UNIVERSITY of GLASGOW

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Student communications toolkit

Student communications are currently being redesigned to reflect the new developments and processes being put in place in preparation for Summer 2012.

If you have any queries or need advice on student communications in the meantime please contact Janice.Mclellan@glasgow.ac.uk


Overview of MyCampus - 100 word introduction

MyCampus is the University of Glasgow student information system which allows students and staff to view and update online student records.  You must use MyCampus to register (academically and financially), and enrol in courses.  You must also regularly check and update your records to ensure that the University has accurate records particularly your telephone number, term address and emergency contact details. You will access MyCampus throughout the year to record any absences, to check on course assignments and grades and to check your online timetable. For full details, visit www.glasgow.ac.uk/students/myglasgow.


MyCampus - extended introduction

MyCampus allows you to manage your personal, academic and financial information online. MyCampus allows you to undertake a number of activities online. All students are required to register online via MyCampus before the start of the academic year. Registration will guide you through entering or validating your personal information: address (including term address), telephone numbers, emergency contacts etc, paying your fees (by entering your sponsor number, paying in full or by signing up to a direct debit) and then proceed to enrolment in classes. Throughout the year you will access MyCampus to see your class and exam timetable, record any absences you may have, amend your enrolments during the add/drop period or check assignments and your grades.

Access MyCampus through the student portal, MyGlasgow, from the current students webpage or direct at www.glasgow.ac.uk/students/myglasgow, or from the link in the foot of most University webpages. Login to MyGlasgow using your Glasgow Unique Identifier (GUID) and password.


MyGlasgow

MyGlasgow provides direct access to University web services including MyCampus, Webmail, Moodle, Library Account, IT Helpdesk, and Sport Online. It will also provide relevant student news, help, support and guidance, and links to university and student web pages.

MyGlasgow is part of the University collaboration portal. It includes your MySite which gives you a place to store documents and links, create blogs, wikis, web pages and RSS feeds, and share these with other students and staff. Team sites can also be used shared working appropriate to your studies at the University.

Accessing MyGlasgow
Login using your GUID and password at: www.glasgow.ac.uk/students/myglasgow
You can also access it from the MyGlasgow link in the foot of most University web pages.


Access to your Student Account email

If you would like to see an 'Access to your Student Account' email please contact SLP@glasgow.ac.uk 


Registration

Students will receive information on Registration centrally.  A hyperlink from the AAN email will take the students to a centrally supported website with all the relevant information for Registration (see Detailed how to register (2) below).

Students will also receive a How to Register letter in the Welcome Pack distributed by RIO in July/August.

Brief How to Register

Registration

All students must register online. You will receive information before you are due to start University on how to access your student record online. Your Glasgow Unique IDentifier (GUID) and temporary password and details of how to access your student record will be sent to you by email so remember to keep your contact details up to date.

Detailed how to register (1) (will be sent to all incoming UG/PGT in Welcome Pack )

How to register (new students for 2011/12) 

Please read this information carefully and complete online registration as soon as possible.

All students are required to register online before starting at the University using the University's student information system, MyCampus.  The Registration process allows you to register and confirm your personal, academic and financial information and confirm that you agree to observe the University Oath, regulations and requirements.  Once registration is complete you will have become a fully registered student at the University of Glasgow.

Getting Started:

  1. You should have received an 'Access to your Student Account' Email containing your Glasgow Unique IDentifier (GUID), temporary password, details of how to access your student account, as well as links to support and guidance materials and contacts. If you have not yet received this email please contact mycampushelp@glasgow.ac.uk
  2. Access MyCampus at www.glasgow.ac.uk/students/myglasgow
  3. Complete both stages of registration:
  • Stage 1  Academic Registration: You will need to check your degree programme details are correct, update personal information, ensuring email and postal addresses are current, and upload a digital, passport-style photograph to be used on your Student ID card.
  • Stage 2 Financial Registration: You will need to provide details about how you will pay your tuition fees.   Financial Registration requires you to
  • pay your fees in full, or;
  • complete a Direct Debit agreement to pay your fees in instalments, or;
  • provide  details of an external sponsor or scholarship (including SAAS or SLC) who will pay fees on your behalf.  You may be required to upload a digital copy of your sponsor’s award letter into MyCampus.

Full details of the Registration process, including more details about fee sponsorship, can be found at: www.glasgow.ac.uk/registry/students/registration

If you have not yet applied for your fee sponsorship please do so now. You cannot register without this.

