Dial 100

To dial, lift the handset and enter a number. Or:

1. Press the New Call softkey.
2. Press the Speaker button.
3. Press the Headset button.

Your temporary PIN is 12345

Press the Voicemail button and then follow the prompts to the end of the self enrolment process.
The process will allow you to set your own 5 digit PIN number, record your name and personal greeting.
Once set up, accessing your voicemail will play messages in the order of newest to oldest followed by your saved messages:

• Key 2 Repeat message
• Key 3 Delete message
• Key 7 Save message

HELP: If you have forgotten your pin number or want to have the security pin removed (at your own risk) then please visit helpdesk selfservice.
Please note that you will still require your pin if accessing your voicemail externally

TIP: to access your voicemail from elsewhere, call 0141 330 4100 (ext 4100 on campus)

• Ignore the initial voice prompt and press *
• At the voice prompt enter your ID (Extension number) followed by #
• At the voice prompt Enter your PIN number followed by #

New message indicators:

• A solid red light on your handset.
• A stutter dial tone on the line (if enabled).
• A message waiting icon.

To listen to messages, press the Voicemail button and follow the voice prompts. Alternatively press the Line button next to the voicemail icon, followed by the Voicemail button.

HELP: If you have forgotten your pin number or want to have the security pin removed (at your own risk) then please visit helpdesk selfservice.
Please note that you will still require your pin if accessing your voicemail externally

To transfer a call to another extension duuring a call:

1. Press the Transfer button.
2. Enter the extension number required.
3. Speak privately with the dialled party.
4. Press the Transfer button again to connect the third party.

If there is no reply or the number is busy.

1. Press the Cancel softkey.
2. Press the Resume softkey to return to the caller.

To place a call on hold:

1. Press the Hold button.
2. Press the Resume softkey or the flashing green Line button to return to the call.

To forward incoming calls to an alternate extension:

1. Press the Fwd All softkey. (you will hear two beeps)
2. Enter the phone number to which calls are to be forwarded. For calls to go directly to Voice Mail, press the Messages button.
3. To cancel call forwarding, press the Fwd Off softkey*.

If your extension is part of a group, a call ‘pick-up’ can be performed by:

1. Press the PickUp softkey, your phone rings and displays the incoming call.
2. Lift the handset and press the Answer softkey* to accept the call.

An incoming call can be answered whilst another call is already underway, putting the first call on hold automatically:

1. Call waiting tone or indicator light on the handset rest.
2. Press the Swap softkey.
3. Press the Answer softkey.
4. Press Swap then Resume to return to the original call.

To create ad-hoc conference calls on the phone. The conference is initialized whilst on a call as follows:

1. Press the Conference button.
2. Dial the extension of the 3rd party you would like join the conference.
3. Press the Conference button to introduce the 3rd party into Conference.
4. To bring in additional parties repeat steps 1 – 3.

To view your Call History.

To dial, scroll to a call and press the Select button in the Navigation bar, the Call softkey or simply lift your handset.

To view details for a call, highlight the call and press these softkeys: More > Details.

• To change the ringer volume press the volume bar up or down while the phone is in the cradle.
• To silence the ringer press the volume bar down while the phone is rining.
• To change the call volume during a call press the volume bar up or down.

• Press the Applications button
• Press 2 or scroll down using the Navigation Bar and select Preferences.
• Press 1 for Ringtone or select from the list using the Navigation Bar.
• Adjust with the Navigation Bar.
• Press the Play soft key to preview.
• Press the Save soft key to confirm

Dial 100

Make a call

Set-up Voicemail

Accessing Voicemail

Transfer a call

Call hold

Forward all calls

Group pick-up

Call waiting

Conference calls

Call history

Phone volume

Change ring tone