Professor Moira Fischbacher-Smith

  • Assistant Vice-Principal (Learning & Teaching) (Office of the Vice Principals)
  • Professor of Public Sector Management (Management)
  • Associate (Institute of Health & Wellbeing)

telephone: 01413302657
email: Moira.Fischbacher-Smith@glasgow.ac.uk

Personal assistant: Miss Stephanie Canning
telephone: 01413306474
email: Stephanie.Canning@glasgow.ac.uk

Biography

Moira began her working life in the NHS, working within public health surveillance. During this time she began her part-time PhD which focused on market policies in primary health care services. In 1995 she made the move to full-time academic work, where her research interests have continued to focus on health care management and organisation, and have developed within the areas of networks and organisational performance in health care and local government, public-private partnerships and service design, and the role of public health in dealing with mass emergencies. Her research at the University of Glasgow has been funded primarily through the Scottish Government and more recently the EPSRC. She was Managing Editor of Risk Management: An International Journal for 10 years and was also a member of the Editorial Board.

Moira has held a number of managerial roles in the University, each in relation to learning and teaching including Degree Convenor and Undergraduate Director in the Adam Smith Business School, Dean of Learning & Teaching in the College of Social Sciences  (2012-2018) and Assistant Vice-Principal (Learning & Teaching) since January 2016.  She has been a member of the Board of the Glasgow Centre for Population Health since 2016 and Vice Chair of the Board since January 2018.


Research interests

Moira is a member of the Strategy and Decision Making research cluster.

Areas of expertise:

  • Partnership working 
  • Strategic Management 
  • Networked Organisations
  • Public Service Delivery
  • Health Care Organisation

Grants

  1. Oliver, S; Thompson, P; Fischbacher-Smith, M; Fischbacher-Smith, D.  (2017) “Investigating the impact of ‘cultural identity’ on attitudes towards organ donation”, £7,000 Funded by Darlinda’s Charity. 
  2. Spaeth, D.; Bohan, J.; Bovill, C.; Fischbacher-Smith, M.; Magennis, E.; and O’Dell, K. (2016) “Developing a strategy for supporting active pedagogies”, University of Glasgow Learning, Teaching and Development Fund. £3,000
  3. Fischbacher-Smith, M; Milner, M; MacVicar, A; Mcewan, M; Cheng, M; Pringle Barnes, G; Kerr, J (2013) “Supporting GIC Students’ Transition to Year 2 on the MA Social Sciences: Acculturation Strategies, Social Media and Mentoring”, University of Glasgow Learning, Teaching and Development Fund. £10,570.
  4. Gunn, V; Fischbacher-Smith, M; Jenkins, A; Stack, N; and Tierney, A. (2013) “Enhancing and consolidating approaches to the reward and recognition of excellence in teaching at University of Glasgow” University of Glasgow Learning, Teaching and Development Fund. £20,012.
  5. Fischbacher-Smith, D and Fischbacher-Smith, M (2013) “Under Dark Skies: Port cities, extreme events, multi-scale processes and the vulnerability of controls around counter terrorism”. ESRC Impact Grant. £4,955.
  6. Fischbacher-Smith, M; Milner, M; MacVicar, A, and Lafferty, P. (2013) “Understanding Transition for International Students: Seminar Series for GIC and the University of Glasgow”, University of Glasgow Learning, Teaching and Development Fund. £2225.
  7. Gunn, V; Jenkins, A; Fischbacher-Smith, M; Tierney, A; and Stack, N. (2012) “Enhancing and consolidating approaches to the reward and recognition of excellence in teaching at the University of Glasgow.” Higher Education Academy, £3000.
  8. Schofield, J; Fischbacher, M; McKee, L; and Davis, H. (2009) “Mapping the Healthcare Improvement Research Needs of Scottish Healthcare Managers: Developing a Research Agenda”, Funding source: Chief Scientist Office. £73,302 (Jan 2010-Dec 2010)
  9. McGregor, A; Beaumont, P; Fischbacher, M; Mackenzie, M and Stewart, S. (2009) “Evaluation of The Scottish Centre for Healthy Working Lives. Workplace Services and Awards Programme.” Funding Source: NHS Health Scotland. £235,000 (Sept 2009-Aug 2012)
  10. Smith, D.; and Fischbacher, M (2008) “Under dark skies: Port cities, extreme events, multi-scale processes and the vulnerability of controls around counter terrorism.” Funding source: EPSRC (Engineering and Physical Sciences Research Council) £365,156 (Sept 08 – Aug 11)
  11. Pringle, G. and Fischbacher, M (2008) ‘Examining Assessment’: Understanding Experiences of, and Supporting International Students’ Approaches to Assessment. Funding Source (Internal): University of Glasgow’s Learning, Teaching and Development Fund: £7,900 (July 08 – July 09)
  12. Mackinnon, J and Fischbacher, M (2008) “Exploring multi-agency partnerships in East Glasgow: developing appropriate arrangements for meeting community needs”. University of Glasgow’s Adam Smith Research Foundation, £1,130 (May 08 – July 08)
  13. Smith, D and Fischbacher, M (2008) “City centre evacuation and new technologies”. University of Glasgow’s Adam Smith Research Foundation, £1,000 (May 08 – July 08)
  14. Fischbacher, M; Beaumont, P. and Pate, J. (2007). “Improving Population Health in Glasgow: Managing Partnerships for Health Improvement”, Funding Source: Glasgow Centre for Population Health, £97,000 (Oct 2007 – December 2008)
  15. Smith. D.; and Fischbacher, M (2007). Grant to support a visit to Japan, to set up a joint research centre in the area of risk and crisis management. Great Britain Sasakawa Foundation. £2,500
  16. Pringle, G. and Fischbacher, M (2006) “Assisting international students to manage the transition to UK academic culture: development of an e-learning support package”, Funding Source (Internal): University of Glasgow’s Learning, Teaching and Development Fund: £20,000. (Sept 2006-Feb 2008)
  17. Fischbacher, M; Beaumont, P. and Pate, J. (2005). “Improving Population Health in Glasgow: Managing Partnerships for Health Improvement”, Funding Source: Glasgow Centre for Population Health, £92,000 (Oct 2005 – Sept 2007) 
  18. Alexander, H.; Fischbacher, M; Livingston, M.; MacDonald, E.; and Woods, K. (2003) “Education and Training Needs for Cancer-Care Managed Clinical Networks in Scotland”. Funding Source: NHS Education Scotland, £30,000
  19. Beaumont, P.B.; Fischbacher, M; Boyd, C. (2000) “Workforce Planning in the NHS”. Funding Source: Scottish Executive Health Department, £10,000.

