Any machine which uses Sophos Antivirus (SSD 4, 5, non SSD and any servers) and was switched on between 21:00 - 22:00 on 19/09/2012 will have an issue because Sophos released a corrupt update.
Your machine is still protected but Sophos will be misreporting items as quarantined.
SSD 7 machines, Macs and Unix are unaffected by this issue.
Standard University desktops and laptops (SSD)
When your PC is next restarted it will be repaired automatically (valid from 16:30 on 20/09/2012).
Home and other users
Please click here to run a repair (Click Run if prompted).
then restart your machine.
The advice from Sophos is to manually do the following:
NOTE: the user account that was used to install Sophos should be used for this procedure.
Fix Sophos updater
- While online open Sophos Antivirus - Double click the white shield with a blue S in the bottom right windows taskbar. (In Windows 7 you may need to click show hidden icons )
- This opens a window for Sophos Endpoint Security and Control
- Select from the top menu Configure > Anti-Virus > On-access scanning (see diagram 1)
- Under the Scanning tab UNCHECK Enable on-access scanning for this computer
- Click Apply then OK
- Now right click the White shield icon (bottom right) and select Update now
- After a few minutes again Select Configure > Anti-Virus > On-access scanning
- Under ther Scanning tab CHECK Enable on-access scanning for this computer
- Your PC should now update normally
Remove items from Quarantine
- Open Sophos Endpoint Security and Control
- Select Quarantine from Items in Quarantine under Status on the left hand side of the window (see diagram 2)
- Select all items marked Shh/Updater-B - you can do this by clicking Select all
- Select Clear from list
- A dialgue box will appear. Click OK
- You can now close Sophos Endpoint Security and Control
Hover your mouse over the white shield with a blue S in the bottom right windows taskbar.
A pop-up will say something like:
Last checked for updates: 20/09/2012 12:15:10
The important point is that your PC should have updated after the 19/09/2012
- Click Start (bottom left corner) then right click over My Computer
- A 'context menu' should appear select Properties (bottom of the menu)
- A window should pop up
- If your machine is SSD you will see a University of Glasgow logo with the version next to the logo (see diagram).
If you have any problems with this please contact your local IT staff for advice.