Safety & Security
Safety & Security
We hope that your time in the UK is safe and enjoyable. However, it is always important to take measures to stay safe in any major city and there are certain things you should be aware of to allow you to take some sensible safety precautions.
What to do in an emergency
In an emergency
In an emergency (fire, crime or accident), telephone the UK emergency services free number 999. The emergency operator will ask for your name, address and the type of emergency.
You must only use the 999 number to call the emergency services when, for example, a life is at risk, a crime is in progress or to report a fire.
When you need assistance but it is not an emergency
If you need to speak to the Police to report a crime or other concerns that do not require an emergency response, dial 101. 101 is available 24 hours a day, 7 days per week. Here is some further information on 101 and examples of when you can use it to contact Police.
Frauds and scams
We hope that your time in the UK is enjoyable and safe. Unfortunately, there have been some cases of international students experiencing fraudulent schemes (scams), by telephone or email, often with the purpose of obtaining money or personal bank details from them. Such contact can take the form of the caller/email contact pretending to be a representative of a genuine organisation such as the student’s bank, embassy, the police or the Home Office.
How to respond
You can help protect yourself and aid your recognition of a scam situation by referring to the useful information on the UKCISA website.
You can also find guidance here on what to do if you get an email, telephone call or letter from someone pretending to be the Home Office.
In general, if you are suspicious of a caller or emailer:
- do not provide any personal details to them (e.g. date of birth, visa details, bank account details)
- do not confirm any personal details are correct, if the caller/emailer already has some personal information about you
- be very suspicious if you are asked to pay money, particularly by money transfer, iTunes vouchers or in the form of a fine. Do not commit to making any payment until you have verified it is genuine request.
If you think you have experienced a scam, please contact the university’s International Student Advisers or you can submit a report online to Action Fraud.
If you feel you have been the victim of a hate crime (a criminal offence committed against a person or property because of prejudice) or have witnessed a hate crime you can submit an anonymous online report to Police Scotland.
Hate crime is a crime perceived as being motivated by malice or ill will towards a particular social group on the basis of their actual or presumed sexual orientation, transgender identity, disability, race or religion.