Software Licensing

Description of services

IT Services negotiates and manages licences to many commonly required programs and software packages.  Some of the agreements are specific to the University whilst others are negotiated for the entire HE sector by Eduserv.  IT Service is always happy to advise on whether or not there is an agreement for the supply of a particular piece of software or to discuss the possibility of entering into a new agreement to meet a specific demand.

Availability

Software which does not require any form of user registration is available 24x7x52 through IT Services web pages. 
Software that requires either registration or a payment to be made is available from IT Services reception Monday-Friday 11:00 – 12:00

Service adoption enquiries

Contact IT Services reception desk admin@it.gla.ac.uk or your local IT staff for advice. Local IT staff contacts

Customer service issues

Service issues should be raised in the first instance with:
IT Helpdesk
e-mail: helpdesk@it.gla.ac.uk
web: http://www.gla.ac.uk/it/helpdesk

or subsequently with

Director of IT Services
James Watt North Building
University of Glasgow
G12 8QQ

Further information

A site licence is a licence that gives permission to use a software package on more than one system or anywhere on a site or campus (subject to specific conditions of use).
See current licences maintained by IT Services for the University.