Communicating and Working with Others

To book onto our open courses please login to the HR Self Service Portal.  Select the Learning and Development option from the menu on the left hand side and search for your chosen course by category or course name.  On booking a course your line manager will be prompted to approve (or reject) your request.

Detailed process notes can be found on the HR webpages, HR Systems Training Guides.

Assertiveness for Impact

Description:

Assertiveness is expressing our thoughts, feelings, and beliefs in a direct, honest, and appropriate way. This workshop explores assertiveness in the workplace and can help staff become more confident and effective when communicating with others by unlocking the myths of what assertion is/is not whilst offering a chance to learn some practical tips and techniques using a tried and tested assertion framework and strategies. 

Participants are encouraged to have reflected in advance of the workshop on the area(s) of work where they believe a more assertive approach is key to success as we encourage the application of learning into real work based situations.

Target Audience:

This workshop is suitable for anyone who wants to refresh existing skills or develop new skills for becoming more assertive. 

During the workshop, there will be an opportunity to:

  • identify the behaviours associated with being assertive in the workplace
  • consider techniques for confidently expressing your views and opinions
  • consider ways to say no to unreasonable requests
  • identify ways to stand your ground in the face of resistance or manipulation by handling such impasses effectively
  • understand how to deliver difficult messages with enhanced self-awareness and control.
  • plan for applying the learning back in your workplace

To view dates, times and to book a place or add your name to the waiting list for this workshop please login to the HR Self Service Portal


Effective Verbal Communication

Description:

The basic requirement in verbal communication is to be able to talk and be understood. However, beyond that we have to consider the underlying purpose of the communication. Very often we talk too much and with too little structure or, in the case of many presentations with too much structure!

Whatever you are doing, the way you use your verbal communication skills sets the emotional tone and builds relationships that very often determines your effectiveness in the workplace.  Participants are encouraged to reflect in advance of the session on their experiences of effective/ineffective verbal communication and its impact and be prepared to share as appropriate.

Target Audience: 

This session is suitable for anyone looking to reflect on their communication style with a view to enhancing their ability to engage with others through clear, effective verbal communication.

During the workshop, there will be an opportunity to:

  • explore the essence of truly effective verbal communication: understand yourself, your audience and your message
  • examine techniques for conveying your message clearly, concisely and with confidence
  • develop insight and practice into persuasive communication approaches
  • verbal engagement techniques - active listening; facilitative questioning; tone, pitch and pace
  • clarify, reframe and respond to questions

To view dates, times and to book a place or add your name to the waiting list for this workshop please login to the HR Self Service Portal


Effective Written Communication

Description:

This workshop will cover techniques essential for improving written communication. Participants may bring in their current work so that they can review their own approaches in comparison to the techniques explained during the workshop.  

Target Audience:

This course is suitable for anyone looking to review and build further on their skills in producing clear, effective written documents.

During the workshop, there will be an opportunity to:

  • identify good practice in producing clear, impactful written communication
  • engage your intended audience - key considerations: develop a clear purpose; plan your structure; consider composition – your content;  write in a style suited to the receiver of such communication - top tips
  • discover how to capture attention, interest, a desire to engage and action/response from your intended audience
  • review the process of drafting, editing, proofing

To view dates, times and to book a place or add your name to the waiting list for this workshop please login to the HR Self Service Portal


Influencing Skills

Description:

This course aims to increase your understanding of successful influencing and how being effective in this area can strengthen relationships and improve outcomes. In today’s organisations, this is a critical skill and the intention is to discuss and explore strategies for successful influencing while providing participants with a toolkit they can use to increase their effectiveness in the workplace.

Target Audience: 

This workshop may be of interest to individuals who would like to improve influencing skills in the workplace. 

During the workshop, there will be an opportunity to:

  • identify your own preferences in communication style and how this impacts on your relationships with stakeholders and therefore your ability to influence them
  • explore the importance of other people’s perceptions and perspectives when attempting to influence them
  • identify different influencing strategies and examine when and how to adapt their style to use each effectively
  • build a strategy using the tools provided to increase effectiveness in the workplace

To view dates, times and to book a place or add your name to the waiting list for this workshop please login to the HR Self Service Portal







Negotiating and Influencing Skills

Description:

The idea behind negotiation is coming to an agreement with another person or a group of people to come to a solution that is suitable for both people.  Doing this off the cuff can be difficult, preparation is a must and having a process or methodology to follow will also help.  Influencing differs in that it is about bringing people around to your way of thinking.  It can be used alongside negotiation effectively to get to a win win outcome. 

Target Audience: 

This workshop may be of interest to individuals who would like to improve influencing and negotiating skills in the workplace. 

During this workshop, there will be an opportunity to:

  • identify the people and issues you want to influence and what you want to achieve
  • explore active listening, questioning and body language
  • explore different approaches to negotiation and the importance of seeking win-win outcomes
  • be able to effectively close out a negotiation discussion

To view dates, times and to book a place or add your name to the waiting list for this workshop please login to the HR Self Service Portal


Presenting with Confidence: For Professional Services

Description:

Presentations can be a great way to get your message across with impact by addressing your audience, conveying your point and gaining buy-in to new ideas. This workshop is an introduction on how to prepare and deliver a generic presentation with impact. (e.g. presenting new concepts, providing a service update, delivering outcomes from a short term working group).

Participants are encouraged to bring along a personal laptop and data stick, where possible, to start to prepare a presentations.  Limited access to a P.C. and a laptop for those unable to bring their own will, however, be available.

Target Audience:

This workshop is suitable for anyone who would like to present with impact in a professional service context and increase their confidence when presenting in front of a group of people.  

During this workshop, there will be an opportunity to:

  • understand how to plan and structure a presentation to achieve your goals in a way that works for your audience
  • identify a range of strategies and approaches to delivering your message with impact
  • understand how to prepare yourself for a confident delivery and techniques to manage your nerves
  • consider ways to engage with the audience using a variety of techniques
  • understand key presentation design tips in how to get the most out of your delivery method
  • effectively handle questions and engage with your audience
  • reflect on practices and skills

To view dates, times and to book a place or add your name to the waiting list for this workshop please login to the HR Self Service Portal


Working Internationally – A Toolkit

Description:

Discover how to make the most of international opportunities by understanding culture, working out the appropriate customs, and communicating effectively without recourse to stereotyping. 

Target Audience:

This workshop may be of interest to anyone who works with the shifting dynamics created by internationalisation including those in international roles and those who work in collaboration with colleagues from other countries and cultures.  This workshop is also suitable for Early Career Researchers.

Suitable for academic staff completing the Early Career Development Programme (ECDP).

During this workshop, there will be an opportunity to:

  • explore models of culture which allow you to have a framework for understanding different cultures (both nationally and organisationally) in order to tailor communication and negotiation approaches suitably
  • identify models of communication and understand how barriers can be formed in the communication process and how to overcome these barriers
  • explore how your awareness can be enhanced to notice both differences and similarities in cultures to enable you to be more effective in moulding to the culture of the organisation or country which you are working with
  • identify difficulties in particular international situations and how to adapt responses to these situations

To view dates, times and to book a place or add your name to the waiting list for this workshop please login to the HR Self Service Portal