Lost passports & visas

It is important that you keep your passport and Biometric Residence Permit safe as they are both documents vital to your stay in the UK and to any travel abroad.

We advise that you keep your passport and current visa in a safe place and to also carry copies of these when travelling.  You can hear the accounts of two students who lost their travel documents, their experiences of trying to get these replaced and their top tips for fellow students in the videos below:

Hanna's Story

Rebecca's Story

‌If your passport or Biometric Residence Permit is stolen or lost, we have provided step-by-step guides below to help you to replace these documents whether you are currently inside or outside the UK.

 

Replacing a passport in the UK

Step 1: Inform the police

Inform the police that your passport has been lost/stolen. They will give you a crime reference number and/or a police report. Make sure you store these somewhere safe as you will need them.

Step 2: Contact your country’s embassy

Explain what has happened and to ask how to replace your passport. You may be required to take the application to the embassy to submit it in person (please note that some embassies are in London).  It is important that you apply to replace your passport immediately as the process can take several weeks. Please refer to your embassy for guidance on their specific procedures and on how long it may take.

Step 3: Update the university, UKVI (and the police, if required to register)

All students are required to inform the Tier 4 Compliance Team at the university of any change in their passport details. Therefore, you must present your new passport to the Student Services Enquiry Desk, Level 2, Fraser Building when you receive it. 

You must also inform UKVI that you have received a new passport by providing your new passport details to them using the Migrant Change of Circumstances form.

If you are also required to register with the police, you must take your new passport to the police to update your Police Registration Certificate.

 


Replacing a BRP card or visa sticker (vignette) in the UK

Lost visa sticker in passport

Step 1: Inform the police

Contact the police to inform them that your passport containing your visa has been lost/stolen. They will give you a crime reference number and/or a police report. Make sure you store these somewhere safe as you will need them.

Step 2: Replace your visa sticker with a BRP card

If your lost passport contained your visa in the form of a sticker, you will need to apply to have your visa replaced once you have a new passport.  You must apply for the replacement visa using an online form.  The current application fee is £161.  Applicants must provide their biometric details and will be issued with a visa in the form of a Biometric Residence Permit (BRP) card rather than another sticker in their passport. 

If there are 8 weeks or less left on your lost/stolen visa, please make an appointment with the International Student Advisers for further advice.

Step 3: Update the university (and the police if required to register)

All students are required to inform the Tier 4 Compliance Team at the university of any change in their passport and visa details.  Therefore, you must present your new passport / BRP to the Student Services Enquiry Desk, Level 2, Fraser Building when you receive it. 

If you are also required to register with the police, you must take your new passport / BRP to the Police to update your Police Registration Certificate.

Lost BRP card

Step 1: Inform the police

Contact the police to inform them that your Biometric Residence Permit (BRP) has been lost/stolen. They will give you a crime reference number and/or a police report. Make sure you store these somewhere safe as you will need them.

Step 2: Report loss/theft to UKVI & replace your BRP card

If your lost or stolen BRP was valid for 3 months or more, you should then use the online application form to report to UKVI that your BRP was lost/stolen and to apply for a replacement BRP card. You must do this within 3 months of the theft or loss of your BRP, otherwise you may have to pay a financial penalty of up to £1,000 or UKVI may shorten your permission to stay. The current application fee (for a Standard application) is £56.  Please note that UKVI have advised that the current guide processing time for Standard applications is 8 weeks from the application submission date. 

If your lost or stolen BRP was valid for less than 3 months, UKVI state that you do not need to apply for a replacement but that you must report the loss/theft online

Step 3: Update the university (and the police if required to register)

All students are required to inform the Tier 4 Compliance Team at the university of any change in their visa details.  Therefore, you must present your new BRP to the Student Services Enquiry Desk, Level 2, Fraser Building when you receive it. 

If you are also required to register with the police, you must take your new BRP to the police to update your Police Registration Certificate.


Replacing a passport outside the UK

Step 1: Inform the local police

You should contact the police in the area where your passport was lost/stolen to inform them that your passport has been lost/stolen. They should give you a crime reference number and/or a police report. Make sure you store these somewhere safe as you will need them.

Step 2: Contact your country’s embassy

Explain what has happened and to ask how to replace your passport. You must not try to travel with a photocopy of your passport. The Border Force Officers will not permit you entry to the UK without an original passport.

Step 3: Update the university, UK Visas & Immigration (and the police if required to register)

All students are required to inform the Tier 4 Compliance Team at the university of any changes in their passport details. Therefore, you must bring your new passport to the Student Services Enquiry Desk, Level 2, Fraser Building.

You must also update UK Visas & Immigration with your new passport details by filling in a Migrant Change of Circumstances form

If you are also required to register with the police, you must take your new passport to the police to update your Police Registration Certificate.


Replacing a BRP card or visa sticker (vignette) outside the UK

Lost visa sticker in passport:

Step 1: Inform the local police

You should contact the police in the area you are staying to inform them that your visa sticker in your passport has been lost/stolen. They should give you a crime reference number and/or a police report. Make sure you store these somewhere safe as you will need them.

Step 2: Apply for a replacement visa sticker to return to the UK

Once you have received a new passport, follow the instructions below to apply for a replacement visa sticker to return to the UK.  The current fee is £154.

Select the following route:

Reason for visit: Other

Visa type: Others

Visa sub type: Vignette transfer

You do not need to provide a CAS but a letter from the university confirming you are still studying would be helpful.  Please contact the International Student Advisers if you require specific advice before you apply.

Step 3: Update the University (and the police if required to register):

All students are required to inform the Tier 4 Compliance Team at the university of any change in their visa details. Therefore, you must present your new visa to the Student Services Enquiry Desk, Level 2, Fraser Building. 

If you are also required to register with the police, you must take your new visa to the police to update your Police Registration Certificate.

Lost BRP card: 

You will only be able to apply for a replacement BRP card once you are back in the UK.

Step 1: Inform the local police

You should contact the police in the area you are staying to inform them that your BRP has been lost/stolen. They should give you a crime reference number and/or a police report – make sure you store these somewhere safe as you will need them.

Step 2: Inform UKVI

You must also report the loss or theft of a BRP to UK Visas & Immigration soon as possible.  You should do this by entering the details online using the UKVI webpage to report a lost or stolen BRP

Step 3: Apply for a temporary single-entry visa  

You must apply for a temporary single-entry visa after you have reported your BRP as lost/stolen to UKVI.  This will be a sticker placed in your passport and currently costs £154.  You will need to apply at the local Visa Application Centre in the country which you are in.

Select the following route: 

Reason for visit: Other

Visa type: Others

Visa sub type: Replacement Biometric Residence Permit (single entry visa)

You do not need to provide a CAS for this application but a letter from the university confirming you are still studying would be helpful. 

You must not try to travel with a photocopy of your BRP. The Border Force Officers will not permit you entry to the UK without an original visa.

Step 4: Once you have returned to the UK, apply to replace your BRP

You must apply to replace your BRP card. You must apply for a replacement BRP within 1 month of your return to the UK (and before the expiry date on your temporary visa).

Step 5: Update the University (and the police if required to register)

All students are required to inform the Tier 4 Compliance Team at the university of any change in their visa details. Therefore, you must present your new visa to the Student Services Enquiry Desk, Level 2, Fraser Building. 

If you are also required to register with the police, you must take your new BRP to the police to update your Police Registration Certificate.