Supervision

PhD research areas

Professor Fischbacher-Smith supervises in the area of strategic management, partnerships and networks, leadership and management capabilities in the public sector, and health and social care strategy and change.

Current PhD students

Laura Lebec
Co-supervisor: Dr Adina Dudau

Soumen Sengupta 
Co-supervisor: Prof Iain W Docherty


Teaching

Current courses taught

  • MBA Strategic Management
  • Adverse Events in Healthcare (Undergraduate Medical School)

Previous teaching includes

  • Strategy (MA Business & Management)
  • Managing Healthcare Organisations (MPH)
  • Services Design and Delivery (MBA)
  • Management Themes and Housing Business (MSc Housing Studies)
  • Qualitative Methods (MA Business & Management & MRes)

Additional information

Academic qualifications

  • 2007 - 2011: Masters in Public Health (MPH), with distinction. Medical School, University of Manchester (part-time study - distance learning)
  • 1994-1999: PhD, Department of Management Studies, University of Glasgow - “Purchasing in Networks and Markets: The Relationships between GPs and NHS Trusts” (part-time study)
  • 1988-1992: BA (Hons) 2(i) in Commerce and Information Management, Glasgow Polytechnic (full-time study)

Professional memberships and affiliations

  • Principal Fellow of the Higher Education Academy (PFHEA) – awarded December 2014
  • Chartered Manager (CMgr) – since April 2014
  • Member of Chartered Management Institute (MCMI) –awarded March 2014 
  • Member of Leadership Foundation for Higher Education – since Nov 2013
  • Member of the Risk and Security Management Forum (RSMF) – since September 2010

Publications

List by: Type | Date

Jump to: 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006 | 2005 | 2004 | 2003 | 2002 | 2001 | 2000 | 1999 | 1998 | 1997 | 1996
Number of items: 81.

2018

Adekola, J., Fischbacher-Smith, D. and Fischbacher-Smith, M. (2018) Light me up: power and expertise in risk communication and policy-making in the e-cigarette health debates. Journal of Risk Research, (doi:10.1080/13669877.2018.1473463) (Early Online Publication)

Adekola, J. , Fischbacher-Smith, D. and Fischbacher-Smith, M. (2018) Building community resilience to natural hazards: Lessons from Katrina. Other. National Centre for Resilience (NCR). (Unpublished)

2017

Sykes, A. and Fischbacher-Smith, M. (2017) Using a Toolkit to Enhance Institutional Practice. 6th International Assessment in Higher Education Conference (AHE), Manchester, UK, 28-29 Jun 2017.

Adekola, J. , Dale, V., Gardiner, K., Murray, J.-A. and Fischbacher-Smith, M. (2017) Institutional and Student Transitions Into Enhanced Blended Learning. 3rd International Enhancement in Higher Education Conference, Glasgow, UK, 06-08 Jun 2017.

Bohan, J., Fischbacher-Smith, M., Koristashevskaya, E. , Powell, K., Swingler, M. and Sykes, A. (2017) Enhancing Assessment and Feedback Practice: A place to (re)start. 10th Annual University of Glasgow Learning and Teaching Conference, Glasgow, UK, 30 Mar 2017.

Labrosse, N. et al. (2017) Preparing for the Journey: Supporting Students to Make Successful Transitions Into and Out of Taught Postgraduate Study. 10th Annual University of Glasgow Learning and Teaching Conference, Glasgow, UK, 30 Mar 2017.

Adekola, J. , Fischbacher-Smith, M., Fischbacher-Smith, D. and Adekola, O. A. (2017) Health risks from environmental degradation in the Niger Delta, Nigeria. Environment and Planning C: Government and Policy, 35(2), pp. 334-354. (doi:10.1177/0263774X16661720)

Adekola, J., Dale, V. H.M., Gardiner, K. and Fischbacher-Smith, M. (2017) Student transitions to blended learning: an institutional case study. Journal of Perspectives in Applied Academic Practice, 5(2), pp. 58-65. (doi:10.14297/jpaap.v5i2.273)

Bownes, J. et al. (2017) Supporting students in the transition to postgraduate taught study in STEM subjects. Journal of Perspectives in Applied Academic Practice, 5(2), pp. 3-11. (doi:10.14297/jpaap.v5i2.280)

2016

Fischbacher-Smith, D. and Fischbacher-Smith, M. (2016) Crisis management as a critical perspective. Journal of Management Development, 35(7), pp. 930-940. (doi:10.1108/JMD-10-2014-0115)

Fischbacher-Smith, D. and Fischbacher-Smith, M. (2016) Inter-Agency Working in a Hostile Environment: Challenges for the Emergency Services. In: International Research Society for Public Management (IRSPM), Hong Kong, China, 13-15 Apr 2016, (Unpublished)

Fischbacher-Smith, D. and Fischbacher-Smith, M. (2016) Paradigms Lost: Multi-Disciplinary Working and the Management of Socio-Technical Risk Within Public Management. In: International Research Society for Public Management (IRSPM), Hong Kong, China, 13-15 Apr 2016, (Unpublished)

Fischbacher-Smith, M., MacVicar, A., Adekola, J., McEwan, M., Cheng, M., Dendrinos, P., Pringle Barnes, G., Milner, M. and Kerr, J. (2016) Supporting Student Transition from Glasgow International College. In: University of Glasgow 8th Annual Learning & Teaching Conference, Glasgow, Scotland, 14 Apr 2015, (Unpublished)

Robinson, S., Smith, A. and Fischbacher-Smith, M. (2016) Towards an Understanding of the Role of Identity Work in Readiness for or Resistance to Organisational Change: The Case a Community Health Partnership. In: 32nd EGOS Colloquium, Naples, Italy, 7-9 July 2016,

2015

Fischbacher-Smith, M., MacVicar, A., McEwan, M., Cheng, M., Dendrinos, P., Adekola, J., Pringle Barnes, G., Kerr, J. and Milner, M. (2015) Supporting international students' transition from pathway programmes: a study of the University of Glasgow. In: International Enhancement Themes Conference: Enhancement and Innovation in Higher Education, Glasgow, Scotland, 11-13 Jun 2013,

