UNIVERSITY of GLASGOW

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Staff Exchange 2007 service

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Description of services

Microsoft Exchange is a messaging and collaborative software product, which can be used by registered members of University Staff.  Features include electronic mail, shared calendars and tasks and dedicated client support for mobile and web based access to information. It is included in the Standard Staff Desktop (SSD)

Availability

24x7x52 subject to occasional maintenance downtime.

Service adoption enquiries

Contact your local IT staff for advice. Local IT staff contacts

Charges and fees

Centrally funded - no additional charge to Colleges or University Services for the standard service.

Customer obligation

The Exchange service has a finite storage capacity and in order to maintain availability and performance a quota is applied to all mailboxes.

The standard quota for Exchange 2007 is 2Gb

Exceeded standard quotas
  • 1.8Gb You will receive a warning email telling you that you are approaching your quota.
  • 2Gb You will receive a warning email and you will be prohibited from sending email from your account until you have reduced the size of your mailbox to below the prohibit send quota.
  • 2.1Gb You will receive a warning email and you will be prohibited from sending and receiving email until you have reduced the size of your mailbox to below the prohibit send and receive quota.
Support
Training

See IT Service training webpage

Customer service issues

Service issues should be raised in the first instance with:

IT Helpdesk
e-mail: helpdesk@it.gla.ac.uk
web: http://www.gla.ac.uk/it/helpdesk

or subsequently with

Director of IT Services
James Watt North Building
University of Glasgow
G12 8QQ

Further information