Training
All staff should be able to access HR/Payroll System Self Service enabling you to update personal details, change your bank account details and submit leave requests. You can access the system via the link on the HR website or the link below:
A list of training dates will appear here when applicable. In the meantime please e-mail hrphelp@glasgow.ac.uk if you require any specific training related to the HR/Payroll System.
The training documentation for Employee Self Service (ESS) and Manager Self Service (MSS) is available to view using UPK (User Productivity Kit) software. The UPK Player will open in a new window when you click the link below:
- Employee Self Service Training Tools
- Manager Self Service Training Tools
- Attendance Management Training Tools
(Subject to change when software is updated)
When the Player opens, the Playback Mode will appear in the upper right-hand corner.
Select the desired title, module and topic and then select the desired Playback Mode.
Playback Modes
The See It! Mode - automatically takes the user through the lesson showing bubble explanations of the actions. To move through the screens quickly just press the 'enter' key.
The Try It! Mode - allows the user to progress through the lesson with suggestions at each step.
The Know It? Mode - allows the user to progress through the lesson under one of four modes selected for assistance. The lesson does not have to be completed, if desired, and thus no score is given for the work done. Otherwise, a score will be recorded in the Testing Center.
The Do It! Mode - accessed from a Help link in the Oracle Application window. The Do It! Pane will open on top of the application and lead the user through the process step-by-step.
If you have any questions or wish to report an issue, you can log your request directly with the support team via the "Help and Support" link on "My Glasgow", at www.gla.ac.uk/it/selfservice, or alternatively you can email hrphelp@glasgow.ac.uk or phone 0141 330 7091.