross-University "pull printing" system is rolled out, the Canon on-campus support team have started work. The programme of installing the new machines is gathering pace.
The University is starting to step-up the programme for providing new, state-of-the-art printers across the campus. This is to help meet commitments in terms of our carbon footprint, through saving on power and reduced volumes of printed materials. It is expected that this will be widely adopted by July.
As previously reported in Campus eNews, the University chose Canon as the partner to provide and maintain new machines. All of these will provide basic printing functionality; others will copy and staple. Some will provide enhanced features such as scan-and-send, where a document can be quickly scanned and then emailed to the user's desktop instantly. Some machines will also be able to fax documents.
The new printing system also introduces a concept called Pull Printing. This means that when a user prints a document, they can retrieve it from any printer either by typing in their GUID or by swiping a University ID Card. This will significantly improve document security. Further improvements will also be brought about by extending the specialist services of the University Print Unit to more users, particularly with big or complex print runs.
Next Steps
A review of printing needs will be undertaken in each College, School, Research Institute and University Services department. Canon call the process the Print Solution Recommendation (PSR). This analysis will ensure that the solution to be provided is suitable and it will be taking place shortly. Further communications about it will follow soon.
More information is available on the Information for Staff pages: http://www.gla.ac.uk/staff/printing/. There will also be updates on the project in Campus eNews.
Canon Team
The University’s Project Manager is Iain McLaughlin. He is responsible for the successful roll-out of the managed print scheme. Canon, the University’s partner in the managed print project have now got their service team on site. They are based on the Gilmorehill Campus and will be monitoring the machines and providing customer support, including servicing and toner replacement.
The team is pictured here left to right John Togneri, (Site Operative), Jacqueline Crichton (Client Services Manager) and Charlie McEwan (Site Operative).
Staff already using the new system who have problems with their Canon printers, which haven’t been detected by the service team automatically, should contact the IT Services Help Desk: www.gla.ac.uk/it/selfservice or call extension 4800.
First published: 17 April 2014
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