HELPDESKStudent texting Service
Webpages
Description of services
A facility to allow staff to send text messages to students who have registered their mobile phone number with WebSurf
Availability
Normally available 24x7x52, but supported in normal office hours, with occasional downtime for maintenance.
Service adoption enquiries
The service is available to teaching, research and MPA staff; login at the URL given with your registered GUID See Student texting web pages
Support
- Users should use Help desk self-service where available,
http://www.gla.ac.uk/it/selfservice (registered GUID required)
Alternatively:
e-mail: helpdesk@it.gla.ac.uk
web: http://www.gla.ac.uk/it/helpdesk -
IT Support staff should raise a call in Supportworks to the “ITS CS Janet text" team".
Alternatively:
e-mail: helpdesk@it.gla.ac.uk
web: http://www.gla.ac.uk/it/helpdesk
Customer service issues
Service issues should be raised in the first instance with:
IT Helpdesk
e-mail: helpdesk@it.gla.ac.uk
web: http://www.gla.ac.uk/it/helpdesk
or subsequently with
Director of IT Services
James Watt North Building
University of Glasgow
G12 8QQ