IT Services manages a contract with Xenon Network Services Ltd to cover the cost of repairs to computer hardware including PCs, and peripherals such as printers and scanners, that are not covered by a repair contract.
Xenon Network Services Ltd
Telephone: 0161 929 6455
Fax: 0161 929 5265
Address: Anchorage Court, Casplan Road, Atlantic Office Park, Altrincham, WA14 5HH
Response time: Maximum of next working day from receipt of call
- Call-out charge:£45.00 plus VAT
- On-site hourly rate: £45.00 plus VAT
- Workshop hourly rate: (with half hour billing): £35.00 plus VAT
- Additional charges: Parts and materials
- Xenon engineer to be on-site at the University the next working day after you log a call with Xenon.
- Xenon will require an Official University order number prior to accepting any repair work, and all transactions are the responsibility of the University department.
- In the event that a repair requires the re-formatting or replacement of a hard disk, then the repair contractor is only required to re-install the basic Operating System subject to the appropriate media being immediately available.
If you have any problems or comments, please email the IT admin team.