What does it mean if I have debt? **

Registration

All debts, including tuition fees, examinations fees, bench fees, accommodation debts and library debts, must be cleared before you will be permitted to register for the next year of study.*

Examination results

Examination results will not be published on MyCampus if you have a tuition or examination fee debt.

Graduation/certification of awards and transcripts

You will not be able to graduate or receive a certificate, transcript or official letter to verify your award whilst you have an outstanding debt. In order to graduate final year students must make full settlement of fees or other charges due to the University (and funds must have cleared) at least ten working days before the date of their graduation ceremony. Current and former students due to receive a certificate or who have requested a transcript or official letter to verify their award must make full settlement of fees or other charges due to the University (and funds must have cleared) before a certificate transcript or official letter can be issued.*

How do I check if I have a debt?

Your MyCampus record will show you details of any outstanding payments you have on your Student Account, and what these are for – tuition fees, accommodation fees or other charges. If you think the record is wrong and you do not have a debt you should contact the Student Accounts Recievable team at mycampus-fees@glasgow.ac.uk. Please quote your GUID/student number in any correspondence.

Please note that details of overdue library fines or crisis/hardship loans are not shown on your Student Account and you should contact the library or Registry Financial Aid if you have queries about these debts.

Will I be allowed to register if I have not cleared all my debts before the start of the session?

All outstanding debts must be paid before registration for the next year of study and, if in your final year of study before graduation, however see below for exceptions for registration for 2012/13*.

*Debts of £250 and under

Students who owe £250 and under will not be prevented from starting registering or enrolling for classes but will still see on their MyCampus record that they have a debt to the University. All debts must be cleared for students to be fully registered and you should make arrangements to repay any debt outstanding as soon as possible.

*Exceptional Circumstances

In exceptional circumstances, it may be possible to reregister where there is an outstanding debt for which a repayment plan has been agreed with the University. It is recommend you contact the SRC Advice Centre who can provide debt and budgeting advice and can assist with submitting sustainable repayment proposals to the University.

In some circumstances, the University may accept a repayment plan, but you may still be required to suspend your studies until the debt is cleared. If you are in this situation, or if a sustainable repayment plan cannot be agreed with the University, it is recommended that you make contact with your Adviser of Studies to discuss your options with regards to continuing at University. The SRC Advice Centre can also provide advice on funding implications, sources of financial assistance etc.

Are there penalties for late payment?

A late payment penalty equal to 3% of any remaining balance (minimum charge £5) may be charged in circumstances where payments are not made by due dates. We will send you reminders by email to your University of Glasgow email address regarding any overdue balance on your account.

If a sponsor is paying all or part of your fees, an invoice will be sent directly to them. If your sponsor fails to pay the fees will automatically be transferred to your account with the University and you will be held liable for their payment in full. The University will contact you if we encounter problems recovering money from your sponsor.

Other non financial penalties may be incurred if you fail to pay your fees by the due dates.

Who should I contact if I am having difficulty paying outstanding fees or charges?

If you are in difficulty over payment of fees or other charges to the University shown on your Student Account in MyCampus, you are advised to contact the Credit Control team at finance-studentdebt@glasgow.ac.uk. Support and advice are also available from the SRC Advice Centre.

Student Accounts Receivable Team
Finance Office, Main Building
Telephone: +44 (0) 141 330 2801
Email: mycampus-fees@glasgow.ac.uk
For queries relating to fees and charges on your student account in MyCampus.

Credit Control Team
Finance Office, Main Building
Telephone: +44 (0) 141 330 6509/4349/5096/4340
Email: finance-studentdebt@glasgow.ac.uk
For assistance with agreeing repayment plans with the University.

Please note that the Student Accounts Receivable and Credit Control Teams are unable to see students without an appointment.

SRC Advice Centre
John McIntyre Building
Telephone: +44 (0) 141 339 8541
Email: advice@src.gla.ac.uk
For advice on debt, budgeting and a wide range of other issues.

Residential Services
Level 1, the Fraser Building
Telephone: +44 (0) 141 330 4743
Email: accom@gla.ac.uk
For queries relating to University accommodation.

Registry Student Financial Aid
Level 2, Fraser Building
Telephone: +44 (0) 141 330 2216
Email: reg.finaid@admin.gla.ac.uk
For queries about crisis loans/hardship loans.

Library
Library
Telephone: +44 (0) 141 330 6704/5
Email: library@lib.gla.ac.uk
For queries about library fines.

Student Services Enquiry Team
Level 2, the Fraser Building
Telephone: +44 (0) 141 330 7000
Email: studentservices@glasgow.ac.uk
If you are not sure who to direct your query to the Student Services Enquiry Team will be happy to help you.