Active Directory

Description of services

The University maintains a Microsoft Active Directory service.
The Active Directory underpins a number of services including the Exchange service, some aspects of the Standard Staff Desktop (SSD) and Common Student computing Environment (CSCE).

Availability

24x7x52 subject to occasional maintenance downtime.

Service adoption enquiries

Contact your local IT staff for advice. Local IT staff contacts

Support

• IT Staff request support by raising a call in the Supportworks system to the “ITS CS Directory” team.

   

Customer service issues

Service issues should be raised in the first instance with:

IT Helpdesk

e-mail: helpdesk@it.gla.ac.uk
web: http://www.gla.ac.uk/it/helpdesk

or subsequently with

Director of IT Services
James Watt North Building
University of Glasgow
G12 8QQ