Student Services Enquiry Team
Queue-busting strategies by the Student Services Enquiry Team are paying off, with the average wait time in the Fraser Building during the busy registration period down by two-thirds.
The team has introduced new systems to increase efficiency, including automation of Council Tax exemption forms, but having an agile, adaptable team has been central to this successful new approach, says team manager Jennifer Robertson.
‘We are a responsive and effective team, all equally knowledgeable so there are never any gaps in provision. In recent months, the team has had to cope with quite a bit of change, particularly in the use of IT to streamline certain processes, but on seeing the benefits we have quickly become adept.
‘We are driven first and foremost to provide students with an excellent service, and feedback has been phenomenal, registering as a 3% increase in student satisfaction with the service in the most recent Student Barometer.’