HELPDESKQuick Links
Research computing
IT facilities and services the University provides to assist researchers.
National e-Science Centre
The National e-Science Centre is partly based in Glasgow and provides help and assistance to researchers on campus (regardless of discipline). More information can be found at http://www.gla.ac.uk/escience
High Perfomance Compute Clusters
Computing Service
There is a cluster of dual Quad-Core AMD Opteron(tm) machines that is configured for batch processing of jobs. The Cluster runs Torque/Maui. More details can be found at http://www.gla.ac.uk/it/forresearchers/computecluster/
School of Physics and Astronomy
User access is via the Grid with further information at:
http://www.scotgrid.ac.uk/wiki/index.php/Users
Video Conferencing
There are 2 Access Grid nodes on campus that are available to book. In addition there are other video conferencing facilities available. See the Multimedia Communications Unit (MCU) for further details.
DNS Registration and Web hosting
IT services can provide DNS & Web hosting services for research projects, eg to advertise a conference or workshop. We can register and manage your domain and provide basic web hosting and domain specific email addresses if required. If you have more intensive hosting requirements other options may be available. Contact the helpdesk for more information.
Server and User Certificates
We can issue globally accepted certificates for Servers http://www.gla.ac.uk/it/forresearchers/servercertificates/ and we have two RA's for the UK Certification Authority, who provide user level certificates for researchers.
UK Light
The University is connected to the Janet UK Light Network which provides dedicated end to end connectivity for research projects across the UK. More information can be found here http://www.ja.net/services/lightpath/index.html. If you would like more information, please contact us in the first instance.
Access and Authentication
The university is part of the Janet Roaming Service (Eduroam) which allows participants to access services at any other part of Eduroam. More details are available here http://www.gla.ac.uk/it/Eduroam/
In addition we have flexible network access which provides for access from home and via the wireless network on campus - http://www.gla.ac.uk/it/forstaff/flexiblenetworkaccess/
We are part of the UK Access Management Federation, which provides a mechanism to control access to web resources around UK academia and beyond - http://www.gla.ac.uk/fam/
Email Addresses
Research postgraduates should have an email alias of the form j.smith.4@research.gla.ac.uk which delivers to their normal student email account. This can be used as a more 'friendly' address when communicating with outside bodies as part of your research.
Backup & Filestore for research projects
These services are currently under review and development, please contact the helpdesk if you need more information.
Software
A number of software packages are available for download and you can purchase selected software direct from IT services. See our software microsite for more details.
Support
Support for services from IT Services is available from the IT Helpdesk.
Other IT Services
In addition all other IT Services are available where appropriate.
See IT Services for:
Contact details
IT Help Desk
IT Services
(0141 330) x4800
http://www.gla.ac.uk/it/helpdesk
