Service Portfolio
Grouped services
IT Service recognises that there are inter-relations between services and that it often makes sense for a number of related services to be offered as a single entity.
An obvious example of this is the group of services that are necessary to provide a basic working environment on a desktop computer.
Accordingly, the following Grouped Services are available and whilst uptake of these is generally by a College, School or Subject, they can be made available to individuals, but in the first instance enquiries should be made via local IT staff in your College or School.
- Common Student Computing Environment (CSCE)
- Email, diary and collaboration
- Service Desk
- Standard Staff Desktop (SSD)
Service Definitions
End user services
Help and support
- Helpdesk
- Training
- Teaching Space support
- Disposal of IT equipment
- TV Licensing
- Assistive Technology
- Web publishing and hosting
Email, diary and collaboration
- Email service (Exchange)
- for staff
- for students
- MajorCool (mailing list)
- E-mailing groups of students (the CLASS service)
- Sharepoint (MyGlasgow)
- Spam filter service
- Transfer (sharing files)
Managed desktops
- For staff (Standard Staff Desktop - SSD)
- For students (Common Student Computing Environment - CSCE)
Research and Teaching
- High Performance Computer cluster (GRID)
- e-Science
- Moodle virtual learning environment (VLE)
- Optical Mark Reader (OMR)
- Questionaire Handling system
- Student texting service
- Video conferencing
Business Systems
- Academic PDR application
- Application Renewal
- BI Query
- Direct Admissions
- Direct Online Admissions System
- Electronic Document and Records Management System (EDRMS)
- External Examiners System
- ID Card System
- Job Seekers Register
- Parking System
- Physical resources system
- Programme information (PIP)
- Report Download Facility
- Research and consultancy systems
- Salary forcasting system
- Software site licencing
- Student records
- Time Allocation Schedule
- Timetabling
- Undergraduate admissions system
Software
- Anti virus software (Sophos )
- Software Licencing
- Windows Software Update Service (WSUS)
Network and access
- GUID (Glasgow Unique IDentifier)
- Dial-in service
- Eduroam (Janet Roaming Service)
- Network port installation and activation
- Virtual private network (VPN)
- Wireless access
- Digital Signage
Infrastructure services
Infrastructure
- Active Directory (AD)
- Novell Directory Service (NDS)
- Domain Name Service (DNS)
- Back-up data service
- System support (servers)
- Helpdesk call management system (Supportworks)
- Server certificate service
- Web Publishing
- Webforms (CGI)
Page last modified
18/02/2013