What you will need to complete online registration at  www.glasgow.ac.uk/students/myglasgow  

Checklist:

  • Your 'Access your Student Account' Email with your GUID number, temporary password and links to guidance materials
  • A digital, passport-style photograph
  • If you are sponsored (including SAAS etc) you will require your sponsor letter
  • If you are personally liable to pay all or part of your tuition fees you will need to either make payment in full (using a debit or credit card) or know your bank details to set up a Direct Debit instruction to pay your fees in instalments.
  • International students with Tier 4 visas will attend a Tier 4 'check-in' event before the start of their studies to complete registration.

Support and advice is available at

You will not be able to enrol in classes until you have completed both Academic and Financial registration.

 

Detailed how to register (2) (this information will be displayed on the Registry website)

How to register (new students for 2011/12) 

Please read this information carefully and complete online registration as soon as possible.

All students are required to register online before starting at the University using the University's student information system, MyCampus. The Registration process allows you to register and confirm your personal, academic and financial information, and confirm that you agree to observe the University Oath, regulations and requirements.  Once registration is complete you will have become a fully registered student at the University of Glasgow.

Getting Started:

  1. You should have received an 'Access to your Student Account' email containing your Glasgow Unique IDentifier (GUID), temporary password, details of how to access your student account, as well as links to support and guidance materials and contacts. If you have not yet received this email please contact mycampushelp@glasgow.ac.uk
  2. Access MyCampus at www.glasgow.ac.uk/students/myglasgow
  3. Complete both stages of registration:
  • Stage 1  Academic Registration: You will need to check your degree programme details are correct, update personal information, ensuring email and postal addresses are current, and upload a digital, passport-style photograph to be used on your Student ID card.
  • Stage 2 Financial Registration: You will need to provide details about how you will pay your tuition fees.   Financial Registration requires you to
  • pay your fees in full, or;
  • complete a Direct Debit agreement to pay your fees in instalments, or;
  • provide  details of an external sponsor or scholarship (including SAAS or SLC) who will pay fees on your behalf.  You may be required to upload a digital copy of your sponsor’s award letter into MyCampus.

Full details of the Registration process, including more details about fee sponsorship, can be found at: www.glasgow.ac.uk/registry/students/registration

If you have not yet applied for your fee sponsorship please do so now. You cannot register without this.  

You will not be able to enrol in classes until you have completed academic and financial registration.

International students who require a Tier 4 student visa
The UK Border Agency requires the University to take a copy of the passports and visas of all students who have a Tier 4 visa.   In addition, the University must tell the UK Border Agency if students holding a Tier 4 visa to study at the University of Glasgow do not register.  If you have a Tier 4 visa you will therefore need to attend a Tier 4 Check-In event before you begin your programme (or if you are already in Glasgow and are renewing your visa, as soon as you receive your renewal visa).  For instructions about how to 'check-in' please go to www.gla.ac.uk/registry/students/registration/tier4checkin/

Distribution of Student ID Cards for new students
ID cards will be available for collection by new students during orientation week. Details will be published at www.gla.ac.uk/registry/students/registration  

Your Student ID card will be invaluable to you throughout your time as a student.  Your Student ID card will grant you access to University facilities such as the library and sports facilities and importantly will entitle you to student discount in a wide variety of shops, bars, cinemas and online.

Fully Sponsored students (including SAAS and SLC students)
If you have applied to a public body, for example, the Student Awards Agency for Scotland (SAAS), a Local Education Authority, Education and Library Board you will be asked to provide your reference number.  A reference number is provided by these bodies when you have submitted an application for funding.  Please ensure you have submitted an application before you commence financial registration.

If your employer or another organisation is paying your fees you should have a letter from them confirming how much they will pay towards your tuition fees.  You will be asked to provide us with an electronic copy of this as part of your financial registration.   The university may require to verify this letter before you can complete your financial registration. 

If you have not yet applied to a sponsor for assistance with your tuition fees or received notification from them that your application has been successful you will not be able to complete the registration process.  

Paying part or all your own fees
If you are paying all of your tuition fees then you must make payment through one of the payment options below before you can complete registration. We regret that cash payments are not accepted.

If your employer or another organisation is paying part of your fees you will be asked to provide us with an electronic copy of this letter during your financial registration.  You will not be able to complete financial registration until this letter has been verified and your account updated.   Once your account has been updated you can proceed to pay the balance of fees due by one of the payment options below. 

The options are as follows:

  • pay the entire fee due in full by debit or credit card online through your Financial Account in MyCampus.  An administrative fee of around 2% will be charged for Credit Card payments
  • set up a direct debit in the financial registration to pay your tuition fees in instalments

Further guidance about payment of tuition fees, including more detailed information on the available options for payment can be found on our website at www.glasgow.ac.uk/services/registry/fees/selffunding. A guide to student finance issues including information on financial support can be found on the University website at www.glasgow.ac.uk/studentfinance.

