IT Purchasing

Description of services

IT Services and the Purchasing office have made arrangements with a range of companies for the supply of IT related products and services via competitive and open tender.

• The use of the companies covered by these contracts meets the requirements of the University procurement procedures.
• Where appropriate we have joined national (and inter-regional) purchasing consortia agreements.

Availability

Office hours Monday to Friday (11:00 - 12:00).

Service adoption enquiries

Please email any comments on any aspect of these agreements (e.g.: pricing, specification, delivery, warranty) to IT Services administration. 
However, you may wish to contact your local IT staff for advice.  Local IT staff contacts

Support

• Users should use Supportworks self-service where available,
  http://www.gla.ac.uk/it/selfservice (registered GUID required)
  Alternatively:
  e-mail: helpdesk@it.gla.ac.uk
  web: http://www.gla.ac.uk/it/helpdesk
• Analysts request support by raising a call in the system to the “ITS CS Admin” team.

Customer service issues

Service issues should be raised in the first instance with:

IT Helpdesk
e-mail: helpdesk@it.gla.ac.uk
web: http://www.gla.ac.uk/it/helpdesk

or subsequently with

Director of Computing Service
James Watt North Building
University of Glasgow
G12 8QQ

Further information

Purchasing information published on these pages is subject to frequent change.