Novell Directory Service

Description of services

The University maintains a Novell Directory Service, GLA_AC_UK and the associated services.

The NDS tree provides the authentication and filestore services for some University users.

From the NDS we offer Filestore, Authentication, Certificate Issue and Signing and Desktop Management Services.

Availability

24x7x52 subject to occasional maintenance downtime.

Service adoption enquiries

Contact your local IT staff for advice.  Local IT staff contacts

Support

• Users should use Help desk self-service where available,
  http://www.gla.ac.uk/it/selfservice (registered GUID required)
  Alternatively:
  e-mail: helpdesk@it.gla.ac.uk
  web: http://www.gla.ac.uk/it/helpdesk

• IT Support staff should raise a call in Supportworks to the “ITS CS Directory Team".
  Alternatively:
  e-mail: helpdesk@it.gla.ac.uk
  web: http://www.gla.ac.uk/it/helpdesk

Customer service issues

Service issues should be raised in the first instance with:

IT Helpdesk

e-mail: helpdesk@it.gla.ac.uk
web: http://www.gla.ac.uk/it/helpdesk

or subsequently with

Director of IT Services
James Watt North Building
University of Glasgow
G12 8QQ