Audio Visual Technical Services

Website

• http://www.gla.ac.uk/av

Description of services

The Audio Visual IT team offers a wide range of technical services and advice to support teaching, learning and research in the University of Glasgow.

Advice and technical support services are available from the basic projection and amplification to the latest in digital technologies.  These services are free of charge for everyday University teaching, learning and research, however, conference support may be chargeable.

Availability

Normal hours are Monday to Friday (8:15 - 16:45) and work outwith these hours will incur overtime costs and this must be agreed at the time of booking.  
Advanced notice of at least 5 working days is required for bookings, to facilitate scheduling and so that clashes of commitment can be avoided.

Service adoption enquiries

For further details or to discuss requirements:
Tel: +44 141 330 5678
email: avbook@gla.ac.uk
web: http://www.gla.ac.uk/av

Support

• Users should use Helpdesk self-service where available,
  http://www.gla.ac.uk/it/selfservice (registered GUID required)
  Alternatively:
  e-mail: helpdesk@it.gla.ac.uk
  web: http://www.gla.ac.uk/it/helpdesk
• IT Staff raise a call in Supportworks to the “ITS CS AV-IT” team.
  Alternatively:
  e-mail: helpdesk@it.gla.ac.uk
  web: http://www.gla.ac.uk/it/helpdesk  

Customer service issues

Service issues should be raised in the first instance with:

IT Helpdesk
e-mail: helpdesk@it.gla.ac.uk
web: http://www.gla.ac.uk/it/helpdesk

or subsequently with

Director of IT Services
James Watt North Building
University of Glasgow
G12 8QQ