Fischbacher-Smith, M., Smith, A. and Reynolds, N. (2015) Collaborative Service Partnerships for Improving Consumer and Societal Wellbeing. In: European Institute of Retailing and Services Studies (EIRASS), 22nd International Conference on Recent Advances in Retailing and Consumer Services Science, Montreal, Canada, 27-30 Jul 2015, (Unpublished)

Fischbacher-Smith, M. (2015) Mind the gaps: managing difference in partnership working. Public Money and Management, 35(3), pp. 195-202. (doi:10.1080/09540962.2015.1027494)

2014

Fischbacher-Smith, D. and Fischbacher-Smith, M. (2014) What lies beneath? The role of informal and hidden networks in the management of crises. Financial Accountability and Management, 30(3), pp. 259-278. (doi:10.1111/faam.12038)

Dendrinos, P., Fischbacher-Smith, M., Milner, M., MacVicar, A., McEwan, M., Cheng, M., Pringle Barnes, G., Dudau, A., Kerr, J. and Adekola, J. (2014) Supporting GIC Students’ Transition to Year 2 on the MA Social Sciences: Acculturation Strategies, Social Media and Mentoring. In: Eighth Annual Foundation Year Network Conference, Loughborough University, UK, 10-11 Jul 2014,

Fischbacher-Smith, D. and Fischbacher-Smith, M. (2014) When Good Management Theory Hits the Fan: Crisis Management and the Challenge to the Rational-Positivistic Paradigm of MBA Programmes. In: 2014 EFMD Higher Education Research Conference, Stockholm, Sweden, 15-16 May 2014,

2013

Fischbacher-Smith, D. and Fischbacher-Smith, M. (2013) Tales of the unexpected: issues around the development of a crisis management module for the MBA program. Journal of Management Education, 37(1), pp. 51-78. (doi:10.1177/1052562912455664)

Fischbacher-Smith, D. and Fischbacher-Smith, M. (2013) The vulnerability of public spaces: challenges for UK hospitals under the 'new' terrorist threat. Public Management Review, 15(3), pp. 330-343. (doi:10.1080/14719037.2013.769851)

Fischbacher-Smith, D. and Fischbacher-Smith, M. (2013) Hospitals as Sites for Crisis from Extreme Events. In: Society for Social Studies of Science (4S) Conference, San Diego, CA, USA, 9-12 Oct 2013,

Schofield, J., Weir, A., Fischbacher-Smith, M., Davies, H.T.O. and McKee, L. (2013) Mapping the Healthcare Improvement Research Needs of Scottish Healthcare Managers: Developing a Research Agenda. Project Report. Chief Scientist Office, Scotland.

2012

Glass, A., Macdougall, L., Quashie, A., Sutherland, V., McGregor, A., Mackenzie, M., Beaumont, P., Fischbacher-Smith, M. and Stewart, S. (2012) Evaluation of the Scottish Centre for Healthy Working Lives Services to Support Employers and Healthy Working Lives Award Programme: Final Report. Project Report. NHS Health Scotland, Glasgow, UK.

Fischbacher-Smith, D. and Fischbacher-Smith, M. (2012) Barriers to organizational learning. In: Steel, N. (ed.) Encyclopedia of the Sciences of Learning. Springer, pp. 407-409. ISBN 9781441914279 (doi:10.1007/978-1-4419-1428-6)

Fischbacher-Smith, D. and Fischbacher-Smith, M. (2012) Ethical Spaces: Health Care, Patient Safety, and the Search for Social Responsibility. In: Royal Geographical Society - IBG Annual International Conference, Edinburgh, UK, 3-5 Jul 2012,

Fischbacher-Smith, D. and Fischbacher-Smith, M. (2012) Fractured Spaces - Challenges for (Public) Health Under the 'New' Terrorist Threats. In: Royal Geographical Society - IBG Annual International Conference, Edinburgh, UK, 3-5 Jul 2012,

Fischbacher-Smith, D. and Fischbacher-Smith, M. (2012) Under Dark Skies: The Vulnerability of Cities to Terrorist Attack. In: Royal Geographical Society - IBG Annual International Conference, Edinburgh, UK, 3-5 Jul 2012,

2011

Fischbacher-Smith, D. and Fischbacher-Smith, M. (2011) Human Networks: Contesting Control, Incubation and the Escalation of Crises. In: New Public Sector Seminar, Edinburgh, UK, 10 Nov 2011,

Fischbacher-Smith, D. , Fischbacher-Smith, M. and Scott, M. (2011) Let Me Get Back to You on That – Error Cost, Uncertainty and the Management of Extreme Events. In: ISI 58th World Statistics Congress of the International Statistical Institute, Dublin, Ireland, 21-26 Aug 2011,

Sutherland, V., Macdougall, L., Quashie, A., Glass, A., McGregor, A., Beaumont, P., Fischbacher-Smith, M. and Stewart, S. (2011) Evaluation of SCHWL Services to Support Employers and Healthy Working Lives Award Programme: Phase 1 Case Study Briefing Notes. Project Report. NHS Health Scotland.

2010

Fischbacher-Smith, D. , Fischbacher-Smith, M. and BaMaung, D. (2010) Where do we go from here? The evacuation of city centres and the communication of public health risks from extreme events. In: Bennett, P., Calman, K., Curtis, S. and Fischbacher-Smith, D. (eds.) Risk Communication and Public Health. Oxford University Press: Oxford, pp. 97-114. ISBN 978-0-19-956284-8

Fischbacher-Smith, D. , Irwin, A. and Fischbacher-Smith, M. (2010) Bringing light to the shadows and shadows to the light: risk, risk management, and risk communication. In: Bennet, P., Calman, K., Curtis, S. and Fischbacher-Smith, D. (eds.) Risk Communication and Public Health. Oxford University Press: Oxford, pp. 23-38. ISBN 9780199562848 (doi:10.1093/acprof:oso/9780199562848.003.02)

Fischbacher-Smith, D. , Fischbacher-Smith, M. and Irwin, A. (2010) Monsters Under the Bed: Exploring the Shadowy Spaces Around Risk in Public Health and Environmental Impact. In: Society for Social Studies of Science (4S) Conference, Tokyo, Japan, 25-29 Aug 2010,

Fischbacher-Smith, M. (2010) Communicating risk across publics and between organisations: the case of childhood accidents. In: Benent, P., Calman, K., Curtis, S. and Fischbacher-Smith, D. (eds.) Risk Communication and Public Health. Oxford University Press: Oxford, pp. 229-244. ISBN 9780199562848 (doi:10.1093/acprof:oso/9780199562848.003.15)

Pate, J., Fischbacher-Smith, M. and MacKinnon, J. (2010) Health improvement: countervailing pillars of partnership and profession. Journal of Health Organization and Management, 24(2), pp. 200-217.

2009

Fischbacher-Smith, D. and Fischbacher-Smith, M. (2009) We may remember but what did we learn? Dealing with errors, crimes and misdemeanours around adverse events in healthcare. Financial Accountability and Management, 25(4), pp. 451-474. (doi:10.1111/j.1468-0408.2009.00487.x)

Fischbacher, M., Mackinnon, J. and Pate, J. (2009) Improving Population Health in Glasgow: Survey of Independent Contractors to East CHCP. Project Report. Glasgow Centre for Population Health, Glasgow.

Fischbacher-Smith, D. and Fischbacher-Smith, M. (2009) The changing nature of risk and risk management: the challenge of borders, uncertainty and resilience. Risk Management, 11(1), pp. 1-12. (doi:10.1057/rm.2009.1)

Dudau, A., Smith, D. and Fischbacher, M. (2009) Interacting Identities in Welfare Partnerships. In: 13th Annual Conference of the International Research Society for Public Management, Copenhagen, Denmark, 06-08 Apr 2009,

Fischbacher, M., Mackinnon, J. and Pate, J. (2009) Improving Population Health in Glasgow: Managing Partnerships for Health Improvement (Phase II): Final Report. Project Report. Glasgow Centre for Population Health, Glasgow.

Smith, D. and Fischbacher, M. (2009) Managing Risk Within a Fitness Landscape: Issues in Resilience, Control And Failure. In: Association of American Geographers Annual Conference, Las Vegas, NV, USA, 22-27 Mar 2009,

2008

Mackinnon, J., Fischbacher, M. and Pate, J. (2008) Managing Partnerships to Improve Health and Wellbeing: Lessons from the 'Brave New World'. In: European Healthcare Management Association Conference, The Politics of Health: Policy, Organisation, Community, Athens, Greece, 25-27 Jun 2008,

Pringle, G., Fischbacher, M. and Williams, A. (2008) Assisting International Students in Making the Transition to UK Study. In: UKCISA Annual Conference, Lancaster, UK, 9-11 Jul 2008,

Pringle, G., Fischbacher, M. and Williams, A. (2008) Assisting International Students to Manage their Transition to UK Academic Culture. In: Universitas 21 Teaching and Learning Conference 2008, University of Glasgow, UK, 20-21 Feb 2008,

Smith, D. and Fischbacher, M. (2008) Managerial responses to catastrophic events. In: Organization Science Winter Conference, Reno, NV, USA, 7-10 Feb 2008,

2007

Smith, A.M., Fischbacher, M. and Wilson, F. (2007) New service development: from panoramas to precision. European Management Journal, 25(5), pp. 370-383. (doi:10.1016/j.emj.2007.06.007)

Beaumont, P., Pate, J. and Fischbacher-Smith, M. (2007) Public sector employment: issues of size and composition in the UK. In: Dibben, P. (ed.) Modernising Work in Public Services : Redefining Roles and Relationships in Britain's Changing Workplace. Palgrave MacMillan. ISBN 9781403998590

Craig, P. and Fischbacher-Smith, M. (2007) Collaborating for health. In: Cowley, S. (ed.) Community Public Health in Policy and Practice. Elsevier: London. ISBN 9780702028083

Fischbacher, M., Mackinnon, J., Pate, J. and Beaumont, P. (2007) Improving Population Health in Glasgow: Managing Partnerships for Health Improvement (Phase I): Final Report. Project Report. Glasgow Centre for Population Health, Glasgow.

Smith, D. and Fischbacher, M. (2007) What’s That Coming Over The Hill, is it a Doctor? In: British Association of Medical Managers Annual Conference, London, UK, Jun 2007,

2006

Beaumont, P., Fischbacher-Smith, M., Pate, J. and Verma, A. (2006) The erosion of the public sphere: composition and size of public sector employment. In: Dibben, P. (ed.) Contesting Public Sector Reforms: Critical Perspectives, International Debates. Palgrave MacMillan. ISBN 9781403904300

2005

Beaumont, P., Fischbacher-Smith, M., Hunter, L.C. and Pate, J. (2005) Explorations in building trust in joint consultation. In: Storey, J. (ed.) Adding Value through Information and Consultation. Palgrave Macmillan. ISBN 9781403948984

Norris, E., Alexander, H., Livingston, M., Woods, K., Fischbacher, M. and Macdonald, E. (2005) Multidisciplinary perspectives on core networking skills: a study of skills and associated training needs, for professionals working in managed clinical networks. Journal of Interprofessional Care, 19(2), pp. 156-163.

Smith, A.M. and Fischbacher, M. (2005) New service development: a stakeholder perspective. European Journal of Marketing, 39(9/10), pp. 1025-1048. (doi:10.1108/03090560510610707)

2004

Boonstra, A., Boddy, D. and Fischbacher, M. (2004) The limited acceptance of an electronic prescription system by general practitioners: reasons and practical implications. New Technology, Work and Employment, 19(2), pp. 128-144. (doi:10.1111/j.0268-1072.2004.00132.x)

Beaumont, P., Fischbacher, M. and Pate, J. (2004) Employee Consultation in the Context of Service Integration. Other. Joint Futures HR Management, Greater Glasgow Primary Care, Glasgow.

2003

Norris, E., Alexander, H., Livingston, M., Fischbacher, M., Woods, K. and Macdonald, E. (2003) An Assessment of the Education and Training Needs Within Cancer Care Managed Clinical Networks in Scotland. Project Report. NHS Education Scotland.

Fischbacher-Smith, M. and Beaumont, P. (2003) PFI, Public-Private Partnerships and the neglected importance of process: Stakeholders and the employment dimension. Public Money and Management, 23(3), pp. 171-176.

Oxenham, D., Dundan, R. and Fischbacher-Smith, M. (2003) Cancer pain management in Lanarkshire: A community based audit. Palliative Medicine, 17(8), pp. 708-713.

2002

Smith, A. and Fischbacher-Smith, M. (2002) Service design in the NHS: Collaboration or conflict? Journal of Marketing Management, 18(9/10), pp. 923-951. (doi:10.1362/0267257012930349)

Beaumont, P. and Fischbacher, M. (2002) Organisational change, human resource management and the quality route. In: Gunnigle, P., Morley, M. and McDonnell, M. (eds.) The John Lovett Lectures: A Decade of Developments in Human Resource Management. Liffey Press: Dublin, pp. 83-97. ISBN 1904148085

Craig, N., McGregor, S., Drummond, N., Fischbacher, M. and Iliffe, S. (2002) Factors affecting the shift towards a 'primary care-led' NHS: a qualitative study. British Journal of General Practice, 52, pp. 895-900.

Laing, A.W., Fischbacher, M., Hogg, G. and Smith, A.M. (2002) Managing and Marketing Health Services. Thomspon Learning: London, UK. ISBN 1861526784

2001

Beaumont, P.B., Fischbacher, M. and Boyd, C. (2001) Workforce Planning: A Review of the Literature. Project Report. Scottish Executive Health Department.

Fischbacher, M. (2001) Improving secondary care efficiency: motive and mechanisms in Scotland. Public Money and Management, 21(1), pp. 15-19. (doi:10.1111/1467-9302.00243)

Drummond, N., Iliffe, S., MacGregor, S., Craig, N. and Fischbacher, M. (2001) Can primary care be both patient-centred and community-led? Journal of Management in Medicine, 15(5), pp. 364-375. (doi:10.1108/EUM0000000006183)

Fischbacher, M., Pringle, M., Laing, A., McCallum, D. and Collingridge, V. (2001) Pain Management in Palliative Care: Patient/Carer Information Pack. Other. Greater Glasgow Health Board.

Fischbacher, M., Pringle, M., Laing, A., McCallum, D. and Collingridge, V. (2001) Pain Management in Palliative Care: Professionals’ Information Pack. Other. Greater Glasgow Health Board.

Fischbacher, M. and Smith, A.M. (2001) Designing the distribution of financial services. International Journal of New Product Development and Innovation Management, 3(1), pp. 59-77.

Iliffe, S., Drummond, N., Craig, N., McGregor, S. and Fischbacher, M. (2001) Stakeholder perspectives on the formation of primary care trusts: implications for the merger of social and health care. Research Policy and Planning, 19(3), pp. 23-32.

2000

Smith, A.M. and Fischbacher-Smith, M. (2000) Stakeholder involvement in the new service design process. Journal of Financial Services Marketing, 5(1), pp. 21-31. (doi:10.1057/palgrave.fsm.4770003)

1999

Fischbacher-Smith, M. and Francis, A. (1999) Relationships in commissioning. In: Davies, H.T.O., Tavakoli, M. and Neilson, A. (eds.) Controlling Costs: Strategic Issues in Health Care. Ashgate Publishing Ltd: Aldershot, pp. 62-77. ISBN 9780754611103

Fischbacher-Smith, M. and Francis, A. (1999) Managing the design of health services. In: Davies, H.T.O., Malek, M., Neilson, A.R. and Tavakoli, M. (eds.) Managing Quality: Strategic Issues in Healthcare. Ashgate Publishing Ltd, pp. 20-38. ISBN 9780754610045

1998

Fischbacher-Smith, M. and Francis, A. (1998) Purchaser provider relationships and innovation: a case study of GP purchasing in Glasgow. Financial Accountability and Management, 14(4), pp. 281-298. (doi:10.1111/1468-0408.00066)

Fischbacher, M. and Francis, A. (1998) Managing the Design of Health Care Services. In: Third International Conference on Strategic Issues in Health Care Management, St Andrews, UK, 1998,

Fischbacher, M. and Francis, A. (1998) Relationships in Health Care Commissioning: A Case Study of Glasgow. In: Third International Conference on Strategic Issues in Health Care Management, St Andrews, UK, 1998,

1997

Fischbacher, M. (1997) Relationships, Information and Innovation: The Case of GP Purchasing in Scotland. In: British Academy of Management Conference, London, UK, Sep 1997,

Francis, A. and Fischbacher, M. (1997) Managing Service Sector Product Design. In: British Academy of Management Conference, London, UK, Sep 1997,

1996

Francis, A. and Fischbacher, M. (1996) Artificial Management or The Design of Management and the Management of Design. In: British Academy of Management Conference, Birmingham, UK, 1996,

This list was generated on Tue May 21 17:09:38 2019 BST.
Number of items: 81.

Articles

Adekola, J., Fischbacher-Smith, D. and Fischbacher-Smith, M. (2018) Light me up: power and expertise in risk communication and policy-making in the e-cigarette health debates. Journal of Risk Research, (doi:10.1080/13669877.2018.1473463) (Early Online Publication)

Adekola, J. , Fischbacher-Smith, M., Fischbacher-Smith, D. and Adekola, O. A. (2017) Health risks from environmental degradation in the Niger Delta, Nigeria. Environment and Planning C: Government and Policy, 35(2), pp. 334-354. (doi:10.1177/0263774X16661720)

Adekola, J., Dale, V. H.M., Gardiner, K. and Fischbacher-Smith, M. (2017) Student transitions to blended learning: an institutional case study. Journal of Perspectives in Applied Academic Practice, 5(2), pp. 58-65. (doi:10.14297/jpaap.v5i2.273)

Bownes, J. et al. (2017) Supporting students in the transition to postgraduate taught study in STEM subjects. Journal of Perspectives in Applied Academic Practice, 5(2), pp. 3-11. (doi:10.14297/jpaap.v5i2.280)

Fischbacher-Smith, D. and Fischbacher-Smith, M. (2016) Crisis management as a critical perspective. Journal of Management Development, 35(7), pp. 930-940. (doi:10.1108/JMD-10-2014-0115)

Fischbacher-Smith, M. (2015) Mind the gaps: managing difference in partnership working. Public Money and Management, 35(3), pp. 195-202. (doi:10.1080/09540962.2015.1027494)

Fischbacher-Smith, D. and Fischbacher-Smith, M. (2014) What lies beneath? The role of informal and hidden networks in the management of crises. Financial Accountability and Management, 30(3), pp. 259-278. (doi:10.1111/faam.12038)

Fischbacher-Smith, D. and Fischbacher-Smith, M. (2013) Tales of the unexpected: issues around the development of a crisis management module for the MBA program. Journal of Management Education, 37(1), pp. 51-78. (doi:10.1177/1052562912455664)

Fischbacher-Smith, D. and Fischbacher-Smith, M. (2013) The vulnerability of public spaces: challenges for UK hospitals under the 'new' terrorist threat. Public Management Review, 15(3), pp. 330-343. (doi:10.1080/14719037.2013.769851)

Pate, J., Fischbacher-Smith, M. and MacKinnon, J. (2010) Health improvement: countervailing pillars of partnership and profession. Journal of Health Organization and Management, 24(2), pp. 200-217.

