Server certificate service

Description of services

The University can aquire certificates from Comodo Security services via UKERNA free of charge. These certificates will be trusted by browsers without the need to install the University root certificate. This will benefit any external facing services (as well as internal) which require a certificate to operate, excluding commercial transactions.

Availability

24x7x52 subject to occasional maintenance downtime.

Service adoption enquiries

To obtain a certificate you must create a Certificate Signing Request* on your server and send it to scs@gla.ac.uk.
or
Contact your local IT staff for advice. Local IT staff contacts

Support

• Users should use Helpdesk self-service where available,
  http://www.gla.ac.uk/it/selfservice (registered GUID required)
  Alternatively:
  e-mail: helpdesk@it.gla.ac.uk
  web: http://www.gla.ac.uk/it/helpdesk
• IT Staff raise a call in Supportworks to the “ITS CS Server Team".
  Alternatively:
  e-mail: helpdesk@it.gla.ac.uk
  web: http://www.gla.ac.uk/it/helpdesk

Customer service issues

Service issues should be raised in the first instance with:

IT Helpdesk

e-mail: helpdesk@it.gla.ac.uk
web: http://www.gla.ac.uk/it/helpdesk

or subsequently with

Director of IT Services
James Watt North Building
University of Glasgow
G12 8QQ

Further information

*When creating a Certificate Signing Request you must use the following values:

Country Code :  GB
State : Scotland
Locality : Glasgow
Organisation :  University of Glasgow
Organisational Unit :  Enter your Faculty/Department
Common Name : Must match the host name part of the URL that is typed into the browser (e.g. www.dept.gla.ac.uk)

All others leave blank i.e. Email.

We also need to know what type of system the certificate is for i.e. IIS5, Apache-modSSL, etc.