System support (servers)

Description of services

IT Services provide a secure general purpose multi-user facility for the entire University user community.
For all enquiries regarding system or server support please contact the helpdesk

Availability

24x7x52 subject to occasional maintenance downtime.

Service adoption enquiries

Contact your local IT staff for advice. Local IT staff contacts

Support

Users should use Helpdesk self-service where available,
http://www.gla.ac.uk/it/selfservice (registered GUID required)
Alternatively:
e-mail: helpdesk@it.gla.ac.uk
web: http://www.gla.ac.uk/it/helpdesk
IT Staff raise a call in Supportworks to the “ITS CS Server Team".
Alternatively:
e-mail: helpdesk@it.gla.ac.uk
web: http://www.gla.ac.uk/it/helpdesk

Customer service issues

Service issues should be raised in the first instance with:

IT Helpdesk

e-mail: helpdesk@it.gla.ac.uk
web: http://www.gla.ac.uk/it/helpdesk

or subsequently with