Management Skills

To book onto our open courses please login to the HR Self Service Portal.  Select the Learning and Development option from the menu on the left hand side and search for your chosen course by category or course name.  On booking a course your line manager will be prompted to approve (or reject) your request.

Detailed process notes can be found on the HR webpages, HR Systems Training Guides.

Finance for non-financial Managers

Description:

Do balance sheets make your mind boggle? Would you like to gain a better understanding of finance within the university?  The jargon associated with finance can be intimidating to the non-specialist. Without financial awareness individuals are limiting the role they can play in attaining their objectives. To operate effectively in a management position it is necessary to be confident in using the language of finance and to be comfortable in using financial information.

Target Audience:

This workshop may be of interest to any non-finance staff who work with budgets or finance, or who simply want to know more about finance in the university.  This could include new team members who have no finance background or staff in the University who support finance or managing budgets.

During the workshop, there will be an opportunity to:

  • understand financial reporting/Budgeting/Forecasting cycle
  • jargon buster and key accounting concepts
  • become familiar with key financial statements
  • be aware of where university money comes from, and what it's spent on
  • know how to source information
  • practice costing
  • appreciate Finance Department structures and how they link with other university functions
  • understand the importance of internal controls and audit

Dates: To be advised                 

Time: 

To book a place or to add your name to the waiting list please login to the HR Self Service Portal

 

 

 

 

 

 

Date:

Time:

To book a place or to add your name to the waiting list please login to the HR Self Service Portal

 


How Managers Plan, Organise and Delegate

Description:

This workshop will help managers develop efficient work management tools and techniques to help them become more productive. The purpose of this workshop is to identify how greater productivity can be attained through effective planning, prioritisation and delegation. If you improve your time management skills, you will make more progress in less time. Effective Time management suggests that you operate according to your plan, not your mood. Some people delay doing the tasks they don’t feel like doing. Since you cannot do all tasks at the same time, you must prioritise your working day.

Target Audience:

This workshop is suitable for anyone who would like to discover how to avoid backlogs of work and identify where best to focus their energies for maximum efficiency. This workshop is also suitable for Early Career Researchers.

Suitable for academic staff completing the Early Career Development Programme (ECDP).

During the workshop, there will be an opportunity to:

  • learn how to manage your time better
  • manage time wasters
  • handle interruptions
  • review how to set specific goals
  • delegate the right task to the right person
  • understand the Pareto Principle
  • practice personal effectiveness
  • design a better future

Dates: 26/11/19

           24/04/20

Time:  09:30 - 13:00

To book a place or to add your name to the waiting list please login to the HR Self Service Portal

 


Managing Conflict

Description:

Conflict is a normal part of life and disagreements between work colleagues do happen. When they do, you need to be able to manage and resolve conflicts successfully to achieve the best outcome for you and those caught up in the conflict.  

Target Audience:

This workshop will be of interest if you wish to understand how to manage the resolution of workplace disagreements and will provide you with skills and techniques that can be used to resolve workplace conflicts more effectively. This workshop is also suitable for Early Career Researchers.

Suitable for academic staff completing the Early Career Development Programme (ECDP).

During the workshop, there will be an opportunity to:

  • learn to identify early signs of conflict and understand how this can help prevent problems arising
  • discuss the effects of conflict
  • understand the importance of communication in avoiding conflict
  • learn how to resolve conflict in a positive way to set a model of behaviour for employees to follow

Dates: 06/11/19 - 13:30 - 16:30

           23/04/20 - 09:30 - 12:30

To book a place or to add your name to the waiting list please login to the HR Self Service Portal

 


Managing Customer Relations

Description:

Many of our services are accessed by a range of people from students and colleagues to people external to the University, all of whom expect a professional, effective and efficient service delivery.  This workshop is for managers who want to establish a Customer Service Strategy by the implementation of which their team will deliver the highest level of support and service at all times.

Target Audience:

This workshop may be of interest to anyone who manages a team who provide a service directly to students, staff or external stakeholders.

During the workshop, there will be an opportunity to:

  • identify methods to analyse the quality of your current customer service
  • understand the importance of Customer Service objectives and critical success factors
  • discuss factors to include in a strategy to meet objectives
  • establish mechanisms to monitor and evaluate progress
  • identify how to plan and implement improvements

Dates: 28/02/20

Time:  09:30 - 13:00

To book a place or to add your name to the waiting list please login to the HR Self Service Portal

 


Managing Difficult Conversations & Situations

Description:

Having uncomfortable conversations at work is never easy, whether it’s with employees or co-workers. This is especially true for people who are afraid of conflict and would do anything possible to avoid it.  However, avoiding difficult conversations can actually lead to dysfunction and lack of performance, which can ultimately have a negative impact on a team and the business as a whole. Workplace conflict affects morale and productivity.

Target Audience:

This workshop will cover a variety of topics to enable delegates to identify ways to prevent, anticipate and effectively manage work situations that involve unproductive behaviours from employees.   This workshop is also suitable for Early Career Researchers.

Suitable for academic staff completing the Early Career Development Programme (ECDP).

During the workshop, there will be an opportunity to:

  • recognise behaviours that are not productive and that may have a negative impact on the success of individuals/projects/work
  • discuss and identify effective methods of building rapport and positively influencing behaviour
  • identify the most appropriate technique to effectively challenge or deal with difficult behaviour
  • recognise how your behaviour impacts on others
  • identify the communication skills required to defuse difficult situations
  • practice the interpersonal skills required to manage difficult behaviour

Dates: 06/11/19 - 09:30 - 12:30

           23/04/20 - 13:30 - 16:30

To book a place or to add your name to the waiting list please login to the HR Self Service Portal