HELPDESKStandard Staff Desktop (SSD)
Website
Description of service
A standard desktop is an environment for departments and individuals that provides facilities for electronic mail, web browsing, document preparation, etc and also provides a common base onto which user, College or Service specific software can be installed.
Availability
24x7x52 subject to occasional maintenance downtime.
Service adoption enquiries
Contact your local IT staff for advice. Local IT staff contacts
Charges and fees
Centrally funded - no additional charge to Colleges or University Services for the standard service.
Support
- Users should use Helpdesk self-service where available,
http://www.gla.ac.uk/it/selfservice (registered GUID required)
Alternatively:
e-mail: helpdesk@it.gla.ac.uk
web: http://wwww.gla.ac.uk/it/helpdesk - IT Staff raise a call in Supportworks to the “ITS CS Desktop Support Team".
Alternatively:
e-mail: helpdesk@it.gla.ac.uk
web: http://wwww.gla.ac.uk/it/helpdesk
Customer service issues
Service issues should be raised in the first instance with:
IT Helpdesk
e-mail: helpdesk@it.gla.ac.uk
web: http://wwww.gla.ac.uk/it/helpdesk
or subsequently with
Director of IT Services
James Watt North Building
University of Glasgow
G12 8QQ