Service Definitions

End user services

Help and support

• Helpdesk
• Training
• Teaching Space support
• Disposal of IT equipment
• TV Licensing
• Assistive Technology
  • for staff
  • for students (Disability Service)
• Web publishing and hosting

Email, diary and collaboration

• Email service (Exchange)
  • for staff
    • Exchange 2003
    • Exchange 2007
  • for students 
• MajorCool (mailing list)
• E-mailing groups of students (the CLASS service)
• Sharepoint (MyGlasgow)
• Spam filter service

Managed desktops

• For staff (Standard Staff Desktop- SSD)
  • SSD Remote
• For students (Common Student Computing Environment- CSCE)

Software & Applications

• Anti virus software (Sophos )
• Electronic Document and Records Management System (EDRMS)
• Programme information (PIP)
• Physical resources system
• Quemis launcher
• Research and consultancy systems
• Salary forcasting system
• Software Licencing
• Student records
• Undergraduate admissions system
• WebSurf
• Windows Software Update Service (WSUS)

Research and Teaching

• High Performance Compute cluster (GRID)
• e-Science
• Moodle: virtual learning environment (VLE)
• Optical Mark Reader (OMR)
• Questionaire Handling system
• Student texting service
• Video conferencing

Network & access 

• GUID (Glasgow Unique IDentifier) 
  • For staff
  • For students
• Dial-in service
• Eduroam (Janet Roaming Service) 
• Network port installation and activation
• Virtual private network (VPN) 
• Wireless access
• Digital Signage

Infrastructure services

Infrastructure

• Active Directory (AD)
• Novell Directory Service (NDS)
• Domain Name Service (DNS)
• Back-up data service
• System support (servers)
• Helpdesk call management system (Supportworks)
• Server certificate service
• Web Publishing
• Webforms (CGI)

Page last modified
23/01/2012