Telecommunications

The Telephone Service is now part of IT Services.

Please log telephone faults or requests at http://www.gla.ac.uk/it/selfservice.

Telephone system Replacement

The University is currently replacing its telephone system, and most of this work will be completed in 2012. The existing telephine system will be replaced with new equipment which uses the University's data network for voice calls and faxes.

Further information can now be found at http://www.gla.ac.uk/services/it/phones/

The Telephone network provides a highly reliable service and over 7000 extensions across the University's six sites.  Most extensions have Direct Dialling-In (DDI) enabling external callers to dial directly to the person they require.

Switchboard Hours    8.30am - 5.30pm Monday - Friday

Outwith these hours an automatic answering service allows external callers to dial users directly or, if they need further help, to be routed to Security.

Our services are professional, reliable and efficient and all service users should expect to be dealt with in a courteous and professional manner by experienced staff committed to assisting you.

Core Services

• Calls to/from the public telephone network
• Internal calls between University users
• Calls to/from external organisations such as NHS Greater Glasgow and the University of Strathclyde
• Operator service for internal and external callers
• Telephone directory service
• Voicemail service, accessible both internally and externally
• Call logging service providing reports on usage and performance
• Advice on system features including transfer, diversion, follow-me, call pick-up and conference calling.