Support and advice

We obviously hope that your experience of university life will be positive and rewarding. There may, though, be occasions when the reality is not as you had anticipated. If you find yourself in this position, please do not make hasty decisions without consulting us first. Sometimes the simplest solutions can be offered to apparently insurmountable difficulties once you have explored the situation with someone who has the experience and knowledge to offer advice.

We would always like an opportunity to discuss your concerns. In addition to consulting your adviser, you can find out about the many other student support services available to you at

Adviser Meetings

Please do not overlook requests to make an appointment with your Adviser of Studies. You will be asked to meet with your Adviser of Studies before 30 September. Advisers are very experienced in the art of identifying problems before students are even aware of their existence and are adept at finding possible solutions. Meetings take place at least twice per year and may take only 10-15 minutes but they are an essential part of university life. Please give your Adviser an opportunity to get to know you so that you can make use of this valuable source of help should the need arise.

Common worries affecting students might include:

  • Wrong choice of course
  • Study Habits

If you feel you have made the wrong choice of subjects, do not withdraw without discussing options with your adviser; either your own Adviser, or the Chief Adviser. You may be judging matters too early without being fully aware of how your courses develop. Or you may indeed have identified an alternative, more attractive degree. In some cases, it is easier to transfer after even partial completion of your existing curriculum than to give up entirely and achieve nothing from your first year of undergraduate study.

If you are experiencing difficulty with study habits, you may find it helpful to consult one of our advisers in the Student Learning Service:

  • Finance
  • Part-time employment

Managing on a student loan is never easy and many students have to consider carefully how to balance their budget. If you find yourself with serious financial problems, please consult your adviser who may be able to direct you towards possible sources of help in the university such as the HEI hardship fund or the University’s hardship fund. Details of these are available from the Fraser Building:

Quite reasonably, students often choose to work part-time to supplement their income. There is a recommended maximum of 12 hours work per week for students during the academic year and recent surveys have shown that working excessive hours adversely affects student health and academic performance.

  • Accommodation

Please be aware of the details of any contract you are asked to sign for accommodation. You may be committed to a year-long lease and, if your arrangements involve sharing with other students, as signatory to the contract, you may find yourself liable for continued payments on behalf of a flatmate who has found alternative accommodation. University residences are normally let for a full academic year and the lease is normally legally binding for the full period.