Our commitment to staff

Services to staff are provided either on an individual basis or in a group forum.  All counsellors employed within the SCAS are well trained, qualified and accredited and adhere to the relevant ethical and practice codes for counselling and also service practice policies. Trainees and honorary counsellors on placements are supervised and fully monitored by the service. This guarantees a safe and confidential environment for clients and other customers. For further details refer to these websites BACP,  COSCA and UKCP.

What you can expect from us
· A confidential service in accordance with professional standards and guidance
· A physical environment which is discreet while accessible
· A welcoming and supportive reception into the service
· An accessible and informative service web site which includes guidance on helping students in difficulty 
· Telephone information on resources within the university and in the wider community.
· Information leaflets re service confidentiality and appropriate referral of students
· Individual consultation either by phone or face-to-face and face-to-face consultation in groups.
· Letters/reports for academic departments on students’ mitigating circumstances where the student has had involvement with the service prior to the need for such a letter or report.
· Participation in training programmes arranged by Faculties and/or Services on request within service resources
· Participation in ad hoc meetings for Academic and Support Staff.
· Effective and efficient management of complaints

What we ask of you
· Treat staff of the service with courtesy and respect
· Contact the service when you need to consult about managing a student difficulty
· Make students aware of the service and encourage them towards it
· Respect for the service policy and practice re confidentiality
· Inform a member of service staff when a problem arises for you in relation to the service

How you can help us improve our service
We welcome any comments from you, good or not. If you have suggestions for improvements please contact us. If you have a complaint about any aspect of the service then please speak to any member of our staff initially. Failing this, please put the matter in writing to the Head of Service, who will respond as soon as possible.