HELPDESKVirtual Private Networking (VPN)
Webpages
Description of services
VPN is used at University of Glasgow to ensure a secure, encrypted connection btween your computer/device and the University network. VPN is free to registered staff and students at Glasgow University and is part of the Flexible network access service
Availability
24x7x52 subject to occasional maintenance downtime.
Service adoption enquiries
Contact your local IT staff for advice. Local IT staff contacts
Support
- Users should use Help Desk self-service where available,
http://www.gla.ac.uk/it/selfservice (registered GUID required)
Alternatively:
e-mail: helpdesk@it.gla.ac.uk
web: http://www.gla.ac.uk/it/helpdesk - IT Staff raise a call in the supportworks to the “ITS CS Network Operations” team.
Alternatively:
e-mail: helpdesk@it.gla.ac.uk
web: http://www.gla.ac.uk/it/helpdesk
Customer service issues
Service issues should be raised in the first instance with:
IT Helpdesk
e-mail: helpdesk@it.gla.ac.uk
web: http://www.gla.ac.uk/it/helpdesk
or subsequently with
Director of IT Services
James Watt North Building
University of Glasgow
G12 8QQ
Further information
VPN is used at University of Glasgow to ensure a secure, encrypted connection to the Flexible network access service using your existing internet service provider or if on campus the University network.
When you have connected to your ISP and started the VPN client, a secure 'tunnel' is created between your computer and the University network. The client directs data for the University along this secure tunnel.
VPN may be required to access some electronic resources, such as e-journals, from off-campus.
The VPN service is NOT an alternative to your ISP. You must have a connection to your service provider before you start the VPN connection. VPN can only be used to access Glasgow University sites. The connection speed is only as fast the connection to your ISP.