UNIVERSITY of GLASGOW

IT Services

Electronic Documents and Records Management System (EDRMS)

Website:
Description of services

Help with Information and Document Management through the provision of an Electronic Document and Records Management System.
The EDRMS team can provide tools, technologies and methods to enable the management of documents, emails, multi-media and web content etc (any information not in a database) this includes:

  • Document Management (including long-term storage)
  • Integration with existing University Systems
  • Migration of shared drives
  • Business Process Automation (workflow)
  • Scanning/Capture
  • Web Publishing and Collaboration
Entitlement

Staff (including those registered with Honorary and Associate status)

Availability

24x7x52 subject to occasional maintenance downtime

Service adoption Enquiries

Contact the EDRMS Project Manager - Sara.Somerville@glasgow.ac.uk or 0141 330 3682
Or log a helpdesk call as below.

Support

You can log a query about the EDRMS or request to use the system by logging into the University Helpdesk system - http://www.gla.ac.uk/it/selfservice
Click on submit a new request, then choose Business Applications, then EDRMS and then the area your request relates to.

Alternatively you can contact the Helpdesk directly:
email - mishelp@glasgow.ac.uk
telephone – (0141 330) x3819

Analysts request support by raising a call in the system to the ITS MIS EDRMS team.

Training

Bespoke training is designed and delivered to meet the requirements of those using the system.

Service standards

Acknowledgement of calls within 8 business hours and resolution within 40 business hours in normal circumstances.

Charges and fees

No charges. Centrally funded.

Customer Obligations

A commitment to provide a detailed overview of the information to be managed and a willingness to embrace a different way of working.

Customer service issues

Service issues should be raised in the first instance with:


The EDRMS Project Manager, Sara Somerville:
email - Sara.Somerville@glasgow.ac.uk
telephone - 0141 330 3682

or subsequently with


Director of IT Services
James Watt North Building
University of Glasgow
G12 8QQ

Technology
  • Documentum 6.5.
  • Additional configuration and customisation to meet requirements.
Further information

EDRMS webpages