IT Technician: Linux

WORLD CHANGERS TOGETHER

Job purpose

Working as part of a team to provide predominantly Linux computing support to a range of research, teaching and support staff, and research, UG and PGT students within the James Watt School of Engineering and our Transnational Education partners in Singapore and China.

Make an important contribution to enhance the effectiveness of the School's computing provision by maximising service, quality and availability.

The successful candidate will primarily work with Linux systems and be highly experienced in this area, demonstrating competence in the command line environment and working with configuration files.

Main duties & responsibilities

  • Provide second line professional, authoritative technical computing support to staff and students, resolving faults and issues with hardware, software and with access to resources, liaising with other service providers, on and off campus, as required.
  • Ensure the smooth running and management of Linux workstations used by researchers, of servers and services on a day to day basis, and to assist in development of services.
  • Assist and support the School HPC Manager in running the School's High Performance Computing CPU and GPU clusters used by School and College researchers, and undergraduate project students.
  • Support the maintenance, development security of backend Linux servers, both virtual and physical, supporting School Management databases systems, web services, backups, versioning systems, deployment systems, file-store, software licensing, and backups. Notifying users of service interruptions in a timely manner.
  • Provide support for other systems e.g. Microsoft Windows (client and server), Apple MacOS, iOS and iPadOS, Android, Raspbian etc.
  • Represent the School at Computing forums across campus and liaise with staff outwith the School to be aware of developments across College and Campus, and appropriately advise on impacts on local policies and procedures.
  • Within the team and for end users, provide and maintain suitable instruction and documentation on services and procedures.
  • Develop and maintain relationships with suppliers to ensure the School's needs are suitable met, in relation to technical and financial demands.
  • Any other duties which may from time to time be required by the Computing Manager.

Knowledge and qualifications

Essential 

  • Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role, or, Scottish Credit and Qualification Framework level 8 (Scottish Vocational Qualification level 4, Higher National Diploma) or equivalent, and experience of personal development in a similar role.  
  • A demonstrable breadth and depth of knowledge and experience of working with Linux systems in a heterogeneous networked environment. 

Desirable 

  • A Linux certification qualification, such as Red Hat Certified System Administrator.  
  • Knowledge of computing hardware including trends in hardware development, e.g. CPUs, graphics cards, motherboards, add-in cards and integration with other hardware.  
  • Knowledge of information security in the end user computing environment.  
  • In depth technical knowledge of filesystems such as ZFS and BTRFS. 

Skills

Essential

  • Excellent IT skills in areas relevant to Engineering's use of computing; desktop, storage, benchwork, networking, troubleshooting, debugging, interpreting logs etc.
  • An ability to work through complex problems using a range of information gathering tools and reach pragmatic solutions.
  • Be able to work independently and confidently while knowing when to call on assistance from others in the team.
  • Be able to adequately document issues and pass that information to other support staff and users as appropriate.
  • Good communication skills and a professional manner - dealing with users and contacts who present in person and online.

Experience

Essential 

  • Broad practical experience of supporting end user computer systems and/or servers running Linux operating systems. 

Desirable 

  • Experience of working with scripting languages.  
  • Experience of building, upgrading and customising computing hardware.  
  • Experience of working with a job management system.  
  • Experience working in a busy support environment.  
  • Experience of working with virtualisation technologies such as VirtualBox, Docker, and management systems such as Puppet or Cobbler.  
  • Experience with using security scanning software such as OpenVAS.  
  • Experience with Identity Management systems such as OpenLDAP.  
  • Demonstrable experience with other client operating systems; Windows, MacOS, Android. 

Campus development plan

Our Vision 

Over the next 10 years, the major investment will expand our campus footprint by 25%, creating a new urban quarter with the University at the heart of a revitalised west end. This is the largest development since the creation of the original campus in 1870. 

This is a unique opportunity for a University to extend the boundaries of its historic core in a central city location. It will create: 

  • New learning and teaching facilities
  • Refurbishment and repurposing of existing iconic buildings for specialist uses
  • Identification and design of social spaces that support the student and community experience. 

