• Your student number
• Your name
• The name and duration of your course, current year of study and mode of attendance

Please note we are only able to include information that can be verified from University records.

• Currently registered students - No charge for first 5 copies then £1 for additional copies per request
• Former students and graduates - £10.00 for first copy plus £1.00 for each additional copy per request.

• Complete a Certifying letter form and send to us as detailed on the form
• Complete a Payment form and send with your application as appropriate

Please note: it is not possible to apply for a certifying letter or make payment via the telephone.

Normally certifying letters can be prepared within 10 working days from the receipt of the application or processing of payment where applicable.

During our registration period (end of August - start of October) the preparation time is 15 working days.

Request an application for exemption, often referred to as a "Council Tax Discount Form", from your local council tax office.

Glasgow City Council:
The Council Tax Office
45 John Street
Glasgow G1 1JE
Phone: 0845 600 8040
E-mail: students@fs.glasgow.gov.uk
Website: Council Tax Website

Student Exemption & Discount forms:
Student exemption and student discount application forms are available for download from: Glasgow Council Tax Forms.

Part-time Research Students:
Download the Council Tax Exemption form - Part-time Research Students (pdf)

Get your exemption form authorised by bringing it into the Service Desk on level 2 of the Fraser Building together with your student id card.

Alternatively, write your student number on the top and post it to:

Student Service Enquiry Team, Fraser Building
University of Glasgow
Glasgow G12 8QQ

Once we have authorised it we will post it back to the address on the exemption form.

Send the authorised exemption form back to your local council tax office. You are advised to keep a copy of the exemption form in case it goes missing and your local council asks you to provide another copy.

If you are sharing with other students it is best to send all the completed exemption forms back together for faster processing. 

• Complete a degree translation form and send to us as detailed on the form
• Complete a Payment form and send with your application as appropriate

Please note: it is not possible to apply for a degree translation or make payment via the telephone.

Normally degree translations can be prepared within 10 working days from the receipt of the application or processing of payment where applicable.

During our registration period (end of August - start of October) the preparation time is 15 working days.

Replacement student ID cards are issued by the Service Desk on level 2 of the Fraser Building between the hours of 0900 and 1645 weekdays (0930 - 1645 on Wednesdays).

A replacement student ID card costs £10.00.

This charge is waived if the card has been stolen in an incident reported to the police and you have a crime reference number or a slip from the police stating a theft has taken place.

• Download and print a replacement student card application from and send us the completed form, together with payment, as detailed on the Payment form.
• Alternatively you may visit the Service Desk on level 2 of the Fraser Building and complete a Replacement student id card form in person.

Please note it is not possible to apply for a replacement student ID card or make payment via the telephone or e-mail.

Reference requests from an organisation must be on headed paper.  We must receive written consent from the student, stating that we can release information on them to the organisation making the request. 

The Student Services Enquiry Team can provide information on attendance and course of study, but normally employers prefer a more personal reference. Requests for references addressed to the University, the Registry or Head of School take longer to respond to and may not receive such a comprehensive response as those addressed personally to members of academic staff.

Please note that we do not give out information about students in response to telephone queries. Please obtain permission from a member of academic staff before giving their name as a referee.

Normally references  can be prepared within 10 working days from the receipt of the request. During our registration period (end of August - start of October) the preparation time is 15 working days.

We can provide transcripts for most undergraduate and modularised taught postgraduate programmes.

Students on research degrees and those on non-modularised postgraduate taught programmes will be issued with a letter certifying attendance, programme of study and, if applicable details of award and graduation.

• Currently registered students - No charge for first 5 copies then £1 for additional copies per request
• Former students and graduates - £10.00 for first copy plus £1.00 for each additional copy per request.

We regret that academic transcripts cannot be issued until payment, if appropriate, has been received.

• Complete a Transcript Form and send to us as detailed on the form
• Complete a Payment form and send with your application as appropriate
• Alternatively you may visit the service desk on level 2 of the Fraser Building and complete an academic transcript application in person.

Please note: it is not possible to apply for a transcript or make payment via the telephone or e-mail.

Normally transcripts can be prepared within 10 working days from the receipt of the application or processing of payment where applicable.

During our registration period (end of August - start of October) the preparation time is 15 working days.

If you studied B.Ed. or P.G.C.E. at Notre Dame College of Education, Craiglockhart College of Education or St Andrews College (Bearsden) prior to 1999 then you need to complete a seperate transcript request form:

• Pre-1999 Education Transcript