Service Update
MyCampus Maintenance
Please note that general MyCampus maintenance will be taking place between 12pm and 7pm on Friday the 15th of May. During this time we will be unable to make any changes (including name changes for graduation) to your student record.
Provision of Service Updates
Due to current circumstances and social distancing measures in place there are some limitations to the services that we can currently deliver.
General Enquiries
Unfortunately we cannot offer face to face support from the Fraser Building at this time, the best way to submit an enquiry to us is by email via studentservices@glasgow.ac.uk, where we will get back to you with a response as soon as possible.
Registered students can also access information and submit requests on the UofG Helpdesk.
Please check the University Coronavirus Website for up to date information on latest developments including examinations and assessments, and other support available during this time.
Alternatively call us on +44 (0) 141 330 7000 between the revised hours of 10:30 to 16:40, Monday to Friday.
Campus Cards
Due to the Library and Fraser Building closures we are unable to offer new or replacement campus cards at this time. Any applications submitted for a replacement card will be cancelled, please only submit once this notice states services have returned to normal.
Replacement Parchments
Due to the closure of the Fraser Building the graduations team are unable to produce replacement parchments at this time. Any applications submitted will be cancelled, please only submit once this notice states services have returned to normal.
Certifying Letters and Transcripts
Due to exceptional circumstances and the limitations and challenges of staff working out of office we can only produce unstamped digital documents until further notice.
Currently Registered Students
Current students can produce their own documentation on their Student Center by logging into MyCampus. See MyCampus Guides. If you require us to send a digital document to an employer or other institute please submit an application online.
Graduates
In light of these circumstances we are currently waiving charges for any document request submitted to our service from graduates and former students. Please submit an application as normal, disregarding any information automatically provided about charges. We can email digital copies of your documents directly to any employer or institute if required.
Archived Records (If You Graduated Before 1996)
Please note that we are unfortunately unable fulfil requests for documents relating to courses taken prior to 1996 at this time due to not being able to access the appropriate services.
Apply Online (Registered Students)
Apply Online (Former Students)
Forms
There are limitations on how we can complete forms submitted to us, although we can complete forms digitally we cannot issue physical copies. Forms may also take longer to complete.
ACADEMIC REFERENCES
The Higher Education Degree Datacheck (HEDD) online verification service is available for external employers and agencies to verify University of Glasgow awards. The system has been developed by Graduate Prospects, in consultation with universities, employers and screening agencies. Funded by the Higher Education Funding Council for England (HEFCE) and launched by Graduate Prospects, HEDD is now being rolled out to institutions throughout the UK.
Submit a Reference Request Online
Employers and agencies can submit reference requests via the Higher Education Degree Datacheck (HEDD) service.
If you require further assistance or have further enquiries in relation to a request please contact HEDD directly at heddhelp@prospects.ac.uk.
Reference Request Process
Register with HEDD
To submit a reference request you will need to register with HEDD. Select ‘University of Glasgow’ from the list of UK higher education institutions and choose the option to 'verify a degree award'. There is a charge of £12 per enquiry. You will also be required to upload a consent form confirming that the candidate has permitted you to verify their data.
Submit a Request
You will need the individual’s name, date of birth, course and qualification. For graduates you will also need their year of graduation and degree result. If you require dates of attendance, please request this at the time of making the enquiry. We recommend that you ask to see the degree certificate if there is one, and use that as the basis of your verification enquiry, or ask individuals to give you their data as they believe it’s recorded in the student records system.
Review Request Results
If the information submitted is an exact match to the information held within the student record, your request will automatically be verified. If the information does not match all fields, then the enquiry will go to the University of Glasgow for manual verification. Manual verifications will be confirmed within five working days.
Help and Further Enquiries
If you require assistance with submitting a reference request or you want to query your reference results, please email HEDD directly at heddhelp@prospects.ac.uk. Be sure to include your phone number if you would like a callback.
Degree Fraud
Degree fraud affects everyone within higher education, yet this growing problem is little understood and rarely talked about. HEDD has published a toolkit for students and graduates who are concerned about this issue.
Get Answers
Use the UofG Helpdesk Knowledge Base to find answers to your questions, or submit a request through the Service Catalogue if you need more help.
Contact Us
Can't find what you need from our Knowledge Base or Service Catalogue? Get in touch with us.
- Submit an Online Help Request (only available to registered students)
- Don't have a GUID? Use as a guest
Telephone: +44 (0)141 330 7000
Location:
Level 2, The Fraser Building
65 Hillhead Street
Glasgow, G12 8QF