For students starting study and/or arriving in Glasgow, January 2021

Starting your studies

When do I have to be in Glasgow?

Much of the teaching beginning in January will be delivered online.

If you cannot or do not wish to physically begin your studies in Glasgow, you can enrol and begin your studies remotely. There are some exceptions to this, and Schools will be in touch to provide you with guidance if your programme or course requires on-campus attendance.

The last day for registering and enrolling for programmes beginning in January is Monday, 25 January, regardless of whether you are studying remotely or in Glasgow. Teaching starts Monday, 11 January.

We will provide a wide range of welcome and induction activities, regardless of how you start your studies.

Please note that if you are an international student starting a Masters programme in January and wish to benefit from the new graduate immigration route, you will need to be in Glasgow by 27 September 2021.

January return to campus: guidance for students


Admissions and Acceptance

I have unconditionally accepted my offer, what should I do next?

You're ready for Registration & Enrolment from 1 December. Our Registration & Enrolment Support Team (REST) are here to help support you with any questions and issues you have with the online process for starting your studies.

Once you receive your Glasgow University ID (GUID), commence Registration & Enrolment as soon as you can. Remember, on-hand support is available via the UofG Helpdesk.

Follow the Step by Step guide, plus see the wide range of other information, advice and guidance available. 

When/Where can I get support?

You can get access to supoport via the UofG Helpdesk.

 


My offer is still conditional, what should I do?

Admissions are waiting for you to supply documents to confirm your offer and update your status.  

Log in to Applicant Self-Service to review what's outstanding and upload by 15 December.

Providing we receive what we need by 15 December, you will still get access to Registration & Enrolment support if you need it.

When/Where can I get support?

Support by telephone is available 9am-1pm Monday - Friday on +44(0)141 330 4515. 


What does UO / CO mean on my application status?

You have not accepted your offer from Admissions yet. Visit Applicant Self-Service to accept and see if you need to upload anything else.

Log in to Applicant Self-Service to review what's outstanding and upload by 15 December.

Providing we receive what we need by 15 December, you will still get access to Registration & Enrolment support if you need it.

Support by telephone is available 9am-1pm Monday - Friday on +44(0)141 330 4515. 


What are the application deadlines for courses starting in January 2021

Please see admissions deadlines below for applying, meeting conditions and accepting offers:

Deadline Item Jan 2021 Intake Deadline for pre-Christmas processing
Last Application Submission (International/EU) 27 November
Last Application Submission (UK) 15 December
Last date for Decision to be communicated (on time applications) 18 December
Last date for Document Upload and progression to Unconditional Accept or Decision (International/EU) 11 December
Last Date for CAS Issuance 18 December
Last Date for CAS updates* 18 December

* If you miss the CAS update deadline, we will action an update for February entry


When will I receive my CAS?

You must have accepted your Unconditional offer before your CAS can be issued.  Please see timelines below for when CAS will be issued: 

Start Date 

CAS Issue Period 

Timeline for CAS Issue 

Last Date for CAS Issue 

September 

Now until 11 September 

Up to 5 working days from accepting Unconditional offer 

11 September 

November 

1 September – 16 October 

Up to 5 working days from accepting Unconditional offer 

16 October 

January 

19 October – 18 December 

Up to 5 working days from accepting Unconditional offer 

18 December 


What do I do if the latest course start date on my CAS is before I can get to Glasgow?

The latest arrival date stated on all CAS issued from Monday, 10 August will be Monday, 18 January 2021. 

If you have already received your CAS stating the latest start date of 11 January 2021 and will not be able to arrive in Glasgow by this time, please complete and submit the below form.

Delayed Arrival Request Form


Where can I get help with the visa application process?


When is the deadline for submitting my English Language results for January courses?

For courses starting in January 2021 the latest date for documents to be received to progress to Unconditional and CAS is the 11th December 2020. 


How can I defer my offer to study?

The deadline has passed for postgraduate students wishing to defer starting their programme from September 2020 to January 2021. 