Fischbacher-Smith, D. and Fischbacher-Smith, M. (2009) We may remember but what did we learn? Dealing with errors, crimes and misdemeanours around adverse events in healthcare. Financial Accountability and Management, 25(4), pp. 451-474. (doi:10.1111/j.1468-0408.2009.00487.x)

Fischbacher-Smith, D. and Fischbacher-Smith, M. (2009) The changing nature of risk and risk management: the challenge of borders, uncertainty and resilience. Risk Management, 11(1), pp. 1-12. (doi:10.1057/rm.2009.1)

Smith, A.M., Fischbacher, M. and Wilson, F. (2007) New service development: from panoramas to precision. European Management Journal, 25(5), pp. 370-383. (doi:10.1016/j.emj.2007.06.007)

Norris, E., Alexander, H., Livingston, M., Woods, K., Fischbacher, M. and Macdonald, E. (2005) Multidisciplinary perspectives on core networking skills: a study of skills and associated training needs, for professionals working in managed clinical networks. Journal of Interprofessional Care, 19(2), pp. 156-163.

Smith, A.M. and Fischbacher, M. (2005) New service development: a stakeholder perspective. European Journal of Marketing, 39(9/10), pp. 1025-1048. (doi:10.1108/03090560510610707)

Boonstra, A., Boddy, D. and Fischbacher, M. (2004) The limited acceptance of an electronic prescription system by general practitioners: reasons and practical implications. New Technology, Work and Employment, 19(2), pp. 128-144. (doi:10.1111/j.0268-1072.2004.00132.x)

Fischbacher-Smith, M. and Beaumont, P. (2003) PFI, Public-Private Partnerships and the neglected importance of process: Stakeholders and the employment dimension. Public Money and Management, 23(3), pp. 171-176.

Oxenham, D., Dundan, R. and Fischbacher-Smith, M. (2003) Cancer pain management in Lanarkshire: A community based audit. Palliative Medicine, 17(8), pp. 708-713.

Smith, A. and Fischbacher-Smith, M. (2002) Service design in the NHS: Collaboration or conflict? Journal of Marketing Management, 18(9/10), pp. 923-951. (doi:10.1362/0267257012930349)

Craig, N., McGregor, S., Drummond, N., Fischbacher, M. and Iliffe, S. (2002) Factors affecting the shift towards a 'primary care-led' NHS: a qualitative study. British Journal of General Practice, 52, pp. 895-900.

Fischbacher, M. (2001) Improving secondary care efficiency: motive and mechanisms in Scotland. Public Money and Management, 21(1), pp. 15-19. (doi:10.1111/1467-9302.00243)

Drummond, N., Iliffe, S., MacGregor, S., Craig, N. and Fischbacher, M. (2001) Can primary care be both patient-centred and community-led? Journal of Management in Medicine, 15(5), pp. 364-375. (doi:10.1108/EUM0000000006183)

Fischbacher, M. and Smith, A.M. (2001) Designing the distribution of financial services. International Journal of New Product Development and Innovation Management, 3(1), pp. 59-77.

Iliffe, S., Drummond, N., Craig, N., McGregor, S. and Fischbacher, M. (2001) Stakeholder perspectives on the formation of primary care trusts: implications for the merger of social and health care. Research Policy and Planning, 19(3), pp. 23-32.

Smith, A.M. and Fischbacher-Smith, M. (2000) Stakeholder involvement in the new service design process. Journal of Financial Services Marketing, 5(1), pp. 21-31. (doi:10.1057/palgrave.fsm.4770003)

Fischbacher-Smith, M. and Francis, A. (1998) Purchaser provider relationships and innovation: a case study of GP purchasing in Glasgow. Financial Accountability and Management, 14(4), pp. 281-298. (doi:10.1111/1468-0408.00066)

Books

Laing, A.W., Fischbacher, M., Hogg, G. and Smith, A.M. (2002) Managing and Marketing Health Services. Thomspon Learning: London, UK. ISBN 1861526784

Book Sections

Fischbacher-Smith, D. and Fischbacher-Smith, M. (2012) Barriers to organizational learning. In: Steel, N. (ed.) Encyclopedia of the Sciences of Learning. Springer, pp. 407-409. ISBN 9781441914279 (doi:10.1007/978-1-4419-1428-6)

Fischbacher-Smith, D. , Fischbacher-Smith, M. and BaMaung, D. (2010) Where do we go from here? The evacuation of city centres and the communication of public health risks from extreme events. In: Bennett, P., Calman, K., Curtis, S. and Fischbacher-Smith, D. (eds.) Risk Communication and Public Health. Oxford University Press: Oxford, pp. 97-114. ISBN 978-0-19-956284-8

Fischbacher-Smith, D. , Irwin, A. and Fischbacher-Smith, M. (2010) Bringing light to the shadows and shadows to the light: risk, risk management, and risk communication. In: Bennet, P., Calman, K., Curtis, S. and Fischbacher-Smith, D. (eds.) Risk Communication and Public Health. Oxford University Press: Oxford, pp. 23-38. ISBN 9780199562848 (doi:10.1093/acprof:oso/9780199562848.003.02)

Fischbacher-Smith, M. (2010) Communicating risk across publics and between organisations: the case of childhood accidents. In: Benent, P., Calman, K., Curtis, S. and Fischbacher-Smith, D. (eds.) Risk Communication and Public Health. Oxford University Press: Oxford, pp. 229-244. ISBN 9780199562848 (doi:10.1093/acprof:oso/9780199562848.003.15)

Beaumont, P., Pate, J. and Fischbacher-Smith, M. (2007) Public sector employment: issues of size and composition in the UK. In: Dibben, P. (ed.) Modernising Work in Public Services : Redefining Roles and Relationships in Britain's Changing Workplace. Palgrave MacMillan. ISBN 9781403998590

Craig, P. and Fischbacher-Smith, M. (2007) Collaborating for health. In: Cowley, S. (ed.) Community Public Health in Policy and Practice. Elsevier: London. ISBN 9780702028083

Beaumont, P., Fischbacher-Smith, M., Pate, J. and Verma, A. (2006) The erosion of the public sphere: composition and size of public sector employment. In: Dibben, P. (ed.) Contesting Public Sector Reforms: Critical Perspectives, International Debates. Palgrave MacMillan. ISBN 9781403904300

Beaumont, P., Fischbacher-Smith, M., Hunter, L.C. and Pate, J. (2005) Explorations in building trust in joint consultation. In: Storey, J. (ed.) Adding Value through Information and Consultation. Palgrave Macmillan. ISBN 9781403948984

Beaumont, P. and Fischbacher, M. (2002) Organisational change, human resource management and the quality route. In: Gunnigle, P., Morley, M. and McDonnell, M. (eds.) The John Lovett Lectures: A Decade of Developments in Human Resource Management. Liffey Press: Dublin, pp. 83-97. ISBN 1904148085

Fischbacher-Smith, M. and Francis, A. (1999) Relationships in commissioning. In: Davies, H.T.O., Tavakoli, M. and Neilson, A. (eds.) Controlling Costs: Strategic Issues in Health Care. Ashgate Publishing Ltd: Aldershot, pp. 62-77. ISBN 9780754611103

Fischbacher-Smith, M. and Francis, A. (1999) Managing the design of health services. In: Davies, H.T.O., Malek, M., Neilson, A.R. and Tavakoli, M. (eds.) Managing Quality: Strategic Issues in Healthcare. Ashgate Publishing Ltd, pp. 20-38. ISBN 9780754610045

Research Reports or Papers

Adekola, J. , Fischbacher-Smith, D. and Fischbacher-Smith, M. (2018) Building community resilience to natural hazards: Lessons from Katrina. Other. National Centre for Resilience (NCR). (Unpublished)

Schofield, J., Weir, A., Fischbacher-Smith, M., Davies, H.T.O. and McKee, L. (2013) Mapping the Healthcare Improvement Research Needs of Scottish Healthcare Managers: Developing a Research Agenda. Project Report. Chief Scientist Office, Scotland.

Glass, A., Macdougall, L., Quashie, A., Sutherland, V., McGregor, A., Mackenzie, M., Beaumont, P., Fischbacher-Smith, M. and Stewart, S. (2012) Evaluation of the Scottish Centre for Healthy Working Lives Services to Support Employers and Healthy Working Lives Award Programme: Final Report. Project Report. NHS Health Scotland, Glasgow, UK.

Sutherland, V., Macdougall, L., Quashie, A., Glass, A., McGregor, A., Beaumont, P., Fischbacher-Smith, M. and Stewart, S. (2011) Evaluation of SCHWL Services to Support Employers and Healthy Working Lives Award Programme: Phase 1 Case Study Briefing Notes. Project Report. NHS Health Scotland.

Fischbacher, M., Mackinnon, J. and Pate, J. (2009) Improving Population Health in Glasgow: Survey of Independent Contractors to East CHCP. Project Report. Glasgow Centre for Population Health, Glasgow.

Fischbacher, M., Mackinnon, J. and Pate, J. (2009) Improving Population Health in Glasgow: Managing Partnerships for Health Improvement (Phase II): Final Report. Project Report. Glasgow Centre for Population Health, Glasgow.

Fischbacher, M., Mackinnon, J., Pate, J. and Beaumont, P. (2007) Improving Population Health in Glasgow: Managing Partnerships for Health Improvement (Phase I): Final Report. Project Report. Glasgow Centre for Population Health, Glasgow.

Beaumont, P., Fischbacher, M. and Pate, J. (2004) Employee Consultation in the Context of Service Integration. Other. Joint Futures HR Management, Greater Glasgow Primary Care, Glasgow.

Norris, E., Alexander, H., Livingston, M., Fischbacher, M., Woods, K. and Macdonald, E. (2003) An Assessment of the Education and Training Needs Within Cancer Care Managed Clinical Networks in Scotland. Project Report. NHS Education Scotland.

Beaumont, P.B., Fischbacher, M. and Boyd, C. (2001) Workforce Planning: A Review of the Literature. Project Report. Scottish Executive Health Department.

Fischbacher, M., Pringle, M., Laing, A., McCallum, D. and Collingridge, V. (2001) Pain Management in Palliative Care: Patient/Carer Information Pack. Other. Greater Glasgow Health Board.

Fischbacher, M., Pringle, M., Laing, A., McCallum, D. and Collingridge, V. (2001) Pain Management in Palliative Care: Professionals’ Information Pack. Other. Greater Glasgow Health Board.

Conference or Workshop Item

Sykes, A. and Fischbacher-Smith, M. (2017) Using a Toolkit to Enhance Institutional Practice. 6th International Assessment in Higher Education Conference (AHE), Manchester, UK, 28-29 Jun 2017.

Adekola, J. , Dale, V., Gardiner, K., Murray, J.-A. and Fischbacher-Smith, M. (2017) Institutional and Student Transitions Into Enhanced Blended Learning. 3rd International Enhancement in Higher Education Conference, Glasgow, UK, 06-08 Jun 2017.

Bohan, J., Fischbacher-Smith, M., Koristashevskaya, E. , Powell, K., Swingler, M. and Sykes, A. (2017) Enhancing Assessment and Feedback Practice: A place to (re)start. 10th Annual University of Glasgow Learning and Teaching Conference, Glasgow, UK, 30 Mar 2017.

Labrosse, N. et al. (2017) Preparing for the Journey: Supporting Students to Make Successful Transitions Into and Out of Taught Postgraduate Study. 10th Annual University of Glasgow Learning and Teaching Conference, Glasgow, UK, 30 Mar 2017.

