Service Science is an emerging discipline that aims to combine fundamental science and engineering theories, models and applications with facets of the management field, particularly knowledge, supply chain and change management, in order to enhance and advance service innovation.

14 hours of lectures and 4 hours of tutorials.

None

None

The summative assessment is by a written assignment of 2,500 words.

To provide participants with the ability to assess, analyse and implement change within organisations in particular to:

■ Explore the nature and context of change.

■ Examine alternative change management approaches and philosophies.

■ Determine optimal change management strategies given particular change contexts.

■ Examine how best to implement predetermined change strategies.

To provide participants with knowledge and understanding of philosophies and methodologies in strategic management in particular to:

■ Develop analytical and decision-making skills for dealing with complex conceptual problems.

■ Determine appropriate strategic directions for an organisation.

■ Define and recommend a course of action that is consistent with the recommended strategic direction.

By the end of this course students will be able to:

1. Analyse the diversity of change management perspectives and discuss the value assumptions and orientations which lie behind them.

2. Synthesise and contextualise internal processes and relationships, and external environmental conditions that influence an organisation to change.

3. Evaluate changes in the external and internal environments of an organisation and recommend the most appropriate change management implementation strategy.

Students must submit at least 75% by weight of the components (including examinations) of the course's summative assessment.