Liaison and correspondence

It may be appropriate on occasion for the counsellor to liaise with, or write to, a third party (e.g. an academic adviser, course convenor, doctor). In the case of letters, the client will agree the contents and, wherever possible, have read the letter before it is sent. In the case of telephone calls, the purpose of the call and the nature and extent of the information disclosed will be agreed with the client prior to the call being made.

Clients will be informed of any contact with the service made by a third party as soon as it is possible for the counsellor to do so. The counsellor will only communicate with a third party about a client between appointments where the client has given explicit permission, subject to the previously noted exceptions.

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