The expansion of our Gilmorehill campus into the 14 acre, former Western Infirmary site will transform the West End of Glasgow. The Masterplan for the site will incorporate: 

  • New learning and teaching facilities supporting our students and making sure they get the best in modern teaching and learning styles and approaches
  • Creation of a Research Hub, housing large-scale multidisciplinary projects and incubator space for spin out collaborations with industry. This will encourage further innovation development
  • New public cycle and pedestrian routes and a new central square which will link Byres Road to the up-and-coming cultural quarter for the West End, with new links to Kelvingrove and the newly-refurbished Kelvin Hall
  • Refurbishment of five listed buildings: The Chapel, the Outpatients building, the Macgregor building, the Tennent Institute and Anderson College
  • Commercial opportunities, including a hotel, restaurant, bars and cafes
  • The state of the art Learning and Teaching Hub adjacent to the Boyd Orr building on University Avenue will be completed next year. 

Find out more

Living in Glasgow 

A UNESCO City of Music, a vibrant arts and culture scene, a food-lover’s delight, and a shopper’s paradise. Just some of the highlights of the ‘friendliest city in the world’. As well as that accolade by the Rough Guides poll, Glasgow has also been named a must visit destination by publications including the New York Times, The Guardian, and Wanderlust.

Music 

The city hosts an average of 130 music events a week catering for every taste; from rock to rap, and classical to country. Glasgow also has a world class club scene playing host to some of the world’s top DJs.

Shopping 

Outside of London’s West End, Glasgow is frequently voted the best place for shopping in the UK. A must-visit destination for any shop-a-holic, it houses high street chains, international designers, and independent retailers. The West End, home to the University of Glasgow, is bustling with vintage fashion, vinyl stores, and second-hand bookshops.

Arts and Culture 

Glasgow’s arts scene has gone from strength to strength, and is the base for five internationally renowned performing arts companies including the National Theatre of Scotland and Scottish Ballet. The city has several world-class museums, which are free to the public, and the city’s architecture is a work of art in itself. 

Food and drink 

You can be in Glasgow and taste the world with its many diverse restaurants, cafes, and bars. And if you’ve yet to sample the delights of haggis and whisky, Glasgow is the place to be.

The City and Beyond 

Glasgow has all the opportunities and excitement of a big city but its compact size means you can quickly travel from one vibrant district to the next. You could be relaxing in one of its many parks, before shopping in the quirky West End, and then dancing until the wee small hours in the Merchant City. 

And when you fancy getting out of the city you can reach the stunning Loch Lomond in just 30 minutes, climb one of our many breath-taking Munros, play golf at one of Scotland’s many world-class courses, visit one of our ancient castles, or go further North and search for Nessie! Scotland has also just been named the world’s most beautiful country by Rough Guides.

Relocating to Glasgow

Choosing to relocate to Glasgow is a big decision. There are numerous things to be considered, such as the costs of moving, the cost of living, and where exactly to relocate to. We have created two guides to aide you in the decision making process. 

The Relocation Guide identifies five of Glasgow's most popular residential areas. Alongside information detailing some of the general living costs in Glasgow, The guide also suggests which schools surround each area, how far away each area is from the University's main campus, and the average cost of housing. 

The Scotland Handbook provides information about living in Scotland as a country; our cultures, our lifestyle, and our geography.

WORLD CHANGERS TOGETHER

WORLD CHANGING GLASGOW 2025

Our outstanding disciplinary breadth and expertise has enabled us to make world-changing advances in fields as diverse as medicine, physics, linguistics, public policy and global development.

The key to our success is our talented staff and students pushing back at the boundaries of knowledge and understanding together.

Our World Changers Together strategy recognises the fundamental importance of a culture of open cooperation: not just as colleagues and mentors or students and teachers, but as a community of discovery that reaches beyond its walls and draws inspiration and strength from its connections and partnerships worldwide: excellence that's part of something bigger. The strategy is articulated across three themes:

COMMUNITY

  • People centred, globally engaged

CONNECTIVITY

  • Collaboratively minded, digitally enhanced

CHALLENGES

  • Solution focused, impact oriented
Find out more

How to apply

Full details of the role and how to apply can be found by visiting our website:

The closing date for applications is 20 September 2022

Terms & Conditions 

Salary will be Grade 6, £30,502 - £34,308 per annum.

This post is full time and open ended.

As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.

As a valued member of our team, you can expect:

A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.

An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.

A flexible approach to working.

A commitment to support your health and wellbeing https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.

We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.

We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.

 

Our values

decorative icon representing valuesThe future holds innumerable challenges for our sector, our society, and our world. We will have to adapt and change what we do and what we offer if we are to navigate these successfully. Our strategy and approach may evolve as the landscape changes, but our values will remain constant: a fixed point of certainty in uncertain times.

We have identified our values in consultation and partnership with our staff and student community. Living and upholding these values will ensure that we remain true to the spirit of our community and ourselves: