Domain Name Service (DNS)

Description of services

The Domain Name Service (DNS) is a 24/7 network service which provides clients with access to the Internet distributed name database.

Availability

24x7x52 subject to occasional maintenance downtime.

Service adoption enquiries

Contact your local IT staff for advice. Local IT staff contacts

Support

• Users should use Helpdesk self-service where available,
  http://www.gla.ac.uk/it/selfservice (registered GUID required)
  Alternatively:
  e-mail: helpdesk@it.gla.ac.uk
  web: http://www.gla.ac.uk/it/helpdesk
• IT Staff raise a call in Supportworks to the “ITS CS Directory Team".
  Alternatively:
  e-mail: helpdesk@it.gla.ac.uk
  web: http://www.gla.ac.uk/it/helpdesk  

Customer service issues

Service issues should be raised in the first instance with:

IT Helpdesk
e-mail: helpdesk@it.gla.ac.uk
web: http://www.gla.ac.uk/it/helpdesk

or subsequently with

Director of Computing Service
James Watt North Building
University of Glasgow
G12 8QQ

Further Information

All new and existing systems on campus should be registered in the DNS with machine and network address. Failure to register systems may result in some network services being denied. To register a system in the DNS please contact your Local IT staff with details of your system and IP address (if known).

DNS is a transparent service which provides a mapping between hostnames and Internet addresses.
Access to DNS is normally achieved through a DNS resolver on the client system (PC etc) and is usually set up when the system is initially configured.
At Glasgow there are three DNS servers available for general use. These servers should be specified in the order of preference given below.