Email, diary and collaboration services

Description

Messaging, diary and collaborative software widely used by academic institutions and other large enterprises.  Major features consist of electronic mail, diary, contacts and tasks including sharing and scheduling facilities. Supports dedicated client mobile and web-based access to these services.

Why adopt Central email, diary and collaboration?

• Centrally funded - no additional charge to Colleges for the standard service.
• A core Unversity service - high priority maintenance and support.
• Avoids the time, effort and cost of developing, maintaining and supporting local equivalents, freeing College IT staff for College-specific activities.
• Single service across campus provides economies of scale and infrastructure (already in use by over 5000 Campus users).
• Available 24x7x52 (subject to occasional planned maintenance).
• Patching updates provided centrally thereby reducing risks to less technical users.
• Flexible, easy access (Outlook client, webmail, IMAP, access using mobile devices through activesync).
• Locally controlled collaborative working
  • shared diaries
  • shared mailboxes
  • shared distribution lists
  • simple and efficient meeting scheduling 
• Premier supplier support.
• Comprehensive user training available.
• On site technical expertise.  
• Daily data back up service.
• Covered by IT Services Disaster Recovery plan.

What services are included?

• Enterprise class email, diary and collaboration service 
• Active Directory (identity management)
• Back up and Restore service 
• Anti spam filter service

Service definitions

The Service definition entries provide details for end users including availability, service adoption, support and training.

• for staff
  • Exchange 2007
  • Exchange 2003
• for students

Further information 
Help Desk
IT Services
(0141 330) x4800

helpdesk@it.gla.ac.uk