If you hold a place for January 2021 and now cannot attend due to extenuating circumstances out with your control, we will consider a deferral to September 2021.  

You can send details of your extenuating circumstances to PGadmissions@glasgow.ac.uk with the subject: January to September Deferral Request.

You must provide full details of your extenuating circumstances and attach evidence where appropriate. Admissions will make decisions and communicate outcomes within 15 working days. Deferrals from January 2021 to September 2021 will be actioned by February 2021.

Registration and Enrolment

How do I get help with Registration & Enrolment?

Our Registration & Enrolment Support Team (REST) are here to help support you with any questions and issues you have with the online process for starting your studies. You can use our Instant Chat service to connect with an Adviser in real time.

What to do

Simply log on to the UofG helpdesk and you will see the chat icon ready to use. Register & Enrol before 18 December to benefit from maximum support before Christmas closure.

If you're still having issues, the Adviser will arrange a ZOOM call in order to screen share with you and guide you through the process.

When/Where can I get support?

Support is available 9am-5pm Monday - Friday. Registration and Enrolement is available from 1 December - 18 December 2020 and then again from 5 January 2021 onwards. 


When is the deadline for registration?

For programmes starting in January 2021 the deadline for registration is 25 January. 


I have not received my access to registration email yet – what do I do?

For courses starting in January registration will open on the 1st December and you will receive an access to registration email soon as long as you have accepted your Unconditional offer.  If you have not received this email 2 weeks before your agreed start date, please raise a UofG Helpdesk request. 


I have questions about enrolment, who can I contact?

You can view ‘How to Guides’ or raise a support call to get help with enrolment:


Student Services

How do I request any documents I might need from Student Services? (e.g. Bank letters, Council Tax exemption)

The Student Services Enquiry Team (SSET) can supply a wide range of documents that you may need upon arrival in Glasgow. Get in touch via the UofG Helpdesk to log your request.

What to do

Submit an Online Help Request (only available to registered students). If you do not have a GUID you can login as a guest to submit your help request.

When/Where can I get support?

Support by telephone is available 10am-5pm Monday - Friday on +44(0)141 330 7000.


How do I log any queries or support requests with Student Services?

The Student Services Enquiry Team (SSET) are here to help and your first port of call for many day to day services.

What to do

Submit an Online Help Request (only available to registered students). If you do not have a GUID you can login as a guest to submit your help request.

When/Where can I get support?

Support by telephone is available 10am-5pm Monday - Friday on +44(0)141 330 7000. 


How else can I get answers to my queries?

You can use the UofG Helpdesk Knowledge Base to find answers to your questions.

You can also submit a request through the Service Catalogue if you need more help.

If you do not have a GUID you can login as a guest to search the Knowledge Base or submit a request or report an issue via the Service Catalogue.

When can I get support?

Support by telephone is available 10am-5pm Monday - Friday on +44(0)141 330 7000. 


Student Finance

I am an alumni Student and have not had my discount applied to my Student Finance record

Admissions apply this discount at the point you unconditionally accept your place, prior to Registration & Enrolment.

What to do

Contact the PG Admissions team at pgadmissions@glasgow.ac.uk to confirm you are an alumni and we will update your account.

Further guidance is available on our alumni discount page.

When/Where can I get support?

Support by telephone is available 9am-1pm Monday - Friday on +44(0)141 330 4515. 


I am due a discount to my tuition fees and it has not been applied to my Student Finance record

Your School will apply any discounts to your account, so please contact your School directly.

What to do

Check your inbox for any emails from your School administration team confirming your award. Your School contact should be included in the discount / award confirmation you received and you can email them directly to assit. Alternatively you can find the contact details for your school at www.glasgow.ac.uk/schools

When/Where can I get support?

The standard opening hours of the University are 9am-5pm Monday - Friday.


My Tuition Fee is showing a different amount to what's in my offer letter / CAS

Your full tuition fee has been outlined in your offer letter, and for International students this was also present on your Certificate of Acceptance of Studies (CAS).