Payment of SLC student loans
If you are eligible and have applied to the Student Loans Company (SLC) for a loan, we will notify the SLC once you have completed registration, and your first payment will be paid directly into your bank account. Please ensure that you have provided the Student Loans Company with up to date bank details, branch sort code and the number of the account into which the loan is to be paid to enable them to pay your loan. The SLC will make payment of the first instalment of your loan on the official start date of your course (for most students this is the first date of semester one) or normally within three days of the date of your registration if this is after the official start date of your course.

Collection of award cheques
If you are in receipt of an award payable by cheque wait until you have registered and then take your award notice letter and your student ID card to the Student Services Enquiry Team in the Fraser Building.

What you will need to complete online registration at  www.glasgow.ac.uk/students/myglasgow  

Checklist:

  • Your 'Access your Student Account' email with your GUID number, temporary password and links to guidance materials
  • A digital, passport-style photograph
  • If you are sponsored (including SAAS etc) you will require your sponsor letter
  • If you are personally liable to pay all or part of your tuition fees you will need to either make payment in full (using a debit or credit card) or know your bank details to set up a Direct Debit instruction to pay your fees in instalments.
  • International students with Tier 4 visas will attend a Tier 4 'check-in' event before the start of their studies to complete registration.

Support and advice is available at:


Enrolment

Colleges and Schools will be responsible for updating and contextualising the enrolment guidance delivered to their students.

Each incoming UG and PGT student will receive an 'Access your Student Account' email which will contain a URL directing the student to a webpage with relevant guidance from their school or college.

Below you will find generic text describing the various approaches to enrolment in MyCampus.

Also below is the enrolment information which will be disseminated to students undertaking the early enrolment pilot in MVLS and Science and Engineering.  Please note this text may be updated following pilot student feedback.

Generic Enrolment
Students must enrol on courses and classes through MyCampus.  Enrolment will be available to students following successful completion of academic and financial registration. Students will be permitted to enrol, drop enrolments, swap enrolments and switch class sections over the summer and up until the end of the add/drop period on 30 September 2011. 

Enrol by My Requirements
MyCampus provides guidance to help you select a suitable curriculum for your Academic Level and Academic Plan. The My Requirements tab describes overall course, grade and credit requirements. 

Please note:

  • If you want to change your Academic Plan you must speak to your Adviser of Studies before enrolling on courses, as your requirements may be different.
  • You are responsible for selecting an appropriate curriculum and enrolling on it in a timely fashion.
  • Places in classes will be available on a first-come-first served basis so early enrolment is recommended.
  • To ensure that you enrol on appropriate courses select My Requirements and click on Search. This will show you a detailed list of the course enrolments required to successfully complete the year on your chosen Plan. Select the courses into which you wish to enrol. You will then select the classes you wish to attend (e.g. tutorials, lab sessions).
  • It is possible to switch class sections or drop/swap courses after you have enrolled up until 30 September 2011.
  • Your timetable will be automatically created in MyCampus when you enrol on classes and updated if you change enrolments. Find your timetable in the Enroll tab or directly from your Student Centre.

Support and guidance is available online which can show you how to navigate the enrolment process in MyCampus. This support and guidance material can be found at your MyGlasgow portal at: www.glasgow.ac.uk/students/myglasgow.

Block Enrolment 
As your Program <insert appropriate program as applicable> has a fixed curriculum, you will be automatically enrolled on your compulsory courses and allocated to a class section.*

*If it is a partly fixed curriculum then the student should follow the Enrol by My Requirements guidance above to complete enrolment.

Switch Class Sections
After you have enrolled in classes you are still able to make minor changes.  MyCampus allows you to switch class sections, if your timetable will permit.  This may mean moving the day or time of your class section (e.g. tutorial, lab, seminar). Make these changes by selecting Switch a Class section.  

Drop Courses
After you have enrolled on classes you are still able to drop the classes and select another option (drop courses in the Enroll tab) until the end of the Add/Drop period on 30 September 2011. You must be enrolled for the correct number of credits for the year so if you drop a course you should then enrol on an alternative course.  You should also have a curriculum which meets your requirements so, if you drop a course, be careful to check that another suitable course is available.  

My Timetable
Your timetable will be automatically created in MyCampus when you enrol on classes.  If you change any of your enrolments or the times/dates of your classes change your timetable will be updated.  Your timetable will show the class, the type of class and the location of the class. Find your timetable in the Enroll tab or directly from your Student Centre. 


Admissions

Admissions functionality is scheduled to be launched in Autumn 2011.  Supporting text will be published in this toolkit in due course.