Communicating and Working with Others

Communicating and Working with Others

To book onto our open courses please login to the HR Self Service Portal.  Select the Learning and Development option from the menu on the left hand side and search for your chosen course by category or course name.  On booking a course your line manager will be prompted to approve (or reject) your request.

Detailed process notes can be found on the HR webpages, HR Systems Training Guides.

Assertiveness for Impact

Description:

Assertiveness is expressing our thoughts, feelings, and beliefs in a direct, honest, and appropriate way. This workshop explores assertiveness in the workplace and can help staff become more confident and effective when communicating with others by unlocking the myths of what assertion is/is not whilst offering a chance to learn some practical tips and techniques using a tried and tested assertion framework and strategies. 

Participants are encouraged to have reflected in advance of the workshop on the area(s) of work where they believe a more assertive approach is key to success as we encourage the application of learning into real work based situations.

Target Audience:

This workshop is suitable for anyone who wants to refresh existing skills or develop new skills for becoming more assertive. Suitable for academic staff completing the Early Career Development Programme (ECDP).

During the workshop, there will be an opportunity to:

  • identify the behaviours associated with being assertive in the workplace
  • consider techniques for confidently expressing your views and opinions
  • consider ways to say no to unreasonable requests
  • identify ways to stand your ground in the face of resistance or manipulation by handling such impasses effectively
  • understand how to deliver difficult messages with enhanced self-awareness and control.
  • plan for applying the learning back in your workplace

Dates: 06/11/18

            29/03/19

Time: 09:30 - 13:00

To book a place or to add your name to the waiting list please login to the HR Self Service Portal


Building Better Relationships through Self Awareness

Description:

Explore the theory of personality type (using the MBTI instrument) to promote greater understanding of yourself and others to facilitate better communication.

Target Audience:

This workshop may be useful to those who have an interest in advanced communication skills and exploring how they, and others, approach work.  Before the workshop you will be sent a link to an on-line questionnaire which must be completed prior to attending the course.  This workshop is also suitable for Early Career Researchers. 

Dates: 08/11/18

            25/03/19

            22/05/19

            31/05/19

Time: 09:30 - 13:00       

To book a place or to add your name to the waiting list please login to the HR Self Service Portal


Conflict Resolution

Description:

Conflict is a normal part of life and disagreements do happen. When they do, you need to be able to successfully resolve differences and disagreements to achieve the best outcome for you and those caught up in the conflict.  Prior to attending participants will be issued with some pre reading on conflict in the workplace.

Target Audience: This course may be useful in providing an understanding of how conflict can arise between people and provide you with skills and techniques that you can use to resolve workplace disagreements.

During this workshop, there will be an opportunity to:

  • learn to identify early signs and sources of conflict and discuss the effects of conflict in the workplace
  • appreciate the nature of conflict and the difference between controlling and versus resolving conflict
  • understand the options available for addressing conflict and assessing your preferred style when dealing with conflict
  • develop the core sills required to effectively manage conflict and thus be a positive role model for others to follow

Dates:  23/10/18

             25/04/19

Time: 09:30 - 13:00         

To book a place or to add your name to the waiting list please login to the HR Self Service Portal


Delivering Customer Service

Description:

Many of our services are accessed by a range of people from students and colleagues to people external to the University, all of whom expect a professional, effective and efficient service delivery.  This workshop introduces the customer cycle and provides a structured approach to effectively manage customer interactions and build positive customer experiences.

Target Audience:

This workshop is suitable for anyone who provides a service directly to students, staff or external stakeholders.

During the workshop, there will be an opportunity to:

  • identify the range of ‘customers’ that participants need to provide a service to including the service delivery expectations
  • understand the customer interaction cycle and how that can be effectively applied to various customer scenarios
  • develop a consistent, professional style when speaking with customers
  • identify the key skills required for effective customer service including listening effectively, asking questions and confirming understanding of customer requests
  • practice how to turn customer disappointment into a positive experience

Dates: 27/11/18

            08/05/19

Time: 09:30 - 13:00

To book a place or to add your name to the waiting list please login to the HR Self Service Portal


Effective Team Working

Description:

High performance teams consistently show high levels of collaboration and innovation, that produces superior results. Effective team working is an essential aspect of many job roles and requires team members to positively contribute towards the team’s aims and ambitions. This workshop covers strategies and techniques to help become an effective and valued member of the team.

Target Audience:

This workshop is suitable for staff who are members of a team and who are keen to enhance their working knowledge and skills in how to be an effective team member.

During the workshop, there will be an opportunity to:

  • understand why effective team working is important and how this can positively affect the teams achievements
  • have an understanding of factors that contribute to effective team working and high performance teams
  • discuss the key roles and responsibilities within an effective team
  • identify the key skills required for team working and consider ways to enhance those skills
  • consider the types of teams within the university and consider strategies to collaborate with colleagues from other areas of the university

Dates: 21/11/18

            14/02/19

Time: 09:30 - 13:00

To book a place or to add your name to the waiting list please login to the HR Self Service Portal


Effective Verbal Communication

Description:

The basic requirement in verbal communication is to be able to talk and be understood. However, beyond that we have to consider the underlying purpose of the communication. Very often we talk too much and with too little structure or, in the case of many presentations with too much structure!

Whatever you are doing, the way you use your verbal communication skills sets the emotional tone and builds relationships that very often determines your effectiveness in the workplace.  Participants are encouraged to reflect in advance of the session on their experiences of effective/ineffective verbal communication and its impact and be prepared to share as appropriate.

Target Audience: 

This mini session is suitable for any professional looking to reflect on their communication style with a view to enhancing their ability to engage with others through clear, effective verbal communication.

