Hardware repair contracts

IT Services has put in place three computer repair contracts with Xenon Network Services Ltd.

• Repair contracts- Payment of an annual charge to cover the cost of any and all hardware faults.
• Ad-hoc repairs - when equipment requires repair and is NOT covered by a repair contract.
  • Agreed terms and conditions for repairs including
  • a range of fixed price repairs covering common situations.
• Priority Server Repair Contracts - Payment of an annual charge to cover the cost of any and all hardware faults. 
  A priority 4-hour maximum response time, in a 07.00 to 20.00 hours window, is provided.

Please report any difficulties in the first instance, to IT Services administration.

• Each contract provides a different style of service with associated costs.
• In each case, IT services monitors the performance of the contracts.