For students enrolling in January, the payment of your fees will be split over 2 semesters. 2/3 of your fee is required in your first Semester (UofG 20/21 Semester 2) and 1/3 is required in your second Semester (UofG 21/22 Semester 1) and will be due in August 2021 when you register to continue your studies.

Any scholarship or fee discount will be applied in the same way, 2/3 applied to your first Semester fee and 1/3 applied to your second Semester fee.

You can also set up a payment plan and spread fee payments across both Semesters. More information about tuition fee payments can be found at: https://www.gla.ac.uk/myglasgow/students/money/paymentmethods/


How do I pay my fees?

The Student Finance team provide a number of ways you can pay your fees

When/Where can I get support?

You can find out more on our Student finance, records & documents web pages.

The standard opening hours of the University are 9am-5pm Monday - Friday.


I would like to set up a payment plan, how do I go about it?

You can set up a payment plan by should be made by contacting the the collections department at finance-student@glasgow.ac.uk. You can find further details on our payment methods webpage.

When/Where can I get support?

You can find out more on our Student finance, records & documents web pages.

The standard opening hours of the University are 9am-5pm Monday - Friday. 


I do not have a UK Bank Account but would like to set up a Direct Debit, can I do this?

Unfortunately Direct Debits can only be set up using a UK Bank Account. The Student Finance team have a number of payment plan options you can consider instead. You can find further details on our payment methods webpage.

When/Where can I get support?

You can find out more on our Student finance, records & documents web pages.

The standard opening hours of the University are 9am-5pm Monday - Friday. 


I am a sponsored Student, but I cannot complete Financial Registration, what do I need to do?

Student Finance need you to upload your Sponsor Letter into your Student Centre on MyCampus. The Student Finance team have 5 working days from the date you upload your letter to ensure the information provided is sufficient and to update your account. Once done, you can go on to complete Financial Registration.

Please ensure your letter has been uploaded before selecting “Submit” in your Student Centre.

When/Where can I get support?

You can find out more about what is required on your sponsor letter on our Sponsored students pages.

The standard opening hours of the University are 9am-5pm Monday - Friday. 


There is a delay in me receiving confirmation of my SAAS or Student Finance funding, which means I cannot complete my Financial Registration – what do I do?

SAAS students

For SAAS (Student Awards Agency Scotland), Student Finance have to wait for your your Confirmation of Funding before your record can be updated and you progress to Financial Registration. We receive these via weekly updates from SAAS.

Please ensure you update your student record with your SAAS reference number, as it speeds up the record update process.

Login to your "Student Centre" on MyCampus to access and update your records.

Once your record has been updated to show that you are funded, you can progress to Financial Registration.

Non SAAS students

For other student finance agency funding, Student Finance will need your acknowledgement letter that details that your funding request has been received by the relevant agency.

You should submit an Online Help Request (only available to registered students) for Credit Control (Finance-Student@glasgow.co.uk)

Credit Control will help you set up a payment plan in line with when you're due to receive your Student Finance funding, plus take you through your payment responsibilities.

When/Where can I get support?

Please use our Online Help Request to ensure we can assist you as quickly as possible.

The standard opening hours of the University are 9am-5pm Monday - Friday.


I have a hold on my account, and I cannot pay my fees or financially register – what do I do?

Student Finance may have a hold on your account. If the hold relates to a Deposit Charge Value, please contact Accounts Receivable team by raising a UofG helpdesk enquiry for Account Receivables (Finance-Student@glasgow.co.uk). 

If the hold relates to outstanding Tuition Fees, please see our How to Make a Payment on MyCampus guide.

When your fees are paid, the system will update overnight to clear the hold and allow you to complete your financial registration. 

When/Where can I get support?

The "Manage your Finances" how to guides provide you with details on how to deal with financial relates issues on MyCampus. 

The standard opening hours of the University are 9am-5pm Monday - Friday.