During the workshop, there will be an opportunity to:

  • explore the essence of truly effective verbal communication: understand yourself, your audience and your message
  • examine techniques for conveying your message clearly, concisely and with confidence
  • verbal engagement techniques- active listening; facilitative questioning; tone, pitch and pace
  • clarify, reframe and respond to questions

Dates: 16/11/18

            24/04/19

Time: 09:30 - 11:00

To book a place or to add your name to the waiting list please login to the HR Self Service Portal


Effective Written Communication

Description:

This workshop will cover techniques essential for improving written communication. Participants may bring in their current work so that they can review their own approaches in comparison to the techniques explained during the workshop.  

Target Audience:

This course is suitable for any professional looking to review and build further on their skills in producing clear, effective written documents.

During the workshop, there will be an opportunity to:

  • identify good practice in producing clear, impactful written communication
  • engage your intended audience - key considerations: develop a clear purpose; plan your structure; consider composition – your content;  write in a style suited to the receiver of such communication - top tips
  • how to capture attention, interest, a desire to engage and action/response from your intended audience
  • drafting, editing, proofing

Dates: 16/11/18

            24/04/19

Time: 11:30 - 13:00

To book a place or to add your name to the waiting list please login to the HR Self Service Portal


Facilitation Skills

Description:

Facilitation is fast becoming a key skill for anyone who is involved in enabling results to be achieved through others. Being able to appropriately provide direction, guidance and knowing when/when not to skillfully intervene during group discussions are just some of the core skills of an effective facilitator.

A successful facilitator will adapt their style and approach, depending on the precise needs of the group they are supporting. They offer relative degrees of structure and process, helping others to maximise their contribution, enabling groups to function efficiently and deliver highly effective results.  

Pre reflection work will be issued ahead of the workshop.

Target Audience:

This workshop may be of interest to anyone who has to facilitate working with groups, across a range of contexts- teams; focus groups; short life working groups etc. This highly participative one-day course, which takes place over two half-day sessions, is designed to help delegates achieve a practical understanding of the process and skills of facilitation.

During the workshop, there will be an opportunity to

  • appreciate fully what the facilitation process entails
  • learn the role and experiment with the skillsets of effective facilitation
  • understand how to adapt to the different stages of group development when facilitating
  • gain insight into a facilitative approach to enabling participative, outcome focused meetings
  • learn key intervention approaches and underpinning skills

Date: 26/02/19 & 27/02/19

Time: 13:30 - 16:30 (both days)

To book a place or to add your name to the waiting list please login to the HR Self Service Portal


Negotiating and Influencing Skills

Description:

The idea behind negotiation is coming to an agreement with another person or a group of people to come to a solution that is suitable for both people.  Doing this off the cuff can be difficult, preparation is a must and having a process or methodology to follow will also help.  Influencing differs in that it is about bringing people around to your way of thinking.  It can be used alongside negotiation effectively to get to a win win outcome. 

Target Audience: 

This workshop may be of interest to individuals who would like to improve influencing and negotiating skills in the workplace.  Suitable for academic staff completing the Early Career Development Programme (ECDP).

During this workshop, there will be an opportunity to:

  • identify the people and issues you want to influence and what you want to achieve
  • explore active listening, questioning and body language
  • explore different approaches to negotiation and the importance of seeking win-win outcomes
  • be able to effectively close out a negotiation discussion

Dates: 13/11/18, 13/02/19, 23/05/19

Time: 09:30 - 16:30         

To book a place or to add your name to the waiting list please login to the HR Self Service Portal


Presenting with Confidence: For Professional Services

Description:

Presentations can be a great way to get your message across with impact by addressing your audience, conveying your point and gaining buy-in to new ideas. This workshop is an introduction to how to prepare and deliver a presentation with impact in a professional services environment (e.g. presenting new concepts, providing a service update, delivering outcomes from a short term working group).

Target Audience:

This workshop is suitable for anyone who would like to present with impact in a professional service context and increase their confidence when presenting in front of a group of people.  

During this workshop, there will be an opportunity to:

  • understand how to plan and structure a presentation to achieve your goals in a way that works for your audience
  • identify a range of strategies and approaches to delivering your message with impact
  • understand how to prepare yourself for a confident delivery and techniques to manage your nerves
  • consider ways to engage with the audience using a variety of  techniques
  • understand key presentation design tips in how to get the most out of your delivery method
  • effectively handle questions and engage with your audience
  • reflect on practices and skills

Dates: 04/12/18

            09/05/19

Time: 09:30 - 16:30

To book a place or to add your name to the waiting list please login to the HR Self Service Portal


Working Internationally – A Toolkit

Description:

Discover how to make the most of international opportunities by understanding culture, working out the appropriate customs, and communicating effectively without recourse to stereotyping. 

Target Audience:

This workshop may be of interest to anyone who works with the shifting dynamics created by internationalisation including those in international roles and those who work in collaboration with colleagues from other countries and cultures.  This workshop is also suitable for Early Career Researchers.

Suitable for academic staff completing the Early Career Development Programme (ECDP).

During this workshop, there will be an opportunity to:

  • explore models of culture which allow you to have a framework for understanding different cultures (both nationally and organisationally) in order to tailor communication and negotiation approaches suitably
  • identify models of communication and understand how barriers can be formed in the communication process and how to overcome these barriers
  • explore how your awareness can be enhanced to notice both differences and similarities in cultures to enable you to be more effective in moulding to the culture of the organisation or country which you are working with
  • identify difficulties in particular international situations and how to adapt responses to these situations

Date: 16/05/19

Time: 09:30 - 12:30     

To book a place or to add your name to the waiting list please login to the HR Self Service Portal