IT support in halls of residence

Students living in most halls of residence will find Internet, IPTV and telephone services provided by Keycom, the chosen IT service provider for halls of residence. Students in some of our approved private accommodation sites will have alternative Internet arrangements.

Complete information regarding all services and setup is available at site reception desks and at http://www.keysurf.net/uoghelp/.

Telephone service (KeyTalk)

You will find a telephone handset in your room. On the telephone handset or socket you will find a telephone number (0141 xxx xxxx). This is your rooms telephone number. If you can't locate this number, contact your site office who will be able to advise you of it.

Internet service (KeySurf)

To "Get On-line" you will need to have a working network interface card in your pc/laptop. This should be connected to the data socket in your room with a RJ45/Cat5 cable. If you do not have one of these cables, you will need to purchase one as they are not supplied. Simply connect your computer to the ethernet socket in your room. Once you're connected, open up your web browser and click on the 'create new account' link and follow the on-screen instructions. Upgrades to the standard service are available for an additional cost.

IPTV service (KeyView)

KeySurf users get access to KeyView IPTV for high quality digital TV on your computer.

Hotspot service (KeyConnect )

KeySurf users can access our roaming wireless hotspots, with access to over 10,000 wireless hotspots across the UK.

To find out more information on any of the above services, please visit: http://www.keysurf.net/uoghelp/