Moodle

Website

• www.moodle.gla.ac.uk

Description of services

Moodle is the University’s supported Virtual Learning Environment (VLE) - a web environment designed to provide students and their lecturers and tutors with a range of tools to support learning and teaching.

IT Services maintains the Moodle hardware and infrastructure, whilst the Learning and Teaching Centre  provides the advice, training, development and support, accessed initially through the IT Helpdesk.

Availability

24x7x52 subject to occasional maintenance downtime.

Service adoption enquiries

Contact your local IT staff for advice and to configure access or to create new courses. Local IT staff contacts

Support

• Users should use Help desk self-service where available,
  http://www.gla.ac.uk/it/selfservice (registered GUID required)
  Alternatively:
  e-mail: helpdesk@it.gla.ac.uk
  web: http://www.gla.ac.uk/it/helpdesk

• IT Staff raise a call in Supportworks to the “Learning and Teaching centre LTU" team.
  Alternatively:
  e-mail: helpdesk@it.gla.ac.uk
  web: http://www.gla.ac.uk/it/helpdesk

Training

• See the Moodle courses
• Learning and Teaching centre Moodle resources

Customer service issues

Service issues should be raised in the first instance with:

IT Helpdesk
e-mail: helpdesk@it.gla.ac.uk
web: http://www.gla.ac.uk/it/helpdesk

or subsequently with

Director of IT Services
James Watt North Building
University of Glasgow
G12 8QQ

Further information