Computer repairs

IT Services manages a contract with Xenon Network Services Ltd to cover the cost of repairs to computer hardware including PCs, and peripherals such as printers and scanners, that are not covered by a repair contract.

Supplier

Xenon Network Services Ltd

Telephone: 0161 929 6455
Fax: 0161 929 5265
Address
: Anchorage Court, Casplan Road, Atlantic Office Park, Altrincham, WA14 5HH

Response time: Maximum of next working day from receipt of call

Costs

  • Call-out charge:£45.00 plus VAT
  • On-site hourly rate: £45.00 plus VAT
  • Workshop hourly rate: (with half hour billing): £35.00 plus VAT
  • Additional charges: Parts and materials

Terms

  • Xenon engineer to be on-site at the University the next working day after you log a call with Xenon.
  • Xenon will require an Official University order number prior to accepting any repair work, and all transactions are the responsibility of the University department.
  • In the event that a repair requires the re-formatting or replacement of a hard disk, then the repair contractor is only required to re-install the basic Operating System subject to the appropriate media being immediately available.

Support

If you have any problems or comments, please email the IT admin team