Conference Proceedings

Fischbacher-Smith, D. and Fischbacher-Smith, M. (2016) Inter-Agency Working in a Hostile Environment: Challenges for the Emergency Services. In: International Research Society for Public Management (IRSPM), Hong Kong, China, 13-15 Apr 2016, (Unpublished)

Fischbacher-Smith, D. and Fischbacher-Smith, M. (2016) Paradigms Lost: Multi-Disciplinary Working and the Management of Socio-Technical Risk Within Public Management. In: International Research Society for Public Management (IRSPM), Hong Kong, China, 13-15 Apr 2016, (Unpublished)

Fischbacher-Smith, M., MacVicar, A., Adekola, J., McEwan, M., Cheng, M., Dendrinos, P., Pringle Barnes, G., Milner, M. and Kerr, J. (2016) Supporting Student Transition from Glasgow International College. In: University of Glasgow 8th Annual Learning & Teaching Conference, Glasgow, Scotland, 14 Apr 2015, (Unpublished)

Robinson, S., Smith, A. and Fischbacher-Smith, M. (2016) Towards an Understanding of the Role of Identity Work in Readiness for or Resistance to Organisational Change: The Case a Community Health Partnership. In: 32nd EGOS Colloquium, Naples, Italy, 7-9 July 2016,

Fischbacher-Smith, M., MacVicar, A., McEwan, M., Cheng, M., Dendrinos, P., Adekola, J., Pringle Barnes, G., Kerr, J. and Milner, M. (2015) Supporting international students' transition from pathway programmes: a study of the University of Glasgow. In: International Enhancement Themes Conference: Enhancement and Innovation in Higher Education, Glasgow, Scotland, 11-13 Jun 2013,

Fischbacher-Smith, M., Smith, A. and Reynolds, N. (2015) Collaborative Service Partnerships for Improving Consumer and Societal Wellbeing. In: European Institute of Retailing and Services Studies (EIRASS), 22nd International Conference on Recent Advances in Retailing and Consumer Services Science, Montreal, Canada, 27-30 Jul 2015, (Unpublished)

Dendrinos, P., Fischbacher-Smith, M., Milner, M., MacVicar, A., McEwan, M., Cheng, M., Pringle Barnes, G., Dudau, A., Kerr, J. and Adekola, J. (2014) Supporting GIC Students’ Transition to Year 2 on the MA Social Sciences: Acculturation Strategies, Social Media and Mentoring. In: Eighth Annual Foundation Year Network Conference, Loughborough University, UK, 10-11 Jul 2014,

Fischbacher-Smith, D. and Fischbacher-Smith, M. (2014) When Good Management Theory Hits the Fan: Crisis Management and the Challenge to the Rational-Positivistic Paradigm of MBA Programmes. In: 2014 EFMD Higher Education Research Conference, Stockholm, Sweden, 15-16 May 2014,

Fischbacher-Smith, D. and Fischbacher-Smith, M. (2013) Hospitals as Sites for Crisis from Extreme Events. In: Society for Social Studies of Science (4S) Conference, San Diego, CA, USA, 9-12 Oct 2013,

Fischbacher-Smith, D. and Fischbacher-Smith, M. (2012) Ethical Spaces: Health Care, Patient Safety, and the Search for Social Responsibility. In: Royal Geographical Society - IBG Annual International Conference, Edinburgh, UK, 3-5 Jul 2012,

Fischbacher-Smith, D. and Fischbacher-Smith, M. (2012) Fractured Spaces - Challenges for (Public) Health Under the 'New' Terrorist Threats. In: Royal Geographical Society - IBG Annual International Conference, Edinburgh, UK, 3-5 Jul 2012,

Fischbacher-Smith, D. and Fischbacher-Smith, M. (2012) Under Dark Skies: The Vulnerability of Cities to Terrorist Attack. In: Royal Geographical Society - IBG Annual International Conference, Edinburgh, UK, 3-5 Jul 2012,

Fischbacher-Smith, D. and Fischbacher-Smith, M. (2011) Human Networks: Contesting Control, Incubation and the Escalation of Crises. In: New Public Sector Seminar, Edinburgh, UK, 10 Nov 2011,

Fischbacher-Smith, D. , Fischbacher-Smith, M. and Scott, M. (2011) Let Me Get Back to You on That – Error Cost, Uncertainty and the Management of Extreme Events. In: ISI 58th World Statistics Congress of the International Statistical Institute, Dublin, Ireland, 21-26 Aug 2011,

Fischbacher-Smith, D. , Fischbacher-Smith, M. and Irwin, A. (2010) Monsters Under the Bed: Exploring the Shadowy Spaces Around Risk in Public Health and Environmental Impact. In: Society for Social Studies of Science (4S) Conference, Tokyo, Japan, 25-29 Aug 2010,

Dudau, A., Smith, D. and Fischbacher, M. (2009) Interacting Identities in Welfare Partnerships. In: 13th Annual Conference of the International Research Society for Public Management, Copenhagen, Denmark, 06-08 Apr 2009,

Smith, D. and Fischbacher, M. (2009) Managing Risk Within a Fitness Landscape: Issues in Resilience, Control And Failure. In: Association of American Geographers Annual Conference, Las Vegas, NV, USA, 22-27 Mar 2009,

Mackinnon, J., Fischbacher, M. and Pate, J. (2008) Managing Partnerships to Improve Health and Wellbeing: Lessons from the 'Brave New World'. In: European Healthcare Management Association Conference, The Politics of Health: Policy, Organisation, Community, Athens, Greece, 25-27 Jun 2008,

Pringle, G., Fischbacher, M. and Williams, A. (2008) Assisting International Students in Making the Transition to UK Study. In: UKCISA Annual Conference, Lancaster, UK, 9-11 Jul 2008,

Pringle, G., Fischbacher, M. and Williams, A. (2008) Assisting International Students to Manage their Transition to UK Academic Culture. In: Universitas 21 Teaching and Learning Conference 2008, University of Glasgow, UK, 20-21 Feb 2008,

Smith, D. and Fischbacher, M. (2008) Managerial responses to catastrophic events. In: Organization Science Winter Conference, Reno, NV, USA, 7-10 Feb 2008,

Smith, D. and Fischbacher, M. (2007) What’s That Coming Over The Hill, is it a Doctor? In: British Association of Medical Managers Annual Conference, London, UK, Jun 2007,

Fischbacher, M. and Francis, A. (1998) Managing the Design of Health Care Services. In: Third International Conference on Strategic Issues in Health Care Management, St Andrews, UK, 1998,

Fischbacher, M. and Francis, A. (1998) Relationships in Health Care Commissioning: A Case Study of Glasgow. In: Third International Conference on Strategic Issues in Health Care Management, St Andrews, UK, 1998,

Fischbacher, M. (1997) Relationships, Information and Innovation: The Case of GP Purchasing in Scotland. In: British Academy of Management Conference, London, UK, Sep 1997,

Francis, A. and Fischbacher, M. (1997) Managing Service Sector Product Design. In: British Academy of Management Conference, London, UK, Sep 1997,

Francis, A. and Fischbacher, M. (1996) Artificial Management or The Design of Management and the Management of Design. In: British Academy of Management Conference, Birmingham, UK, 1996,

This list was generated on Tue May 21 17:09:38 2019 BST.