Residential Services Policies and Procedures
Accommodation Guarantee and Admissions Policy
Did you know that most new students, including International students are guaranteed accommodation (subject to conditions)? Please view our Admissions Policy for more details.
Code of Behaviour
Find out what is considered to be acceptable\unacceptable behaviour whilst resident in our accommodation.
Customer Care Statement
Residential Services statement on what we do to provide a high and consistent level of service with a strong focus on customer care.
Student Charter
Details what you can expect and what is expected of you whilst resident in our accommodation.
Equality and Accessibility
The University's policy on equality and accessibility in relation to the provision of accommodation.
Student Recharge Procedure
Provides information on how the University recovers costs associated to loss, damage or vandalism caused to
property, fixtures, fittings, furniture and equipment by residents or their visitors of any accommodation managed by the University.
Fire Procedure
Details of the University's procedures to be followed in managing false fire activations and fire occurrences within the residences.
Overnight Guest Procedure and Guidelines
Information on the procedure and guidelines to be followed when accommodating overnight guests.
Complaint Procedure
Information on how to make a complaint, who to make a complaint to and how complaints are handled by Residential Services.