Network installation and activation

Webpage

• http://www.gla.ac.uk/it/forstaff/itpurchasing/networkportinstallationactivation/

Description of services

IT Services designs, installs and maintains the University data network which links together departmental computer systems and computer clusters. Requests for installation or connection are made through College IT officers/managers.

Availability

Normal office hours Monday to Friday (9:00 - 17:00). 

Service adoption enquiries

Contact your local IT staff for advice. Local IT staff contacts

Support

• Users should use Helpdesk self-service where available,
  http://www.gla.ac.uk/it/selfservice (registered GUID required)
  Alternatively:
  e-mail: helpdesk@it.gla.ac.uk
  web: http://www.gla.ac.uk/it/helpdesk
• IT Staff raise a call in Supportworks to the “ITS CS Admin” team. 
  Alternatively:
  e-mail: helpdesk@it.gla.ac.uk
  web: http://www.gla.ac.uk/it/helpdesk 

Customer service issues

Service issues should be raised in the first instance with:

IT Helpdesk

e-mail: helpdesk@it.gla.ac.uk
web: http://www.gla.ac.uk/it/helpdesk

or subsequently with

Director of IT Services
James Watt North Building
University of Glasgow
G12 8QQ